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For Companies At a Glance
- Tasks: Deliver exceptional customer service and resolve queries with empathy.
- Company: Join Ventrica, a leader in innovative customer service solutions.
- Benefits: Gain valuable experience in a supportive team environment.
- Why this job: Be part of a passionate team that values customer relationships and innovation.
- Qualifications: Strong written communication skills and a passion for helping others required.
- Other info: This is a 3-month temporary contract based in Southend-On-Sea.
The McCarthy Stone team is hiring for a Customer Service Advisor!
McCarthy Stone is a retirement property builder, focusing on providing support to homeowners and third parties through our services team. This position is not related to sales and does not involve any sales activities. It has a significant customer service component, emphasizing assisting and supporting clients.
Please note, this role is a 3-month temporary fixed-term contract.
What will I do in the role?
- Provide outstanding customer service via a variety of channels
- Respond to and resolve customer queries and/or complaints
- Act as a brand ambassador for your client
- Ensure the customer is at the heart of every conversation
- Be the first point of contact for all customer queries
What do I need?
- Outstanding written communication skills, with the ability to adapt your style for each customer
- A desire and genuine passion for delivering excellent customer service with an empathetic approach
- Experience in complaint handling
- Ability to work well within a team
- Confident IT skills
- Flexibility, professionalism, drive, and willingness to learn
Working Hours & Location:
- 40 hours per week
- Shifts of 09:00-18:00, Monday to Friday (with Monday off when a weekend day is worked), every other Saturday 08:00-17:00, and 1 in 3 Sundays 10:00-16:00
- This role is office-based in Southend-On-Sea
Who are Ventrica?
At Ventrica, we don’t just meet customer expectations—we exceed them. We’re a company fueled by passion for technology and customer service, boldness in innovation, and trust in the relationships we build with clients and customers. As we continue to grow, we are looking for passionate individuals to help shape the future of customer service with bold ideas and a commitment to excellence.
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Customer Service Advisor - Southend-On-Sea (FTC) employer: Ventrica
Contact Detail:
Ventrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Southend-On-Sea (FTC)
✨Tip Number 1
Familiarise yourself with McCarthy Stone's values and mission. Understanding their focus on customer service and support will help you align your responses during interviews, showcasing your passion for delivering excellent service.
✨Tip Number 2
Prepare to discuss specific examples of how you've handled customer complaints in the past. Highlighting your experience in complaint resolution will demonstrate your capability to manage challenging situations effectively.
✨Tip Number 3
Practice your communication skills by engaging in role-play scenarios with friends or family. This will help you articulate your thoughts clearly and adapt your style to different customer needs, which is crucial for this role.
✨Tip Number 4
Research common customer service challenges in the retirement property sector. Being knowledgeable about the industry will allow you to provide insightful answers during your interview and show that you're proactive about understanding the role.
We think you need these skills to ace Customer Service Advisor - Southend-On-Sea (FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, particularly any roles where you handled complaints or provided support. Use specific examples that demonstrate your outstanding written communication skills and empathetic approach.
Craft a Compelling Cover Letter: In your cover letter, express your genuine passion for delivering excellent customer service. Mention how your skills align with the role's requirements and provide examples of how you've successfully resolved customer queries in the past.
Showcase IT Proficiency: Since the role requires confident IT skills, mention any relevant software or systems you are familiar with. If you have experience using customer relationship management (CRM) tools, be sure to include that as well.
Prepare for Potential Questions: Think about common interview questions related to customer service, such as how you would handle a difficult customer or resolve a complaint. Prepare clear, concise answers that reflect your ability to put the customer at the heart of every conversation.
How to prepare for a job interview at Ventrica
✨Showcase Your Communication Skills
Since outstanding written communication is key for this role, be prepared to demonstrate your ability to adapt your style. You might be asked to respond to a mock customer query during the interview, so practice clear and concise responses.
✨Emphasise Your Customer Service Passion
Make sure to convey your genuine passion for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to assist a customer or resolve a complaint.
✨Prepare for Complaint Handling Scenarios
Given the emphasis on complaint handling in this role, think of a few challenging situations you've faced in previous jobs. Be ready to discuss how you resolved these issues while maintaining professionalism and empathy.
✨Demonstrate Teamwork and Flexibility
This position requires working well within a team, so be prepared to discuss your experiences collaborating with others. Highlight your flexibility and willingness to learn, as these traits are essential for adapting to the dynamic environment at Ventrica.
