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- Tasks: Design innovative digital solutions to enhance customer experiences and solve business challenges.
- Company: Join Ventrica, a forward-thinking company with ambitious plans for the future.
- Benefits: Enjoy a full-time role with opportunities for growth in a dynamic environment.
- Why this job: Be part of a transformative team that directly impacts customer experiences and drives innovation.
- Qualifications: 5-8 years of experience, including 3 years in software pre-sales and strong digital technology knowledge.
- Other info: Collaborate with top tech partners like Zendesk, Twilio, and Amazon Connect.
The predicted salary is between 36000 - 60000 £ per year.
1 day ago Be among the first 25 applicants
Are you a Digital Solutions Consultant with a passion for designing cutting-edge digital solutions? Do you thrive on crafting scalable, innovative solutions that elevate the customer experience within Operations to solve real business challenges? If so, we want to talk to you about your next career move.
At Ventrica , we\’re a forward-thinking company with big plans for the future, and we’re looking for a skilled Digital Solutions Consultant to join our team. In this role, you’ll drive the design of impactful digital solutions as part of a broader operating model design , working closely with both internal teams and Clients to ensure success. You’ll lead and support discovery workshops that include understanding key customer journeys and supporting processes, validate technical approaches, and support proposals that highlight the power of our Zendesk digital products. As part of the broader Solutions team, you will work in conjunction with Sales to be the technical bridge between our Account Executives and their Client prospects, supporting value-driven presentations.
If you’re ready to thrive in a fast-paced, growth-oriented company where your expertise will directly contribute to transformative customer experiences, let’s chat.
What You’ll Be Doing:
- Own the Solution Design : work with our technical teams to lead the design of end-to-end digital solutions , ensuring they seamlessly blend into Operations, optimising the customer’s experience, removing waste, smoothing out journey friction, and enhancing agent activities. The solutions will be scalable, secure, and perfectly aligned with Client needs
- Consultative Selling : Support sales teams by providing technical expertise/ advice/ content throughout the sales cycle, helping to craft compelling value propositions and blended proposals
- Discovery Workshops : Support and/ or facilitate discovery sessions with clients to understand their business challenges and translate them into powerful digital and/ or blended digital solutions
- Validate Feasibility : Ensure the technical feasibility and implementation success of proposed solutions, working closely with delivery and operational teams to validate approach
- Collaborate with Zendesk Teams : Build strong relationships with Zendesk’s technical and commercial teams to stay up-to-date on product capabilities and leverage their expertise
- Support RFI/RFP Responses : Provide digital and value-based content for RFI/RFP responses , ensuring alignment with Client requirements and business objectives
- Solution Selling : Support contract negotiations with your technical, digital and operational expertise, ensuring that solutions meet both business and Client needs
What You Bring to the Role:
- You have 5-8 years of related experience and a minimum of 3 years of software pre-sales experience
- Passionate about designing tailored solutions for diverse Client needs, delivering exceptional Customer Experience outcomes
- Strong experience with Digital Technology Solutions : Hands-on experience of digital solutions, particularly the Zendesk Suite. We also work with tech partners such as Stylo, Cloudset, Unbabel and agnoStack, with Twilio and Amazon Connect supporting our core Zendesk offering
- Solution Design Excellence : A proven track record of designing and delivering scalable, future-proof solutions that enhance the customer experience
- Consultative Selling Experience : Strong experience in consultative selling , with the ability to engage Clients, understand their challenges, and design solutions that add real value
- Experience scoping, leading and executing product demos to support the Sales teams
- Relationship Building : You excel at building relationships with stakeholders at all levels, from operational teams to C-suite executives, positioning yourself as a trusted advisor
- Excellent Communication Skills : You’re skilled at presenting complex solutions in a clear and engaging way, whether in technical documentation or high-level presentations
- CX Technology Understanding : You have a solid understanding of Customer Experience (CX) technologies, CX strategies and how digital solutions fit within broader business systems and operational settings
- Outstanding problem-solving skills , including the ability to meet a business requirement with a technical solution
Preferred Experience:
- Broader Digital Expertise : Deep knowledge of a diverse portfolio of digital products, capabilities and outcomes
- Target Operating Model understanding – you have worked within the BPO and/ or Contact Centre industries and understand where digital solutions can enhance and optimise overall Customer Operations
- Strong Technical Background : Experience in designing enterprise-level solutions, ideally in a fast-paced, customer-focused environment
- Operational solutions background: designing multi-faceted solutions, with a strong digital focus
- Sales & Delivery Collaboration : Proven ability to collaborate with both Sales teams and Delivery teams to create and execute successful solution strategies
- Flexibility and agility in your approach : open to working in a dynamic environment with multiple roles
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Consulting, Information Technology, and Sales
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Industries
Professional Services
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Digital Solutions Consultant- Zendesk employer: Ventrica
Contact Detail:
Ventrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Solutions Consultant- Zendesk
✨Tip Number 1
Familiarise yourself with the Zendesk Suite and its capabilities. Understanding how these tools can enhance customer experience will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Ventrica or similar companies. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations, which you can leverage during discussions.
✨Tip Number 3
Prepare to discuss specific examples of your past work in consultative selling and solution design. Being able to articulate how you've successfully tackled business challenges with digital solutions will set you apart from other candidates.
✨Tip Number 4
Stay updated on the latest trends in customer experience technology. Showing that you are knowledgeable about emerging technologies and how they can be applied to improve operations will impress interviewers and highlight your commitment to the field.
We think you need these skills to ace Digital Solutions Consultant- Zendesk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in digital solutions and consultative selling. Emphasise your hands-on experience with Zendesk and any other digital technology solutions you've worked with.
Craft a Compelling Cover Letter: In your cover letter, express your passion for designing digital solutions and how your skills align with the role. Mention specific examples of how you've enhanced customer experiences in previous roles.
Showcase Your Problem-Solving Skills: Provide examples in your application that demonstrate your outstanding problem-solving abilities. Highlight situations where you met business requirements with effective technical solutions.
Highlight Relationship-Building Experience: Discuss your experience in building relationships with stakeholders at various levels. This is crucial for the role, so provide examples of how you've positioned yourself as a trusted advisor in past roles.
How to prepare for a job interview at Ventrica
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Digital Solutions Consultant, especially in relation to Zendesk. Familiarise yourself with the key tasks such as solution design, consultative selling, and facilitating discovery workshops.
✨Showcase Your Experience
Prepare to discuss your previous experience in designing digital solutions and how it relates to the role. Highlight specific projects where you successfully enhanced customer experiences and solved business challenges.
✨Demonstrate Technical Knowledge
Be ready to talk about your hands-on experience with the Zendesk Suite and other digital technology solutions. Understanding the technical aspects will help you validate feasibility and support proposals effectively.
✨Engage with Questions
During the interview, ask insightful questions about the company's approach to digital solutions and their expectations for the role. This shows your interest and helps you gauge if the company aligns with your career goals.
