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For Companies At a Glance
- Tasks: Deliver exceptional customer service for luxury cosmetics and build trust with clients.
- Company: Join Ventrica, a passionate team dedicated to exceeding customer expectations.
- Benefits: Full-time hours, dynamic work environment, and opportunities for growth.
- Why this job: Be a brand ambassador for high-quality beauty products and create memorable customer experiences.
- Qualifications: Experience in customer service, especially in beauty or retail, with strong communication skills.
- Other info: Fixed term contract until 31/12/2025, based in Southend-On-Sea.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Do you champion Luxury Cosmetics? Are you passionate about making sure that customers\\\’ needs are met with the utmost care and expertise? Then look no further! We have an exciting opportunity within our dynamic outsourced contact centre, where you’ll play a crucial role in maintaining the highest standards of customer service and experience. The client you will represent is renowned for its luxurious, high-quality makeup and skincare products that embody sophistication, elegance, and inclusivity. Their dedication to offering beauty products suitable for every skin tone and type, paired with their commitment to exceptional customer service, ensures every interaction reflects their glamorous brand. This role is a fixed term contract until 31/12/2025.
What You’ll be doing
- Building Trust by being the first point of contact for all customer queries and providing expert product advice that inspires confidence.
- Proactively managing escalations, handling returns/exchanges, and providing accurate information on order statuses and logistics, ensuring customers always feel heard and valued.
- Acting as a bold brand ambassador, upholding the luxury and high standards of the brand while delivering exceptional customer service across multiple platforms: telephone, social media, web chat, and email.
- Passionately ensuring that every customer interaction places them at the heart of the conversation, leaving them with a memorable and positive experience.
What You’ll bring
- A passionate desire to deliver outstanding customer service, with a genuine passion for creating meaningful, empathetic connections with customers.
- Boldness in your approach to handling diverse customer queries, with the confidence to step up when challenges arise and provide solutions that elevate the customer experience.
- Outstanding social service etiquette, with the ability to adapt your style for each unique customer while maintaining professionalism and trust.
- Strong written and verbal communication skills, enabling you to convey clarity, confidence, and a sense of trust to our valued customers.
- Experience in a customer-facing environment, especially within the beauty, cosmetics, or retail industries, where you can showcase your passion for the industry.
- Boldness in managing objections and a proactive attitude toward resolving customer concerns in a way that strengthens their loyalty to the brand.
- Flexibility, professionalism, and a commitment to continuous learning and improvement.
Working Hours and Location
- Full time – 40 hours per week
- Shifts are on a rota basis between the core hours 9:00am-10:00pm Monday to Friday and between the core hours 10:00am-7:00pm on weekends
- This role is based in our office in Southend-On-Sea
Who are Ventrica?
At Ventrica, we don’t just meet customer expectations—we exceed them. We’re a company fuelled by passion for technology and customer service, boldness in how we innovate, and trust in the relationships we build with clients and customers alike. As we continue to grow, we are looking for passionate individuals who can help shape the future of customer service with bold ideas and a commitment to excellence.
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Customer Advisor Luxury Cosmetics - Office employer: Ventrica
Contact Detail:
Ventrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor Luxury Cosmetics - Office
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with their products and values. This way, when you chat with potential employers, you can show off your passion for luxury cosmetics and how you can embody their brand ethos.
✨Tip Number 2
Practice your communication skills! Whether it’s over the phone or through social media, being able to convey clarity and confidence is key. Try role-playing with a friend to nail down your approach to handling customer queries.
✨Tip Number 3
Show your boldness! Don’t shy away from discussing how you’ve tackled challenges in previous roles. Employers love to hear about your proactive attitude and how you’ve turned customer concerns into loyalty.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who can help us exceed customer expectations in the luxury cosmetics space.
We think you need these skills to ace Customer Advisor Luxury Cosmetics - Office
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for luxury cosmetics shine through! Share your experiences and how they connect with the role. We want to see that you genuinely care about delivering outstanding customer service.
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your relevant skills and experiences that align with the role of a Customer Advisor in luxury cosmetics. This helps us see why you're the perfect fit!
Be Clear and Confident: Use clear and confident language in your written application. We appreciate strong communication skills, so make sure your message is easy to understand and conveys your enthusiasm for the position.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Ventrica
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with the luxury cosmetics brand you'll be representing. Research their product lines, key ingredients, and unique selling points. This knowledge will help you answer questions confidently and show your passion for the industry.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for customers. Think of specific situations where you handled difficult queries or provided exceptional service. This will demonstrate your ability to build trust and create memorable customer interactions.
✨Practice Your Communication Style
Since this role requires outstanding verbal and written communication skills, practice articulating your thoughts clearly and professionally. You might even want to role-play common customer scenarios with a friend to refine your approach and ensure you can adapt your style to different customers.
✨Embrace Boldness and Empathy
During the interview, convey your boldness in handling challenges and your genuine desire to connect with customers. Share how you would approach escalations or objections, highlighting your proactive attitude and commitment to resolving issues while maintaining a positive experience for the customer.
