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- Tasks: Design innovative digital solutions to enhance customer experiences and solve business challenges.
- Company: Ventrica is a fast-growing company focused on exceptional customer service and innovative technology.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration with top tech partners.
- Why this job: Join a passionate team where your expertise directly impacts transformative customer experiences.
- Qualifications: 5-8 years of experience, including 3 years in software pre-sales and strong digital solution skills.
- Other info: Ideal for those who thrive in fast-paced settings and enjoy building relationships across all levels.
The predicted salary is between 36000 - 60000 £ per year.
Are you a Digital Solutions Consultant with a passion for designing cutting-edge digital solutions? Do you thrive on crafting scalable, innovative solutions that elevate the customer experience within Operations to solve real business challenges? If so, we want to talk to you about your next career move.
At Ventrica, we\’re a forward-thinking company with big plans for the future, and we’re looking for a skilled Digital Solutions Consultant to join our team. In this role, you’ll drive the design of impactful digital solutions as part of a broader operating model design, working closely with both internal teams and Clients to ensure success. You’ll lead and support discovery workshops that include understanding key customer journeys and supporting processes, validate technical approaches, and support proposals that highlight the power of our Zendesk digital products. As part of the broader Solutions team, you will work in conjunction with Sales to be the technical bridge between our Account Executives and their Client prospects, supporting value-driven presentations.
If you’re ready to thrive in a fast-paced, growth-oriented company where your expertise will directly contribute to transformative customer experiences, let’s chat.
What You’ll Be Doing:
- Own the Solution Design: work with our technical teams to lead the design of end-to-end digital solutions, ensuring they seamlessly blend into Operations, optimising the customer’s experience, removing waste, smoothing out journey friction, and enhancing agent activities. The solutions will be scalable, secure, and perfectly aligned with Client needs
- Consultative Selling: Support sales teams by providing technical expertise/ advice/ content throughout the sales cycle, helping to craft compelling value propositions and blended proposals
- Discovery Workshops: Support and/ or facilitate discovery sessions with clients to understand their business challenges and translate them into powerful digital and/ or blended digital solutions
- Validate Feasibility: Ensure the technical feasibility and implementation success of proposed solutions, working closely with delivery and operational teams to validate approach
- Collaborate with Zendesk Teams: Build strong relationships with Zendesk’s technical and commercial teams to stay up-to-date on product capabilities and leverage their expertise
- Support RFI/RFP Responses: Provide digital and value-based content for RFI/RFP responses, ensuring alignment with Client requirements and business objectives
- Solution Selling: Support contract negotiations with your technical, digital and operational expertise, ensuring that solutions meet both business and Client needs
What You Bring to the Role:
- You have 5-8 years of related experience and a minimum of 3 years of software pre-sales experience
- Passionate about designing tailored solutions for diverse Client needs, delivering exceptional Customer Experience outcomes
- Strong experience with Digital Technology Solutions: Hands-on experience of digital solutions, particularly the Zendesk Suite. We also work with tech partners such as Stylo, Cloudset, Unbabel and agnoStack, with Twilio and Amazon Connect supporting our core Zendesk offering
- Solution Design Excellence: A proven track record of designing and delivering scalable, future-proof solutions that enhance the customer experience
- Consultative Selling Experience: Strong experience in consultative selling, with the ability to engage Clients, understand their challenges, and design solutions that add real value
- Experience scoping, leading and executing product demos to support the Sales teams
- Relationship Building: You excel at building relationships with stakeholders at all levels, from operational teams to C-suite executives, positioning yourself as a trusted advisor
- Excellent Communication Skills: You’re skilled at presenting complex solutions in a clear and engaging way, whether in technical documentation or high-level presentations
- CX Technology Understanding: You have a solid understanding of Customer Experience (CX) technologies, CX strategies and how digital solutions fit within broader business systems and operational settings
- Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution
Preferred Experience:
- Broader Digital Expertise: Deep knowledge of a diverse portfolio of digital products, capabilities and outcomes
- Target Operating Model understanding – you have worked within the BPO and/ or Contact Centre industries and understand where digital solutions can enhance and optimise overall Customer Operations
- Strong Technical Background: Experience in designing enterprise-level solutions, ideally in a fast-paced, customer-focused environment
- Operational solutions background: designing multi-faceted solutions, with a strong digital focus
- Sales & Delivery Collaboration: Proven ability to collaborate with both Sales teams and Delivery teams to create and execute successful solution strategies
- Flexibility and agility in your approach: open to working in a dynamic environment with multiple roles
Who are Ventrica?
Ventrica is a forward-thinking, fast-growth customer management business that partners with blue-chip brands to provide exceptional outsourced customer service.
We don’t just meet customer expectations—we exceed them. We’re a company fuelled by passion for technology and customer service, boldness in how we innovate, and trust in the relationships we build with clients and customers alike, with a reputation for delivering intelligent, customer-centric solutions. As we continue to grow, we are looking for passionate individuals who can help shape the future with bold ideas and a commitment to excellence. #J-18808-Ljbffr
Digital Solutions Consultant employer: Ventrica
Contact Detail:
Ventrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Solutions Consultant
✨Tip Number 1
Familiarise yourself with the Zendesk Suite and other digital solutions mentioned in the job description. Understanding these tools will not only help you during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Prepare to discuss your experience in consultative selling. Think of specific examples where you've successfully engaged clients and designed tailored solutions that added value, as this is a key aspect of the role.
✨Tip Number 3
Showcase your problem-solving skills by preparing case studies or scenarios where you've tackled complex challenges with innovative digital solutions. This will highlight your ability to meet business requirements effectively.
✨Tip Number 4
Network with professionals in the BPO and Contact Centre industries. Building relationships can provide insights into industry trends and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Digital Solutions Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in digital solutions and consultative selling. Use keywords from the job description to demonstrate that you meet the specific requirements of the Digital Solutions Consultant role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for designing digital solutions and how your experience aligns with Ventrica's goals. Mention specific projects or achievements that showcase your ability to enhance customer experiences through innovative solutions.
Showcase Technical Expertise: Emphasise your hands-on experience with digital technology solutions, particularly the Zendesk Suite. Provide examples of how you've successfully designed and implemented scalable solutions in previous roles.
Highlight Relationship-Building Skills: Demonstrate your ability to build relationships with stakeholders at all levels. Include examples of how you've engaged clients and collaborated with sales and delivery teams to create successful solution strategies.
How to prepare for a job interview at Ventrica
✨Understand the Role
Make sure you have a clear understanding of what a Digital Solutions Consultant does. Familiarise yourself with the key responsibilities mentioned in the job description, such as owning solution design and consultative selling. This will help you tailor your answers to demonstrate how your experience aligns with their needs.
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with digital solutions, particularly the Zendesk Suite. Highlight specific projects where you've designed scalable solutions that improved customer experiences. This will show that you have the technical know-how they are looking for.
✨Prepare for Discovery Workshops
Since you'll be supporting or facilitating discovery sessions, think of examples where you've successfully engaged clients to understand their challenges. Be ready to explain how you translated those challenges into effective digital solutions, showcasing your consultative selling skills.
✨Demonstrate Relationship-Building Skills
Ventrica values strong relationships with stakeholders. Prepare examples of how you've built trust with clients and colleagues at various levels, from operational teams to executives. This will illustrate your ability to position yourself as a trusted advisor, which is crucial for this role.
