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- Tasks: Support parents on their journey with expert advice and guidance.
- Company: Join Tommee Tippee, a leading baby brand with over 60 years of experience.
- Benefits: Fixed term contract, remote work after training, and a supportive team environment.
- Why this job: Make a real difference in the lives of families while developing your customer service skills.
- Qualifications: Experience in customer service and a passion for helping others.
- Other info: Dynamic role with opportunities for personal growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Do you have a passion for helping others? Join our mission to support customers on their parenting journey! We are looking for an experienced and empathetic Customer Service Advisor to join our dynamic team, providing expert advice and support on behalf of Tommee Tippee. If you’re eager to help our customers navigate the ups and downs of parenthood with care and expertise, this role is perfect for you! Please note, this role is a fixed term contract until 30/06/2026.
Who are Tommee Tippee? For over 60 years, Tommee Tippee has been designing products that enhance parents’ intuitive abilities and make the process of caring for their babies easier, simpler, and more enjoyable. Becoming a parent is a life‑changing experience, and Tommee Tippee is committed to making that journey easier for parents everywhere. Join us and help support more parents as we work toward our vision of becoming the world’s number one parent‑care company. If you’re ready to be a part of something meaningful and passionate about helping families, we invite you to apply today!
What you will be responsible for:
- Being there for our customers, offering support and guidance when they need a helping hand during their parenting journey.
- Acting as a brand ambassador for Tommee Tippee, upholding their core values.
- Ensuring the customer is at the heart of every conversation, whether it’s over the phone, social media, web chat, or email, leaving them with a positive impression of you, Tommee Tippee, and Ventrica.
- Providing sales through service, assisting customers with order processing and recommending the right products for their needs.
What you’ll bring to the table:
- Experience in customer service, ideally within a contact centre environment, with a focus on delivering exceptional customer experiences.
- A passion for working with a world‑leading baby brand, and the desire to help set them apart from the competition.
- A genuine passion for delivering excellent customer service, ensuring a compassionate, empathetic approach with every interaction.
- The ability to deal with challenging situations and address sensitive topics with care and professionalism.
- Outstanding social service etiquette, with the ability to adapt your communication style to suit the needs of each customer.
- The ability to troubleshoot methodically and explain solutions in a clear, simple manner.
- Strong written and verbal communication skills, with the ability to determine the appropriate level of detail for customer queries.
- Confident IT skills to navigate customer service software and manage customer information accurately.
Working Hours and Location:
- Full time – 40 hours per week
- Monday – 22:00‑06:30
- Tuesday – 22:00‑06:30
- Wednesday – 22:00‑06:30
- Thursday – Off
- Friday – 22:30‑07:00
- Saturday – Off
- Sunday – 22:00‑06:30
This role is office based at our Southend‑On‑Sea office during training. Training hours are 09:00‑18:00 Monday to Friday for 2 weeks. After training, the role will be remote, with some travel to the office when required.
Homeworking Eligibility:
Please refer to the following links to ensure your laptop/pc has the current supported systems:
- Windows: Must be a Windows 11 compatible machine, but must also be equipped with the following: Windows 11 23H2/24H2, 8th Generation (or later) Intel i‑Series processor or 3rd Gen (or later) AMD Ryzen processor, 8 GB RAM Minimum, 15 GB+ Free Storage Space. Please note: We do not allow Chromebooks or support Windows devices running in ‘S Mode’.
- Apple/macOS: Must be equipped with macOS 14 (Sonoma) or later, 8 GB RAM Minimum, 15 GB+ Free Storage Space.
Hardware & Software:
- Mobile Phone: You must have an Apple or Android smartphone equipped with either iOS 17.0 (or later) or Android 13.0 (or later). This is required as part of the multi‑factor authentication setup to safeguard your Ventrica account.
- Minimum Speed Requirements: Ping ms – Maximum 20 ms, Download Mbps – Minimum 20 MBps, Upload Mbps – Minimum 5 Mbps.
Who are Ventrica? At Ventrica, we don’t just meet customer expectations—we exceed them. We’re a company fuelled by passion for technology and customer service, boldness in how we innovate, and trust in the relationships we build with clients and customers alike. As we continue to grow, we are looking for passionate individuals who can help shape the future of customer service with bold ideas and a commitment to excellence.
Customer Service Advisor - Nights employer: Ventrica
Contact Detail:
Ventrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Nights
✨Tip Number 1
Get to know Tommee Tippee and their products inside out! When you understand their mission and values, you'll be able to connect with customers on a deeper level. This knowledge will help you stand out during interviews and show that you're genuinely passionate about helping parents.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers, make sure you can adapt your style to suit different situations. Role-play with friends or family to get comfortable handling various customer queries and challenges.
✨Tip Number 3
Show off your empathy! In customer service, it's crucial to demonstrate that you care. Share personal stories or experiences that highlight your ability to relate to others, especially in sensitive situations. This will help you resonate with the interviewers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Advisor - Nights
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping others shine through! Share specific examples of how you've supported customers in the past, especially in challenging situations. We want to see that you genuinely care about making a difference in parents' lives.
Tailor Your Application: Make sure to customise your application to reflect the values and mission of Tommee Tippee. Highlight your experience in customer service and how it aligns with our goal of supporting parents on their journey. This shows us that you understand what we're all about!
Be Clear and Concise: Keep your written application clear and to the point. Use simple language and avoid jargon, as we want to see your communication skills in action. Remember, clarity is key when dealing with customer queries, so show us you can explain things simply!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at Ventrica
✨Know the Brand Inside Out
Before your interview, take some time to research Tommee Tippee and their products. Understand their mission and values, especially how they support parents. This will help you demonstrate your passion for the brand and show that you're genuinely interested in helping customers on their parenting journey.
✨Showcase Your Empathy
As a Customer Service Advisor, empathy is key. Prepare examples from your past experiences where you've successfully handled sensitive situations or provided exceptional support. This will highlight your ability to connect with customers and address their needs with care.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This not only shows your communication skills but also reflects your commitment to understanding customer concerns, which is crucial for this role.
✨Demonstrate Problem-Solving Skills
Be ready to discuss how you approach troubleshooting and resolving customer issues. Think of specific scenarios where you’ve successfully navigated challenges. This will illustrate your methodical approach and ability to explain solutions clearly, which is essential for providing excellent service.
