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- Tasks: Support patients and healthcare professionals with information about Creon medication.
- Company: Ventrica is a passionate company focused on exceeding customer expectations through innovation.
- Benefits: Fixed-term contract until February 2026, with potential training for flu line support.
- Why this job: Make a real impact by helping patients access vital medication in a supportive environment.
- Qualifications: Customer service experience preferred; strong communication and empathy skills required.
- Other info: Office-based role in Southend-On-Sea, Monday to Friday, 40 hours per week.
The predicted salary is between 28800 - 43200 £ per year.
We are currently seeking a dedicated and empathetic Customer Support Advisor to join our team on a pharmaceutical campaign supporting patients prescribed Creon, a critical medication used to treat potentially life-threatening pancreatic diseases.
In this essential role, you will be the first point of contact for patients and healthcare professionals, delivering high-quality informational support and helping to ensure access to vital medication.
Please note, this role is a fixed term contract until February 2026.
Key Responsibilities:
- Provide clear, compassionate, and accurate information to patients regarding Creon.
- Assist patients in locating pharmacies or GP surgeries where Creon may be available.
- Offer guidance to healthcare professionals about expected wholesaler deliveries of Creon.
- Accurately relevant interactions and follow up on escalations / Pharmacovigilance related enquires in line with campaign standards and industry compliance procedures.
- Ensure sensitive information is handled in accordance with GDPR and company confidentiality policies. (If progressing to supporting the Flu line)
Additional Opportunities:
Successful candidates may also be selected for training and progression to support our flu line, which includes:
- Engaging with GP surgeries, Pharmacies, Wholesalers, and Buying Groups to sell flu vaccines.
- Handling account-related queries and offering support on current, upcoming, or historic flu products and services.
- Maintaining professional knowledge of seasonal flu campaigns and vaccine distribution procedures.
Key Skills & Experience:
- Previous experience in customer service, healthcare support, or a call centre environment is desirable.
- Excellent verbal and written communication skills.
- Ability to handle sensitive medical topics with empathy and professionalism.
- Comfortable working in a fast-paced and compliance-driven environment.
- Strong attention to detail and excellent problem-solving abilities.
- Familiarity with CRM systems or call logging tools is a plus.
Working Hours & Location:
- 08:00-17:00 Monday to Friday,
- 40 hours per week
- Office based, Southend-On-Sea
Who are Ventrica?
At Ventrica, we don’t just meet customer expectations—we exceed them. We’re a company fuelled by passion for technology and customer service, boldness in how we innovate, and trust in the relationships we build with clients and customers alike. As we continue to grow, we are looking for passionate individuals who can help shape the future of customer service with bold ideas and a commitment to excellence. #J-18808-Ljbffr
Customer Support Advisor - Southend-On-Sea employer: Ventrica
Contact Detail:
Ventrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor - Southend-On-Sea
✨Tip Number 1
Familiarise yourself with Creon and its uses. Understanding the medication and its importance will help you communicate effectively with patients and healthcare professionals, showcasing your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially in handling sensitive topics. Role-playing scenarios with friends or family can help you develop a compassionate and professional approach, which is crucial for this position.
✨Tip Number 3
Research Ventrica's values and customer service philosophy. Being able to align your personal values with the company's mission will demonstrate your genuine interest in joining their team.
✨Tip Number 4
Prepare questions to ask during the interview about the role and the company culture. This shows your enthusiasm and helps you assess if Ventrica is the right fit for you.
We think you need these skills to ace Customer Support Advisor - Southend-On-Sea
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Support Advisor position. Understand the key responsibilities and skills required, especially the importance of empathy and communication in a healthcare setting.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service or healthcare support. Emphasise any previous roles where you handled sensitive information or worked in a fast-paced environment, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the pharmaceutical industry. Mention specific examples of how you've provided excellent support in previous roles, particularly in challenging situations.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is essential for the role of a Customer Support Advisor.
How to prepare for a job interview at Ventrica
✨Show Empathy and Understanding
As a Customer Support Advisor, you'll be dealing with sensitive medical topics. Make sure to demonstrate your ability to empathise with patients and healthcare professionals during the interview. Share examples from your past experiences where you successfully handled difficult situations with compassion.
✨Familiarise Yourself with Creon
Before the interview, take some time to research Creon and its uses. Understanding the medication and its importance will not only show your commitment but also help you answer questions more effectively. This knowledge can set you apart from other candidates.
✨Highlight Your Communication Skills
Excellent verbal and written communication skills are crucial for this role. Be prepared to discuss how you've effectively communicated in previous roles, especially in customer service or healthcare settings. Consider providing specific examples of how you conveyed complex information clearly.
✨Demonstrate Problem-Solving Abilities
In a fast-paced environment, being able to think on your feet is essential. Prepare to discuss scenarios where you've had to solve problems quickly and efficiently. Highlight your attention to detail and how it has helped you in past roles, especially when handling sensitive information.
