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For Companies At a Glance
- Tasks: Be the go-to person for customer queries and provide expert product advice.
- Company: Join Ventrica, a passionate company dedicated to exceeding customer expectations in luxury cosmetics.
- Benefits: Enjoy remote work flexibility and a vibrant team culture.
- Why this job: Make meaningful connections while representing a glamorous brand that values inclusivity and elegance.
- Qualifications: Bring your passion for customer service and experience in beauty or retail.
- Other info: This is a fixed-term contract until 31/12/2025.
The predicted salary is between 28800 - 43200 £ per year.
Do you champion Luxury Cosmetics? Are you passionate about making sure that customers\’ needs are met with the utmost care and expertise? Then look no further! We have an exciting opportunity within our dynamic outsourced contact centre, where you’ll play a crucial role in maintaining the highest standards of customer service and experience.
The client you will represent is renowned for its luxurious, high-quality makeup and skincare products that embody sophistication, elegance, and inclusivity. Their dedication to offering beauty products suitable for every skin tone and type, paired with their commitment to exceptional customer service, ensures every interaction reflects their glamorous brand.
Please note, this role is a fixed term contract until 31/12/2025.
What You’ll be doing:
- Building Trust by being the first point of contact for all customer queries and providing expert product advice that inspires confidence.
- Proactively managing escalations, handling returns/exchanges, and providing accurate information on order statuses and logistics, ensuring customers always feel heard and valued.
- Acting as a bold brand ambassador, upholding the luxury and high standards of the brand while delivering exceptional customer service across multiple platforms: telephone, social media, web chat, and email.
- Passionately ensuring that every customer interaction places them at the heart of the conversation, leaving them with a memorable and positive experience.
What You’ll bring:
- A passionate desire to deliver outstanding customer service, with a genuine passion for creating meaningful, empathetic connections with customers.
- Boldness in your approach to handling diverse customer queries, with the confidence to step up when challenges arise and provide solutions that elevate the customer experience.
- Outstanding social service etiquette, with the ability to adapt your style for each unique customer while maintaining professionalism and trust.
- Strong written and verbal communication skills, enabling you to convey clarity, confidence, and a sense of trust to our valued customers.
- Experience in a customer-facing environment, especially within the beauty, cosmetics, or retail industries, where you can showcase your passion for the industry.
- Boldness in managing objections and a proactive attitude toward resolving customer concerns in a way that strengthens their loyalty to the brand.
- Flexibility, professionalism, and a commitment to continuous learning and improvement.
Working Hours and Location:
- Full time – 40 hours per week
- Shifts are on a rota basis between the core hours 9:00am-10:00pm Monday to Friday and between the core hours 10:00am-7:00pm on weekends
- This role is remote, but you must be based in the UK whilst working
Homeworking Eligibility:
Please refer to the following links to ensure your laptop/pc has the current supported systems:
Windows 11 – Windows 11 Home and Pro – Microsoft Lifecycle | Microsoft Learn
macOS – Apple macOS | endoflife.date
Windows
MUST be a Windows 11 compatible machines, but MUST also be equipped with the following:
Windows 11 23H2/24H2
8th Generation (or later) Intel i-Series processor or 3rd Gen (or later) AMD Ryzen processor
8GB RAM Minimum
15GB+ Free Storage Space
Apple/macOS
MUST be equipped with the following:
macOS 14 (Sonoma) or later
8GB RAM Minimum
15GB+ Free Storage Space
Please note: We do not allow Chromebooks or support Windows devices running in ‘S Mode’.
Hardware & Software: Mobile Phone
You MUST have an Apple or Android smartphone equipped with either iOS 17.0 (or later) or Android 13.0 (or later). This is required as part of the multi-factor authentication setup to safeguard your Ventrica account.
Minimum Speed Requirements:
Ping ms Maximum 20ms
DOWNLOAD Mbps Minimum 20 MBps
UPLOAD Mbps Minimum 5Mbps
Who are Ventrica?
At Ventrica, we don’t just meet customer expectations—we exceed them. We’re a company fuelled by passion for technology and customer service, boldness in how we innovate, and trust in the relationships we build with clients and customers alike. As we continue to grow, we are looking for passionate individuals who can help shape the future of customer service with bold ideas and a commitment to excellence. #J-18808-Ljbffr
Customer Service Advisor - Luxury Cosmetics employer: Ventrica
Contact Detail:
Ventrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Luxury Cosmetics
✨Tip Number 1
Familiarise yourself with the luxury cosmetics brand you'll be representing. Understand their product range, values, and customer service philosophy. This knowledge will help you engage confidently with customers and demonstrate your passion for the brand.
✨Tip Number 2
Practice your communication skills, especially in handling diverse customer queries. Role-play scenarios where you manage objections or resolve complaints, as this will prepare you to handle real-life situations effectively and maintain professionalism.
✨Tip Number 3
Showcase your adaptability by being ready to switch between different communication platforms like social media, web chat, and email. Familiarise yourself with the etiquette and best practices for each platform to ensure a seamless customer experience.
✨Tip Number 4
Emphasise your commitment to continuous learning. Stay updated on the latest trends in the beauty and cosmetics industry, as well as customer service techniques. This will not only enhance your knowledge but also show your dedication to providing exceptional service.
We think you need these skills to ace Customer Service Advisor - Luxury Cosmetics
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to research the luxury cosmetics brand you will represent. Familiarise yourself with their products, values, and customer service philosophy to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service, particularly within the beauty or cosmetics industry. Showcase specific examples where you provided exceptional service or resolved customer issues effectively.
Showcase Communication Skills: Since strong written and verbal communication skills are crucial for this role, ensure your application reflects clarity and professionalism. Use concise language and a friendly tone to demonstrate your ability to connect with customers.
Express Your Passion: Make sure to convey your genuine passion for customer service and the beauty industry in your application. Share personal anecdotes or experiences that illustrate your commitment to creating memorable customer interactions.
How to prepare for a job interview at Ventrica
✨Show Your Passion for Luxury Cosmetics
Make sure to express your genuine enthusiasm for luxury cosmetics during the interview. Share personal experiences with the products and how they resonate with you, as this will demonstrate your alignment with the brand's values.
✨Demonstrate Exceptional Customer Service Skills
Prepare examples from your past experiences where you provided outstanding customer service. Highlight situations where you went above and beyond to meet customer needs, showcasing your ability to create memorable interactions.
✨Be Bold and Confident
The role requires a bold approach to handling diverse customer queries. Practice articulating your thoughts clearly and confidently, especially when discussing how you would manage escalations or objections from customers.
✨Adaptability is Key
Showcase your ability to adapt your communication style to different customers. Prepare to discuss how you would tailor your approach based on the customer's personality and needs, ensuring a professional yet personable interaction.
