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For Companies At a Glance
- Tasks: Be the go-to person for customer queries and deliver a top-notch experience.
- Company: Join Ventrica, a fast-growing company known for its innovative customer service.
- Benefits: Enjoy a fully remote role with competitive pay and growth opportunities.
- Why this job: Represent a luxury brand and make a real difference in customer satisfaction.
- Qualifications: Fluent in English and Italian, with a passion for customer service.
- Other info: Work in a dynamic environment with award-winning support and career advancement.
The predicted salary is between 30000 - 42000 £ per year.
Italian Customer Service Advisor – Luxury Cosmetics
Role: Italian Customer Service Advisor at Ventrica. This fixed-term contract runs until 31/12/2025.
What you will be responsible for:
- Be the first point of contact for all customer queries, ensuring a seamless customer experience across various channels: phone, social media, webchat, and email.
- Act as a brand ambassador, representing a prestigious luxury beauty and fashion brand, and promoting its products with enthusiasm and care.
- Provide outstanding customer service, addressing customer inquiries and offering personalised advice with a focus on delivering tailored solutions.
- Uphold the brand’s values and maintain its reputation by handling all interactions with professionalism, empathy, and a customer-first attitude.
- Ensure the customer is at the heart of every conversation, leaving each interaction positive, memorable, and impactful.
- Manage customer challenges and objections with a solution-focused approach, ensuring every customer receives the best possible experience.
- Demonstrate genuine enthusiasm for the brand and its products.
- Log all customer interactions accurately and promptly, ensuring that all information is recorded clearly for future reference.
What you’ll bring to the table:
- A genuine passion for delivering excellent customer service, with an empathetic and customer-first approach.
- Strong communication skills, both written and verbal, with the ability to engage with customers confidently and professionally across all platforms.
- Experience in a customer-facing role, particularly within luxury retail, beauty, cosmetics, or fashion industries.
- A versatile approach to customer service, able to adapt your style and tone to suit each individual customer and situation.
- Confidence in IT systems and customer service software, with the ability to efficiently navigate platforms.
- A strong attention to detail and excellent organisational skills, ensuring a smooth and efficient service delivery.
- Professionalism, flexibility, and a drive to learn and grow in a fast-paced environment.
- A self-motivated attitude, with the ability to manage objections and resolve issues effectively.
Hours, Location & Language Requirement:
- 40 hours per week
- 09:00-18:00 Monday to Friday
- Fully remote, but you must be based in the UK whilst working
- You must be fully fluent in both English and Italian, both written and verbal
Homeworking Eligibility and Technical Requirements:
- Please refer to the following requirements to ensure your laptop/PC has the current supported systems:
- Windows 11 – must be Windows 11 compatible with Windows 11 24H2; 8th Gen Intel or 3rd Gen AMD Ryzen; 8GB RAM; 15GB+ free storage
- Apple/macOS – macOS 14 (Sonoma) or later; 8GB RAM; 15GB+ free storage
- Smartphone: Apple or Android with iOS 17.0 (or later) or Android 13.0 (or later) for multi-factor authentication
- Internet speed: Ping ≤ 20 ms; Download ≥ 20 Mbps; Upload ≥ 5 Mbps
About Ventrica:
- Ventrica is a forward-thinking, fast-growth customer management business that partners with blue-chip brands to provide exceptional outsourced customer service. We are known for trust, innovation, and delivering intelligent, customer-centric solutions. We have received awards including Gold for Most Effective Application of Technology and Silver for Outsourced Contact Centre of the Year at industry awards, and Gold/Silver recognitions at national awards.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
- Industries: Consumer Services
Note: Referrals increase your chances of interviewing at Ventrica.
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Italian Customer Service Advisor employer: Ventrica
Contact Detail:
Ventrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Italian Customer Service Advisor
✨Tip Number 1
Get to know the brand inside out! Research Ventrica and the luxury cosmetics they represent. This way, when you chat with them, you can show off your knowledge and passion, making you stand out as a true brand ambassador.
✨Tip Number 2
Practice your communication skills! Whether it’s on the phone or through webchat, being able to engage confidently and professionally is key. Try role-playing with a friend to get comfortable with different customer scenarios.
✨Tip Number 3
Show your enthusiasm! When you’re in interviews or networking, let your passion for customer service and the beauty industry shine through. A genuine smile and positive attitude can make all the difference in leaving a memorable impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Italian Customer Service Advisor
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service and the luxury beauty industry shine through. We want to see that you genuinely care about providing a top-notch experience for customers!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in customer-facing roles, especially in luxury retail or cosmetics. We love seeing how your background aligns with what we’re looking for!
Be Professional Yet Personable: While professionalism is key, don’t forget to inject a bit of your personality into your writing. We’re looking for someone who can connect with customers, so show us how you can do that in your application!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Ventrica
✨Know the Brand Inside Out
Before your interview, dive deep into Ventrica and the luxury cosmetics brand you'll be representing. Understand their values, products, and customer service philosophy. This knowledge will help you demonstrate genuine enthusiasm and align your answers with the brand's ethos.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've delivered outstanding customer service. Highlight situations where you resolved challenges or objections effectively, as this will showcase your problem-solving skills and customer-first attitude.
✨Practice Your Communication Style
Since you'll be engaging with customers across various platforms, practice your communication skills in both English and Italian. Role-play different scenarios to adapt your tone and style to suit individual customer needs, ensuring you come across as confident and professional.
✨Be Tech-Savvy
Familiarise yourself with common customer service software and IT systems. During the interview, express your confidence in navigating these platforms and your ability to log interactions accurately. This will show that you're ready to hit the ground running in a fast-paced environment.
