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For Companies At a Glance
- Tasks: Be the face of a luxury brand, delivering exceptional customer service across various channels.
- Company: Join Ventrica, a fast-growing customer management business with a passion for innovation.
- Benefits: Enjoy a competitive salary, flexible remote work, and opportunities for personal growth.
- Why this job: Represent a prestigious brand while making a real impact on customer experiences.
- Qualifications: Fluent in English and German, with a passion for customer service and luxury retail.
- Other info: Work in a dynamic environment with a focus on trust, innovation, and excellence.
The predicted salary is between 30000 - 42000 £ per year.
Overview
2 days ago Be among the first 25 applicants
This range is provided by Ventrica. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
This role is a fixed term contract until 31/12/2025.
What you will be responsible for
- Be the first point of contact for all customer queries, ensuring a seamless customer experience across various channels: phone, social media, webchat, and email.
- Act as a brand ambassador, representing a prestigious luxury beauty and fashion brand, and promoting its products with enthusiasm and care.
- Provide outstanding customer service, addressing customer inquiries and offering personalised advice with a focus on delivering tailored solutions.
- Uphold the brand’s values and maintain its reputation by handling all interactions with professionalism, empathy, and a customer-first attitude.
- Ensure the customer is at the heart of every conversation, leaving each interaction positive, memorable, and impactful.
- Managing customer challenges and objections, maintaining a solution-focused approach, and ensuring every customer receives the best possible experience.
- Demonstrating genuine enthusiasm for the brand and its products.
- Log all customer interactions accurately and promptly, ensuring that all information is recorded clearly for future reference.
What you’ll bring to the table
- A genuine passion for delivering excellent customer service, with an empathetic and customer-first approach.
- Strong communication skills, both written and verbal, with the ability to engage with customers confidently and professionally across all platforms.
- Experience in a customer-facing role, particularly within luxury retail, beauty, cosmetics, or fashion industries.
- A versatile approach to customer service, able to adapt your style and tone to suit each individual customer and situation.
- Confidence in IT systems and customer service software, with the ability to efficiently navigate platforms.
- A strong attention to detail and excellent organisational skills, ensuring a smooth and efficient service delivery.
- Professionalism, flexibility, and a drive to learn and grow in a fast-paced environment.
- A self-motivated attitude, with the ability to manage objections and resolve issues effectively.
Hours, Location & Language Requirement
- 40 hours per week
- 09:00-18:00 Monday to Friday
- Fully remote, but you must be based in the UK whilst working
- You must be fully fluent in both English and German, both written and verbal
Homeworking Eligibility
Please refer to the following links to ensure your laptop/pc has the current supported systems:
Windows 11 – Windows 11 Home and Pro – Microsoft Lifecycle | Microsoft Learn
macOS – Apple macOS | endoflife.date
Windows MUST be a Windows 11 compatible machine, but MUST also be equipped with the following:
Windows 11 24H2
8th Generation (or later) Intel i-Series processor or 3rd Gen (or later) AMD Ryzen processor
8GB RAM Minimum
15GB+ Free Storage Space
Apple/macOS MUST be equipped with the following:
macOS 14 (Sonoma) or later
8GB RAM Minimum
15GB+ Free Storage Space
Please note: We do not allow Chromebooks or support Windows devices running in ‘S Mode’.
Hardware & Software: Mobile Phone
You MUST have an Apple or Android smartphone equipped with either iOS 17.0 (or later) or Android 13.0 (or later). This is required as part of the multi-factor authentication setup to safeguard your Ventrica account.
Minimum Speed Requirements
Ping ms Maximum 20ms
DOWNLOAD Mbps Minimum 20 Mbps
UPLOAD Mbps Minimum 5 Mbps
Who are Ventrica?
Ventrica is a forward-thinking, fast-growth customer management business that partners with blue-chip brands to provide exceptional outsourced customer service. We pride ourselves on our trust and innovation, with a reputation for delivering intelligent, customer-centric solutions. In 2022, we were awarded Gold for Most Effective Application of Technology and Silver for Outsourced Contact Centre of the Year at the prestigious European Contact Centre & Customer Service Awards. We also earned Gold for Manager of the Year and Silver for Head/Director of the Year at the UK National Contact Centre Awards. At Ventrica, we don’t just meet customer expectations—we exceed them. We’re a company fuelled by passion for technology and customer service, boldness in how we innovate, and trust in the relationships we build with clients and customers alike. As we continue to grow, we are looking for passionate individuals who can help shape the future of customer service with bold ideas and a commitment to excellence.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Sales and Business Development
- Industries: Consumer Services
Referrals increase your chances of interviewing at Ventrica by 2x
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German Brand Ambassador employer: Ventrica
Contact Detail:
Ventrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Brand Ambassador
✨Tip Number 1
Get to know the brand inside out! Research their products, values, and customer service approach. This way, when you chat with them, you can show off your passion and knowledge, making you stand out as a true brand ambassador.
✨Tip Number 2
Practice your communication skills! Whether it’s on the phone or through social media, being able to engage confidently and professionally is key. Try role-playing different customer scenarios with friends to sharpen your responses.
✨Tip Number 3
Show your enthusiasm! When you apply, let your personality shine through. Share why you love the brand and how you can contribute to their mission of delivering exceptional customer experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace German Brand Ambassador
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the brand and its products shine through. We want to see that you genuinely care about delivering excellent customer service and embodying the brand's values.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in luxury retail or customer service. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Professional Yet Approachable: While it’s important to maintain professionalism in your written application, don’t forget to let your personality come through. We appreciate a friendly tone that reflects how you’d interact with customers.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Ventrica
✨Know the Brand Inside Out
Before your interview, dive deep into the luxury beauty and fashion brand you'll be representing. Familiarise yourself with their products, values, and recent campaigns. This knowledge will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about times when you went above and beyond to resolve a customer's issue or provided personalised advice. This will demonstrate your genuine passion for customer care.
✨Practice Your Communication Style
Since you'll be engaging with customers across various platforms, practice your communication skills in both English and German. Role-play different scenarios with a friend or family member to ensure you're comfortable adapting your tone and style to suit each individual customer.
✨Be Solution-Focused
During the interview, highlight your ability to manage challenges and objections effectively. Share specific instances where you maintained a positive attitude while resolving issues. This will show that you have the right mindset to ensure every customer interaction is memorable and impactful.
