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- Tasks: Support parents with expert advice and guidance on their parenting journey.
- Company: Tommee Tippee has been enhancing parenting experiences for over 60 years.
- Benefits: Enjoy a dynamic work environment with opportunities to make a real impact.
- Why this job: Join a passionate team dedicated to helping families and making parenthood easier.
- Qualifications: Experience in customer service, strong communication skills, and a compassionate approach required.
- Other info: This is a fixed-term contract until 31/12/2025, office-based in Southend-On-Sea.
The predicted salary is between 30000 - 42000 £ per year.
Do you have a passion for helping others? Join our mission to support customers on their parenting journey! We are looking for an experienced and empathetic Customer Service Advisor to join our dynamic team, providing expert advice and support on behalf of Tommee Tippee. If you\’re eager to help our customers navigate the ups and downs of parenthood with care and expertise, this role is perfect for you!
Please note, this role is a fixed term contract until 31/12/2025.
Who are Tommee Tippee?
For over 60 years, Tommee Tippee has been designing products that enhance parents\’ intuitive abilities and make the process of caring for their babies easier, simpler, and more enjoyable. Becoming a parent is a life-changing experience, and Tommee Tippee is committed to making that journey easier for parents everywhere. Join us and help support more parents as we work toward our vision of becoming the world’s number one parent-care company.
If you’re ready to be a part of something meaningful and passionate about helping families, we invite you to apply today!
What you will be responsible for:
- Being there for our customers, offering support and guidance when they need a helping hand during their parenting journey.
- Acting as a brand ambassador for Tommee Tippee, upholding their core values.
- Ensuring the customer is at the heart of every conversation, whether it\’s over the phone, social media, web chat, or email, leaving them with a positive impression of you, Tommee Tippee, and Ventrica.
- Providing sales through service, assisting customers with order processing and recommending the right products for their needs.
What you’ll bring to the table:
- Experience in customer service, ideally within a contact centre environment, with a focus on delivering exceptional customer experiences.
- A passion for working with a world-leading baby brand, and the desire to help set them apart from the competition.
- A genuine passion for delivering excellent customer service, ensuring a compassionate, empathetic approach with every interaction.
- The ability to deal with challenging situations and address sensitive topics with care and professionalism.
- Outstanding social service etiquette, with the ability to adapt your communication style to suit the needs of each customer.
- The ability to troubleshoot methodically and explain solutions in a clear, simple manner.
- Strong written and verbal communication skills, with the ability to determine the appropriate level of detail for customer queries.
- Confident IT skills to navigate customer service software and manage customer information accurately.
Working hours & Location:
- 40 hours per week on a 3 week rota
- Week 1: 08:00-18:00 Monday to Wednesday, 08:00-16:45 Thursday & 07:00-12:15 Saturday
- Week 2: 13:00-22:00 Monday, Tuesday, Wednesday & Friday 10:00-19:00 Thursday
- Week 3: 07:00-16:00 Monday to Friday
- This role is office based in Southend-On-Sea
Who are Ventrica?
At Ventrica, we don’t just meet customer expectations—we exceed them. We’re a company fuelled by passion for technology and customer service, boldness in how we innovate, and trust in the relationships we build with clients and customers alike. As we continue to grow, we are looking for passionate individuals who can help shape the future of customer service with bold ideas and a commitment to excellence. #J-18808-Ljbffr
Customer Service Parent Specialist - Office Based employer: Ventrica
Contact Detail:
Ventrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Parent Specialist - Office Based
✨Tip Number 1
Familiarise yourself with Tommee Tippee's products and values. Understanding their mission to support parents will help you connect better with customers and demonstrate your genuine passion for the brand during interviews.
✨Tip Number 2
Practice active listening skills. In customer service, it's crucial to understand customer needs fully. Role-play scenarios with friends or family to enhance your ability to empathise and respond effectively to various parenting concerns.
✨Tip Number 3
Showcase your problem-solving abilities. Prepare examples of how you've successfully handled challenging customer interactions in the past. This will highlight your capability to deal with sensitive topics and provide solutions with care.
✨Tip Number 4
Be ready to discuss your IT skills. Since the role involves navigating customer service software, be prepared to talk about your experience with technology and how you can efficiently manage customer information.
We think you need these skills to ace Customer Service Parent Specialist - Office Based
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements. Highlight your relevant experience in customer service, especially in a contact centre environment, to show you are a good fit.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise your passion for helping others and any specific achievements in customer service that demonstrate your ability to provide exceptional support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your empathy and understanding of parenting challenges. Mention why you want to work for Tommee Tippee and how your values align with theirs, making sure to express your enthusiasm for the role.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your communication style is clear and professional, reflecting the strong written skills required for the position.
How to prepare for a job interview at Ventrica
✨Show Your Passion for Parenting
Make sure to express your genuine passion for helping parents during their journey. Share any personal experiences or insights that demonstrate your understanding of the challenges they face, as this will resonate well with the interviewers.
✨Demonstrate Empathy and Communication Skills
Prepare examples of how you've handled sensitive customer interactions in the past. Highlight your ability to listen actively and respond with empathy, as these skills are crucial for a Customer Service Parent Specialist role.
✨Familiarise Yourself with Tommee Tippee Products
Research Tommee Tippee's product range and values before the interview. Being knowledgeable about their offerings will show your commitment to the brand and help you provide informed support to customers.
✨Practice Problem-Solving Scenarios
Anticipate potential customer queries or issues related to parenting products and practice your responses. This will demonstrate your troubleshooting skills and ability to provide clear, simple solutions during the interview.
