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For Companies At a Glance
- Tasks: Be the go-to person for customer queries and provide expert advice.
- Company: Join Ventrica, a fast-growing customer management business with a focus on innovation.
- Benefits: Enjoy a fully remote role with a competitive salary and growth opportunities.
- Why this job: Make a real impact by delivering exceptional service for a beloved brand like Dr. Martens.
- Qualifications: Fluent in English and German, with a passion for customer service and strong communication skills.
- Other info: Work in a dynamic environment with a supportive team and excellent career prospects.
The predicted salary is between 28800 - 43200 ÂŁ per year.
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Join to apply for the German Customer Service Advisor role at Ventrica
This range is provided by Ventrica. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Do you have a passion for fashion, fragrance, and beauty? Are you driven to ensure that every customer’s needs are met with precision and care? If so, we have an exciting opportunity for you to join our dynamic outsourced contact centre team and help us deliver an exceptional customer experience for our prestigious client, Puig.
At Ventrica, we are committed to providing outstanding customer experiences, driven by our core values of Trust, Passion, and Boldness. As part of our agile team, you will be instrumental in upholding these values while delivering superior service on behalf of Puig, a luxury fashion, fragrance, and beauty company with a portfolio of world‑renowned brands such as Carolina Herrera, Paco Rabanne, Jean Paul Gaultier and many more.
Please note, this role is a fixed term contract until 18/01/2026.
What you will be responsible for:
- Being the first point of contact for all customer queries, providing expert product advice that reflects Puig’s luxury brands.
- Proactively managing escalations, handling returns/exchanges, tracking order statuses, and providing clear logistics information, ensuring the customer feels heard and valued.
- Acting as a bold brand ambassador, upholding Puig’s reputation by delivering exceptional service across telephone, social media, web chat, and email.
- Ensuring every customer interaction is customer‑centric, leaving them with a positive, memorable experience.
What you’ll bring to the table:
- A genuine passion for delivering excellent customer service, with an empathetic approach to every interaction.
- Exceptional communication skills, both written and verbal, with the ability to adapt your style to suit each individual customer.
- Previous experience in a customer‑facing environment, ideally within the beauty, cosmetics, or fashion industries.
- Confidence in managing objections and a boldness in resolving issues in a way that enhances the customer’s loyalty to the brand.
- Proficiency in IT systems, including CRM software and Microsoft Office, enabling you to efficiently manage customer interactions and data.
- Flexibility, professionalism, and a drive to continuously learn and improve in your role.
- Strong social service etiquette, ensuring a seamless, personable experience with every customer.
Hours, Location & Language Requirement:
- 40 hours per week
- 09:00–18:00 Monday to Friday
- Fully remote, but you must be based in the UK whilst working
- You must be fully fluent in both English and German, both written and verbal
Homeworking Eligibility
Please refer to the following links to ensure your laptop/pc has the current supported systems:
Windows 11 – Windows 11 Home and Pro – Microsoft Lifecycle | Microsoft Learn
macOS – Apple macOS – endoflife.date
Hardware & Software: Mobile Phone
You must have an Apple or Android smartphone equipped with either iOS 17.0 (or later) or Android 13.0 (or later). This is required as part of the multi‑factor authentication setup to safeguard your Ventrica account.
Minimum Speed Requirements
Ping ms – Maximum 20ms
Download Mbps – Minimum 20 MBps
Upload Mbps – Minimum 5 Mbps
Who are Ventrica?
Ventrica is a forward‑thinking, fast‑growth customer management business that partners with blue‑chip brands to provide exceptional outsourced customer service. We pride ourselves on our trust and innovation, with a reputation for delivering intelligent, customer‑centric solutions. In 2022, we were awarded Gold for Most Effective Application of Technology and Silver for Outsourced Contact Centre of the Year at the prestigious European Contact Centre & Customer Service Awards. We also earned Gold for Manager of the Year and Silver for Head/Director of the Year at the UK National Contact Centre Awards.
At Ventrica, we don’t just meet customer expectations—we exceed them. We’re a company fuelled by passion for technology and customer service, boldness in how we innovate, and trust in the relationships we build with clients and customers alike. As we continue to grow, we are looking for passionate individuals who can help shape the future of customer service with bold ideas and a commitment to excellence.
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German Customer Service Advisor employer: Ventrica
Contact Detail:
Ventrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Customer Service Advisor
✨Tip Number 1
Get to know the brand! Dive into Dr. Martens' history and values. When you understand what they stand for, you can show genuine enthusiasm during your interview, making you a standout candidate.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries across various channels, try role-playing with friends or family. This will help you feel more confident and articulate when it comes to showcasing your customer service prowess.
✨Tip Number 3
Be proactive! Think of potential customer issues and how you'd resolve them. Bring these ideas to the interview to demonstrate your problem-solving skills and your commitment to delivering an exceptional customer experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace German Customer Service Advisor
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your genuine passion for customer service shine through. We want to see that you care about helping customers and making their experience memorable!
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your relevant experience in customer service, especially if you've worked in fashion or retail before. This helps us see how you'd fit right in!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Remember, outstanding communication skills are key for this role, so show us what you've got!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ventrica
✨Know Your Brand
Before the interview, take some time to research Dr. Martens and understand their brand values. Familiarise yourself with their products and customer service ethos. This will help you demonstrate your passion for the brand and show that you can embody their spirit in your role.
✨Practice Your Communication Skills
Since this role requires outstanding written and verbal communication skills, practice responding to common customer queries in both English and German. Role-playing with a friend or family member can help you feel more confident and articulate during the actual interview.
✨Showcase Your Customer Service Experience
Be ready to share specific examples from your previous customer-facing roles. Highlight situations where you turned a negative experience into a positive one, as this aligns perfectly with the empathetic, customer-first approach they’re looking for.
✨Technical Preparedness
Ensure your tech setup meets the requirements listed in the job description. Test your internet connection and make sure your laptop is compatible. Being technically prepared shows that you are proactive and serious about the role, which can set you apart from other candidates.
