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- Tasks: Be the go-to person for customer queries and provide expert advice on luxury products.
- Company: Join Ventrica, a forward-thinking company partnering with top brands in customer service.
- Benefits: Enjoy a fully remote role with flexible hours and a supportive team environment.
- Why this job: Make a real impact by delivering exceptional service and creating memorable customer experiences.
- Qualifications: Fluent in English and French, with a passion for customer service and experience in beauty or fashion.
- Other info: Great opportunity for career growth in a dynamic and innovative company.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Join to apply for the French Customer Service Advisor role at Ventrica.
This role is a fixed term contract until 11/01/2026.
Do you have a passion for fashion, fragrance, and beauty? Are you driven to ensure that every customer’s needs are met with precision and care? If so, we have an exciting opportunity for you to join our dynamic outsourced contact centre team and help us deliver an exceptional customer experience for our prestigious client, Puig.
At Ventrica, we are committed to providing outstanding customer experiences, driven by our core values of Trust, Passion, and Boldness. As part of our agile team, you will be instrumental in upholding these values while delivering superior service on behalf of Puig, a luxury fashion, fragrance, and beauty company with a portfolio of world‑renowned brands such as Carolina Herrera, Paco Rabanne, Jean Paul Gaultier and many more.
What you will be responsible for:
- Being the first point of contact for all customer queries, providing expert product advice that reflects the high standards of Puig’s luxury brands.
- Proactively managing escalations, handling returns/exchanges, tracking order statuses, and providing clear logistics information, ensuring the customer feels heard and valued.
- Acting as a bold brand ambassador, upholding Puig’s reputation by delivering exceptional service across telephone, social media, web chat, and email.
- Ensuring every customer interaction is customer‑centric, leaving them with a positive, memorable experience.
What you’ll bring to the table:
- A genuine passion for delivering excellent customer service, with an empathetic approach to every interaction.
- Exceptional communication skills, both written and verbal, with the ability to adapt your style to suit each individual customer.
- Previous experience in a customer‑facing environment, ideally within the beauty, cosmetics, or fashion industries.
- Confidence in managing objections and a boldness in resolving issues in a way that enhances the customer’s loyalty to the brand.
- Proficiency in IT systems, including CRM software and Microsoft Office, enabling you to efficiently manage customer interactions and data.
- Flexibility, professionalism, and a drive to continuously learn and improve in your role.
- Strong social service etiquette, ensuring a seamless, personable experience with every customer.
Hours, Location & Language Requirement:
- 40 hours per week
- 09:00 – 18:00 Monday to Friday
- Fully remote, but you must be based in the UK whilst working
- You must be fully fluent in both English and French, written and verbal.
Hardware & Software Requirements:
- Windows 11 24H2 or newer
- 8th Generation Intel i‑Series processor or later, or 3rd Generation AMD Ryzen processor or later
- 8 GB RAM minimum
- 15 GB or more free storage space
- macOS 14 (Sonoma) or newer (or compatible Windows device)
- Apple or Android smartphone with iOS 17.0 or Android 13.0 or newer for multi‑factor authentication
- Minimum network speed: Ping 20 ms, Download 20 Mbps, Upload 5 Mbps
Who are Ventrica?
Ventrica is a forward‑thinking, fast‑growth customer management business that partners with blue‑chip brands to provide exceptional outsourced customer service. We pride ourselves on trust and innovation, with a reputation for delivering intelligent, customer‑centric solutions. In 2022, we were awarded Gold for Most Effective Application of Technology and Silver for Outsourced Contact Centre of the Year at the prestigious European Contact Centre & Customer Service Awards. We also earned Gold for Manager of the Year and Silver for Head/Director of the Year at the UK National Contact Centre Awards.
At Ventrica, we don’t just meet customer expectations—we exceed them. We’re a company fuelled by passion for technology and customer service, boldness in how we innovate, and trust in the relationships we build with clients and customers alike. As we continue to grow, we are looking for passionate individuals who can help shape the future of customer service with bold ideas and a commitment to excellence.
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French Customer Service Advisor employer: Ventrica
Contact Detail:
Ventrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Customer Service Advisor
✨Tip Number 1
Get to know the brand inside out! Research Puig and its luxury products so you can speak confidently about them during interviews. This shows your passion and helps you connect with the brand's values.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers across various platforms, role-play different scenarios with friends or family. This will help you feel more comfortable and adaptable when handling real customer queries.
✨Tip Number 3
Show off your empathy! During interviews, share examples of how you've gone above and beyond for customers in the past. This will highlight your commitment to delivering exceptional service, which is key for this role.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure to submit it there. It’s a great way to stand out and show your enthusiasm for joining the Ventrica team.
We think you need these skills to ace French Customer Service Advisor
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service! In your application, share specific examples of how you've gone above and beyond to help customers. This will show that you truly care about delivering exceptional service.
Tailor Your Application: Make sure to customise your CV and cover letter for the French Customer Service Advisor role. Highlight your experience in beauty, cosmetics, or fashion, and demonstrate how your skills align with Puig’s luxury brand ethos.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We want to see your communication skills shine through, so make every word count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, it shows you're proactive!
How to prepare for a job interview at Ventrica
✨Know Your Brands
Before the interview, take some time to research Puig and its luxury brands. Understand their products, values, and what sets them apart in the market. This knowledge will help you provide expert product advice during the interview and show your passion for the role.
✨Practice Customer Scenarios
Prepare for common customer service scenarios you might face in the role. Think about how you would handle escalations, returns, or difficult customers. Practising these situations will help you articulate your problem-solving skills and demonstrate your ability to deliver exceptional service.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, be ready to showcase your verbal and written skills. During the interview, speak clearly and confidently, and consider sending a follow-up email thanking the interviewer while highlighting your enthusiasm for the role.
✨Emphasise Your Flexibility
Ventrica values flexibility and professionalism, so be prepared to discuss how you've adapted to changing situations in previous roles. Share examples that highlight your commitment to continuous improvement and your ability to maintain a positive attitude, even under pressure.
