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For Companies At a Glance
- Tasks: Be the go-to person for customer queries and provide expert advice on luxury products.
- Company: Join Ventrica, a forward-thinking company partnering with top brands in customer service.
- Benefits: Enjoy a fully remote role with flexible hours and a supportive team environment.
- Why this job: Make a real impact by delivering exceptional service and creating memorable customer experiences.
- Qualifications: Fluent in English and French, with a passion for customer service and experience in beauty or fashion.
- Other info: Great opportunity for career growth in a dynamic and innovative company.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Join to apply for the French Customer Service Advisor role at Ventrica. This is a fixed term contract until 31/12/2025. The role supports Puig, a luxury fashion, fragrance, and beauty company.
What you will be responsible for: you will be the first point of contact for all customer queries, provide expert product advice reflecting Puig’s luxury brands, proactively manage escalations, handling returns/exchanges, tracking order statuses, and providing clear logistics information. You will act as a bold brand ambassador, delivering exceptional service across telephone, social media, web chat, and email, ensuring every interaction is customer-centric and leaves the customer with a positive, memorable experience.
Responsibilities
- First point of contact for customer queries, providing expert product advice reflecting Puig’s luxury brands.
- Proactively manage escalations, returns/exchanges, order statuses, and logistics information.
- Deliver exceptional service as a brand ambassador across telephone, social media, web chat, and email.
- Ensure customer-centric interactions that lead to a positive experience.
What you’ll bring to the table
- Passion for delivering excellent customer service with empathy.
- Excellent written and verbal communication, adaptable to each customer.
- Experience in a customer-facing environment, preferably in beauty, cosmetics, or fashion.
- Confident in handling objections and resolving issues to foster brand loyalty.
- Proficiency with CRM systems and Microsoft Office for managing interactions and data.
- Flexibility, professionalism, and a commitment to continuous improvement.
- Strong etiquette for social service, ensuring a seamless and personable customer experience.
Hours, Location & Language
- 40 hours per week
- 09:00–18:00, Monday to Friday
- Fully remote; based in the UK
- Fluent in both English and French, written and verbal
Homeworking Eligibility
Please ensure your device setup meets the current supported systems listed by Ventrica. See provided links for Windows and macOS requirements and mobile device prerequisites, including multi-factor authentication requirements.
Hardware & Software: Mobile Phone
You must have an Apple or Android smartphone with iOS 17.0+ or Android 13.0+ for multi-factor authentication.
Minimum Connectivity
Ping = 20 Mbps; Upload >= 5 Mbps.
About Ventrica
Ventrica is a forward-thinking customer management business partnering with blue-chip brands to deliver outsourced customer service. We are driven by trust, innovation, boldness, and a commitment to excellence in customer service.
Company Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industries: Consumer Services
Referrals increase your chances of interviewing at Ventrica. Get notified about new Customer Service Advisor roles in Southend-On-Sea, England, United Kingdom.
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French Customer Service Advisor employer: Ventrica
Contact Detail:
Ventrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Customer Service Advisor
✨Tip Number 1
Get to know the brand inside out! Research Puig and its luxury products so you can speak confidently about them during interviews. This shows your passion and helps you connect with the brand's values.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers across various platforms, role-play different scenarios with friends or family. This will help you feel more comfortable and adaptable when handling real customer queries.
✨Tip Number 3
Show off your empathy! During interviews, share examples of how you've gone above and beyond for customers in the past. This will highlight your commitment to delivering exceptional service, which is key for this role.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure to submit it there. It’s a great way to stand out and show your enthusiasm for joining the Ventrica team.
We think you need these skills to ace French Customer Service Advisor
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service! In your application, share specific examples of how you've gone above and beyond to help customers. This will show that you truly care about delivering exceptional service.
Tailor Your Application: Make sure to customise your CV and cover letter for the French Customer Service Advisor role. Highlight your experience in beauty, cosmetics, or fashion, and demonstrate how your skills align with Puig’s luxury brand ethos.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We want to see your communication skills shine through, so make every word count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, it shows you're proactive!
How to prepare for a job interview at Ventrica
✨Know Your Brands
Before the interview, take some time to research Puig and its luxury brands. Understand their products, values, and what sets them apart in the market. This knowledge will help you provide expert product advice during the interview and show your passion for the role.
✨Practice Customer Scenarios
Prepare for common customer service scenarios you might face in the role. Think about how you would handle escalations, returns, or difficult customers. Practising these situations will help you articulate your problem-solving skills and demonstrate your ability to deliver exceptional service.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, be ready to showcase your verbal and written skills. During the interview, speak clearly and confidently, and consider sending a follow-up email thanking the interviewer while highlighting your enthusiasm for the role.
✨Emphasise Your Flexibility
Ventrica values flexibility and professionalism, so be prepared to discuss how you've adapted to changing situations in previous roles. Share examples that highlight your commitment to continuous improvement and your ability to maintain a positive attitude, even under pressure.
