At a Glance
- Tasks: Be the first point of contact for customers, resolving queries and complaints with passion.
- Company: Join a global restaurant brand known for exceptional customer service and innovation.
- Benefits: Flexible remote work, competitive pay, and a chance to grow your skills.
- Other info: 6-week fixed term contract with opportunities for future growth.
- Why this job: Make a real impact by delivering top-tier customer service in a dynamic environment.
- Qualifications: Passion for customer service and strong communication skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
Do you have a passion for exceptional customer service? Are you ready to make a difference by resolving customer queries and complaints in a way that reflects the values of Trust, Passion, and Boldness? Then we have an exciting opportunity for you to join our dynamic team! We are looking for Customer Service Advisors to support our global restaurant client. In this role, you will have the chance to be the first point of contact for customers, helping to ensure that every interaction leaves a lasting positive impression. If you thrive in a fast-paced environment, enjoy tackling challenges head‑on, and are dedicated to delivering top‑tier customer service, this is the role for you. Please note, this role is a 6 week fixed term contract.
What you will be responsible for:
- Acting as a bold brand ambassador for your client, representing their values and delivering an exceptional experience with every interaction.
- Responding to and resolving customer queries and complaints across multiple channels, including telephone, live chat, email, and social media.
- Ensuring that the customer is at the heart of every conversation, creating meaningful connections and offering solutions that reflect the high standards of the brand.
- Managing a high volume of customer contacts while maintaining an empathetic and professional approach.
- Meeting and exceeding KPIs for the number of contacts handled daily, ensuring both quality and efficiency in customer service delivery.
What you’ll bring to the table:
- A genuine passion for delivering excellent customer service, with a focus on empathy, understanding, and problem‑solving.
- Previous experience in a customer‑facing environment, ideally within the restaurant or hospitality industry, though experience within a large chain organisation is not essential.
- Outstanding written and verbal communication skills, with the ability to adapt your approach to suit each customer’s needs.
- Resilience and the ability to handle and resolve customer complaints in a calm, effective manner, turning challenges into opportunities for improvement.
- A team‑oriented mindset, with the ability to collaborate and contribute to a positive working environment.
- Confident IT skills, with the ability to use various systems and platforms to support customer interactions.
- Boldness in taking the initiative to improve the customer journey and provide solutions that enhance the customer experience.
- A flexible, professional approach, with a drive to learn and improve, ensuring continuous growth and success in the role.
Working Hours and Location:
- 40 hours per week
- Shifts on a 2 week rotation, working 09:00-18:00 with 2 days off per week, inclusive of weekend working
- Remote, but you must be based in the UK at all times whilst working
Homeworking Eligibility:
Please refer to the following links to ensure your laptop/pc has the current supported systems:
- Windows 11 - Windows 11 Home and Pro - Microsoft Lifecycle | Microsoft Learn
- macOS - Apple macOS | endoflife.date
Windows MUST be a Windows 11 compatible machine, but MUST also be equipped with the following:
- Windows 11 24H2 or later
- 8th Generation (or later) Intel i-Series processor or 3rd Gen (or later) AMD Ryzen processor
- 16GB RAM
- Minimum 15GB+ Free Storage Space
Please note: We do not allow Chromebooks or support Windows devices running in ‘S Mode’.
Apple/macOS MUST be equipped with the following:
- macOS 14 (Sonoma) or later
- 16GB RAM
- Minimum 15GB+ Free Storage Space
Hardware & Software:
Mobile Phone
You MUST have an Apple or Android smartphone equipped with either iOS 17.0 (or later) or Android 13.0 (or later). This is required as part of the multi‑factor authentication setup to safeguard your Ventrica account.
Minimum Speed Requirements:
- Ping ms Maximum 20ms
- DOWNLOAD Mbps Minimum 20 MBps
- UPLOAD Mbps Minimum 5Mbps
Please be advised we do not support any connection based on mobile networks.
Who are Ventrica?
At Ventrica, we don’t just meet customer expectations—we exceed them. We’re a company fuelled by passion for technology and customer service, boldness in how we innovate, and trust in the relationships we build with clients and customers alike. As we continue to grow, we are looking for passionate individuals who can help shape the future of customer service with bold ideas and a commitment to excellence.
Customer Service Advisor - Global Restaurant Brand employer: Ventrica
Ventrica is an excellent employer, offering a vibrant work culture that prioritises innovation and customer satisfaction. Located in Southend-on-Sea, employees benefit from a supportive environment that fosters personal and professional growth, alongside opportunities to engage with a passionate team dedicated to making a positive impact in the lives of families through the Tommee Tippee brand.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Global Restaurant Brand
✨Tip Number 1
Get to know the company inside out! Research Ventrica and their values—Trust, Passion, and Boldness. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers across various channels, try role-playing different scenarios with friends or family. This will boost your confidence and help you handle queries like a pro.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a challenging situation into a positive outcome. This will demonstrate your resilience and ability to handle complaints effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and ready to take the first step towards joining our dynamic team.
We think you need these skills to ace Customer Service Advisor - Global Restaurant Brand
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for customer service shine through in your application. We want to see how you embody the values of Trust, Passion, and Boldness in your experiences.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience, especially if you've worked in customer-facing roles before. We love seeing how your background aligns with our needs!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication skills come across well in your written words.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with us.
How to prepare for a job interview at Ventrica
✨Know the Brand Inside Out
Before your interview, take some time to research the global restaurant brand you'll be representing. Understand their values of Trust, Passion, and Boldness, and think about how you can embody these in your responses. This will show your genuine interest and help you stand out as a fitting candidate.
✨Prepare for Customer Scenarios
Since this role involves resolving customer queries and complaints, prepare for situational questions. Think of examples from your past experiences where you successfully handled difficult customers or turned a negative situation into a positive one. This will demonstrate your problem-solving skills and resilience.
✨Showcase Your Communication Skills
Outstanding communication is key in this role. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to refine your verbal skills. Remember, adapting your communication style to suit different customers is crucial, so be ready to showcase that flexibility.
✨Emphasise Teamwork and Initiative
This position requires a team-oriented mindset, so be prepared to discuss how you've collaborated with others in previous roles. Additionally, think of instances where you took the initiative to improve processes or enhance customer experiences. Highlighting these qualities will align perfectly with the company's values.
