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For Companies At a Glance
- Tasks: Connect customers with insurance brokers and provide exceptional service.
- Company: Join Ventrica, a passionate team exceeding customer expectations.
- Benefits: Remote work, competitive salary, and opportunities for growth.
- Why this job: Make a real difference in customer experiences while working from home.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Dynamic environment with a focus on innovation and excellence.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Do you an expert in Insurance? Are you passionate about delivering outstanding customer service and ensuring that each customer’s needs are met with expertise and care? If you’re ready to make a difference, then look no further! We have an exciting opportunity within our dynamic outsourced contact centre, where you’ll play a vital role in maintaining the highest standards of customer service and experience.
BIBA is the UK\’s leading general insurance intermediary organisation, connecting customers to trusted insurance brokers. With hundreds of thousands of inquiries each year, BIBA is committed to providing outstanding service that mirrors the quality of its products. As a Customer Service Advisor, you’ll play a crucial role in upholding these high standards while representing BIBA’s exceptional brand.
Please note, this role is a fixed term contract until 31/12/2025.
What you will be responsible for
- Answering calls and asking relevant questions to connect customers with the appropriate insurance brokers.
- Selling the value and benefits of the BIBA portfolio to both new and existing customers, ensuring they understand their options.
- Displaying excellent customer service and negotiation skills to maximize the potential of each call and build trust with customers.
- Embracing the challenge of handling customer queries and objections, maintaining a solution-focused and empathetic approach.
- Accurately logging all call outcomes, ensuring precise and timely data entry.
What you’ll bring to the table
- A genuine passion for delivering exceptional customer service with an empathetic, customer-first approach.
- Boldness in your ability to handle a variety of customer inquiries, confidently resolving challenges and finding the best solutions.
- Strong written and verbal communication skills, enabling you to build trust and communicate effectively with customers.
- Experience working in a customer-facing environment, particularly within the insurance or customer service industry.
- Confidence with IT systems and the ability to navigate customer service software.
- Flexibility, professionalism, and the drive to learn and grow in a dynamic environment.
- A self-motivated mindset, capable of managing objections and turning difficult situations into positive outcomes.
Working Hours and Location
- Full time – 40 hours per week
- 09:00-17:30 Monday to Friday
- This role is remote, but you must be based in the UK whilst working
Homeworking Eligibility
Please refer to the following guidance to ensure your laptop/pc has the current supported systems:
- Windows 11 — Windows 11 Home and Pro
- macOS — macOS 14 (Sonoma) or later
- Hardware requirements: 8GB RAM minimum, 15GB+ free storage space
- Mobile phone requirement: Apple or Android smartphone with iOS 17.0+ or Android 13.0+
Note: Windows devices must be compatible with Windows 11 24H2, and Chromebooks and Windows in S mode are not supported.
Minimum Speed Requirements
Ping: maximum 20ms; DOWNLOAD: minimum 20 Mbps; UPLOAD: minimum 5 Mbps
Who are Ventrica?
At Ventrica, we don’t just meet customer expectations—we exceed them. We’re a company fuelled by passion for technology and customer service, boldness in how we innovate, and trust in the relationships we build with clients and customers alike. As we continue to grow, we are looking for passionate individuals who can help shape the future of customer service with bold ideas and a commitment to excellence.
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Customer Service Advisor - Insurance employer: Ventrica
Contact Detail:
Ventrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Insurance
✨Tip Number 1
Get to know the company inside out! Research BIBA and its values, so you can show off your knowledge during interviews. This will help us see that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Customer Service Advisor. This will help you feel more confident and prepared to handle any tricky situations that come your way.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and maybe even a referral, which can really boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re serious about joining our awesome team at Ventrica.
We think you need these skills to ace Customer Service Advisor - Insurance
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering exceptional customer service shine through. We want to see how you genuinely care about helping customers and meeting their needs.
Highlight Relevant Experience: Make sure to mention any previous experience in customer service or the insurance industry. We love seeing how your background aligns with what we do at BIBA, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets your message across without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with BIBA!
How to prepare for a job interview at Ventrica
✨Know Your Insurance Stuff
Make sure you brush up on your insurance knowledge before the interview. Understand the basics of different types of insurance and be ready to discuss how they benefit customers. This will show that you're not just passionate about customer service, but also knowledgeable about the industry.
✨Practice Empathy in Your Responses
Since this role requires a customer-first approach, think about how you can demonstrate empathy during the interview. Prepare examples from your past experiences where you successfully handled customer queries or objections with care and understanding. This will highlight your ability to connect with customers.
✨Show Off Your Communication Skills
Strong communication is key for a Customer Service Advisor. During the interview, focus on articulating your thoughts clearly and confidently. You might even want to practice answering common interview questions out loud to ensure you come across as approachable and professional.
✨Be Ready for Role-Play Scenarios
Expect some role-play scenarios during the interview where you’ll need to handle customer inquiries. Think about how you would approach these situations and be prepared to showcase your problem-solving skills. This will give you a chance to shine and demonstrate your ability to think on your feet.
