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- Tasks: Deliver exceptional customer service for luxury brands in fashion and beauty.
- Company: Join Ventrica, a dynamic contact centre with a passion for customer experience.
- Benefits: Flexible remote work, part-time hours, and a vibrant team culture.
- Why this job: Be a brand ambassador and make a real impact on customer satisfaction.
- Qualifications: Fluent in English and Dutch, with a passion for customer service.
- Other info: Exciting opportunity to grow in a fast-paced, innovative environment.
The predicted salary is between 12 - 15 £ per hour.
Do you have a passion for fashion, fragrance, and beauty? Are you driven to ensure that every customer’s needs are met with precision and care? If so, we have an exciting opportunity for you to join our dynamic outsourced contact centre team and help us deliver an exceptional customer experience for our prestigious client, Puig. At Ventrica, we are committed to providing outstanding customer experiences, driven by our core values of Trust, Passion, and Boldness. As part of our agile team, you will be instrumental in upholding these values while delivering superior service on behalf of Puig, a luxury fashion, fragrance, and beauty company with a portfolio of world-renowned brands such as Carolina Herrera, Paco Rabanne, Jean Paul Gaultier and many more. Please note, this role is a 6 month fixed term contract.
Responsibilities:
- Being the first point of contact for all customer queries, providing expert product advice that reflects the high standards of Puig’s luxury brands.
- Proactively managing escalations, handling returns/exchanges, tracking order statuses, and providing clear logistics information, ensuring the customer feels heard and valued.
- Acting as a bold brand ambassador, upholding Puig’s reputation by delivering exceptional service across telephone, social media, web chat, and email.
- Ensuring every customer interaction is customer-centric, leaving them with a positive, memorable experience.
What you’ll bring to the table:
- A genuine passion for delivering excellent customer service, with an empathetic approach to every interaction.
- Exceptional communication skills, both written and verbal, with the ability to adapt your style to suit each individual customer.
- Previous experience in a customer-facing environment, ideally within the beauty, cosmetics, or fashion industries.
- Confidence in managing objections and a boldness in resolving issues in a way that enhances the customer’s loyalty to the brand.
- Proficiency in IT systems, including CRM software and Microsoft Office, enabling you to efficiently manage customer interactions and data.
- Flexibility, professionalism, and a drive to continuously learn and improve in your role.
- Strong social service etiquette, ensuring a seamless, personable experience with every customer.
Hours, Location & Language Requirement:
- 24 hours per week
- 09:00-18:00 Monday, Tuesday & Friday
- The first 2 weeks will be 09:00-18:00 Monday to Friday for training
- Fully remote, but you must be based in the UK whilst working
- You must be fully fluent in both English and Dutch, both written and verbal
Homeworking Eligibility:
Please refer to the following links to ensure your laptop/pc has the current supported systems:
- Windows 11 - Windows 11 Home and Pro - Microsoft Lifecycle | Microsoft Learn
- macOS - Apple macOS | endoflife.date
Windows: MUST be a Windows 11 compatible machine, but MUST also be equipped with:
- Windows 11 25H2 or later; 8th Generation (or later) Intel i5 processor or 3rd Gen (or later) AMD Ryzen processor; 16GB RAM Minimum; 15GB+ Free Storage Space
Apple/macOS: MUST be equipped with the following:
- macOS 14 (Sonoma) or later; 16GB RAM Minimum; 15GB+ Free Storage Space
Please note: We do not allow Chromebooks or support Windows devices running in ‘S Mode’.
Hardware & Software:
- Mobile Phone: You MUST have an Apple or Android smartphone equipped with either iOS 18.0 (or later) or Android version 14.0 (or later). This is required as part of the multi-factor authentication setup to safeguard your Ventrica account.
Minimum Speed Requirements:
- Ping ms Maximum 20ms
- DOWNLOAD Mbps Minimum 20 Mbps
- UPLOAD Mbps Minimum 5 Mbps
Please be advised we do not support any connection based on mobile networks.
Who are Ventrica?
At Ventrica, we don’t just meet customer expectations—we exceed them. We’re a company fuelled by passion for technology and customer service, boldness in how we innovate, and trust in the relationships we build with clients and customers alike. As we continue to grow, we are looking for passionate individuals who can help shape the future of customer service with bold ideas and a commitment to excellence.
Dutch Customer Service Advisor - Part Time employer: Ventrica
Contact Detail:
Ventrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dutch Customer Service Advisor - Part Time
✨Tip Number 1
Get to know the company inside out! Research Puig and their brands, like Carolina Herrera and Paco Rabanne. This way, when you chat with them, you can show off your passion for fashion and beauty, making you stand out as a candidate.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, role-play different scenarios with friends or family. This will help you feel more confident and ready to handle any customer query that comes your way.
✨Tip Number 3
Show your boldness! When discussing your previous experiences, highlight times when you went above and beyond for a customer. This will demonstrate your commitment to exceptional service and align perfectly with Ventrica's values.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our dynamic team at Ventrica. Don’t miss out on this opportunity!
We think you need these skills to ace Dutch Customer Service Advisor - Part Time
Some tips for your application 🫡
Show Your Passion: Let your love for fashion, fragrance, and beauty shine through in your application. We want to see how your interests align with our values and the brands we represent.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service experience, especially in the beauty or fashion sectors. We appreciate when applicants take the time to connect their skills to what we do.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We value exceptional communication skills, so make sure your written words reflect that!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with Ventrica.
How to prepare for a job interview at Ventrica
✨Know Your Brands
Before the interview, take some time to research Puig and its luxury brands like Carolina Herrera and Paco Rabanne. Understanding their products and values will help you demonstrate your passion for fashion and beauty, which is crucial for this role.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you delivered exceptional customer service. Highlight situations where you managed escalations or resolved issues, as this will show your ability to uphold Puig’s reputation while ensuring customer satisfaction.
✨Practice Your Communication
Since communication is key in this role, practice articulating your thoughts clearly in both English and Dutch. You might even want to role-play common customer scenarios to showcase your empathetic approach and adaptability during the interview.
✨Be Bold and Confident
Embrace the boldness that Ventrica values. Be prepared to discuss how you handle objections and turn challenges into opportunities for enhancing customer loyalty. This mindset will resonate well with the interviewers and align with the company’s ethos.