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For Companies At a Glance
- Tasks: Be the go-to person for customer queries and provide expert advice.
- Company: Join Ventrica, a fast-growing customer management business with a focus on innovation.
- Benefits: Enjoy a fully remote role with a competitive salary and growth opportunities.
- Why this job: Make a real impact by delivering exceptional service for a beloved brand like Dr. Martens.
- Qualifications: Fluent in English and German, with a passion for customer service and strong communication skills.
- Other info: Work in a dynamic environment with a supportive team and excellent career prospects.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Join to apply for the German Customer Service Advisor role at Ventrica
This range is provided by Ventrica. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Do you champion fashion and standing out from the crowd? Are you passionate about ensuring that customers’ needs are met with care and expertise? If so, we have the perfect opportunity for you!
As part of our dynamic outsourced contact centre, you’ll play a vital role in maintaining the highest standards of customer service while representing Dr. Martens – a brand that stands for individuality, self-expression, and the spirit of rebellion.
Dr. Martens is a global leader in distinctive, high-quality footwear that has become an icon in fashion, beloved by customers worldwide. If you’re excited to join a brand that celebrates boldness and creativity, this is the role for you.
Please note, this role is a fixed term contract until 31/01/2026.
What you will be responsible for:
- Acting as the first point of contact for all customer queries and providing expert product advice, ensuring customers feel heard and valued.
- Proactively managing escalations, handling returns/exchanges, order status inquiries, and providing clear, accurate information on logistics timelines.
- Serving as a bold brand ambassador for Dr. Martens, delivering exceptional customer service that reflects the unique, rebellious spirit of the brand.
- Providing outstanding service across multiple platforms: telephone, social media, web chat, and email.
- Ensuring that the customer is at the heart of every conversation, leaving them with a memorable and positive experience that builds trust and loyalty.
What you’ll bring to the table:
- A genuine passion for delivering excellent customer service, always maintaining an empathetic and customer-first approach.
- Boldness in handling a variety of customer inquiries, confidently resolving issues and turning challenges into positive experiences.
- Outstanding communication skills, both written and verbal, with the ability to adapt your style to suit each customer while maintaining professionalism and trust.
- Experience working in a customer-facing environment, especially within fashion, footwear, or retail industries, is highly advantageous.
- Strong IT skills and the ability to navigate customer service software with ease.
- A self-motivated, proactive attitude, with the ability to manage objections and turn difficult situations into opportunities to enhance the customer experience.
- A genuine interest in Dr. Martens and/or footwear is a plus, as this passion will help you connect with customers in a meaningful way.
Hours, Location & Language Requirment:
- 40 hours per week
- 09:00-18:00 Monday to Friday
- Fully remote, but you must be based in the UK whilst working
- You must be fully fluent in both English and German, both written and verbal
Homeworking Eligibility:
Please refer to the following links to ensure your laptop/pc has the current supported system:
Windows 11 – Windows 11 Home and Pro – Microsoft Lifecycle | Microsoft Learn
Windows MUST be a Windows 11 compatible machines, but MUST also be equipped with the following:
Windows 11 24H2
8th Generation (or later) Intel i-Series processor or 3rd Gen (or later) AMD Ryzen processor
8GB RAM Minimum
15GB+ Free Storage Space
Please note: We do not allow Chromebooks or support Windows devices running in ‘S Mode’.
Hardware & Software: Mobile Phone
You MUST have an Apple or Android smartphone equipped with either iOS 17.0 (or later) or Android 13.0 (or later). This is required as part of the multi-factor authentication setup to safeguard your Ventrica account.
Minimum Speed Requirements:
Ping ms Maximum 20ms
DOWNLOAD Mbps Minimum 20 MBps
UPLOAD Mbps Minimum 5Mbps
Who are Ventrica? At Ventrica, we don’t just meet customer expectations—we exceed them. We’re a company fuelled by passion for technology and customer service, boldness in how we innovate, and trust in the relationships we build with clients and customers alike. As we continue to grow, we are looking for passionate individuals who can help shape the future of customer service with bold ideas and a commitment to excellence.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
Industries
- Consumer Services
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German Customer Service Advisor employer: Ventrica
Contact Detail:
Ventrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Customer Service Advisor
✨Tip Number 1
Get to know the brand! Dive into Dr. Martens' history and values. When you understand what they stand for, you can show genuine enthusiasm during your interview, making you a standout candidate.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries across various channels, try role-playing with friends or family. This will help you feel more confident and articulate when it comes to showcasing your customer service prowess.
✨Tip Number 3
Be proactive! Think of potential customer issues and how you'd resolve them. Bring these ideas to the interview to demonstrate your problem-solving skills and your commitment to delivering an exceptional customer experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace German Customer Service Advisor
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your genuine passion for customer service shine through. We want to see that you care about helping customers and making their experience memorable!
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your relevant experience in customer service, especially if you've worked in fashion or retail before. This helps us see how you'd fit right in!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Remember, outstanding communication skills are key for this role, so show us what you've got!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ventrica
✨Know Your Brand
Before the interview, take some time to research Dr. Martens and understand their brand values. Familiarise yourself with their products and customer service ethos. This will help you demonstrate your passion for the brand and show that you can embody their spirit in your role.
✨Practice Your Communication Skills
Since this role requires outstanding written and verbal communication skills, practice responding to common customer queries in both English and German. Role-playing with a friend or family member can help you feel more confident and articulate during the actual interview.
✨Showcase Your Customer Service Experience
Be ready to share specific examples from your previous customer-facing roles. Highlight situations where you turned a negative experience into a positive one, as this aligns perfectly with the empathetic, customer-first approach they’re looking for.
✨Technical Preparedness
Ensure your tech setup meets the requirements listed in the job description. Test your internet connection and make sure your laptop is compatible. Being technically prepared shows that you are proactive and serious about the role, which can set you apart from other candidates.
