BPO Pricing Analyst

Ventrica is a customer experience business delivering outsourced customer service and customer management solutions for leading brands. We combine people, technology and insight to create outstanding customer experiences while delivering measurable commercial value for our clients.We are looking for a pricing analyst to join our Commercial team to play a key role in developing accurate, competitive and commercially sustainable pricing for new business opportunities, client proposals and contract changes.What you will do;As a pricing analyst, you will support the development of pricing models and commercial proposals across Ventrica's client and pipeline portfolio.Working closely with Commercial, Finance, Operations, Workforce Management and other stakeholders, you will translate operational requirements into clear, robust pricing models that balance client expectations with Ventrica's commercial objectives.This is a highly analytical role that will suit someone who enjoys working with numbers, understanding business drivers and turning complex information into clear commercial recommendations.

Key Responsibilities

Commercial Pricing

Develop and maintain pricing models for new business opportunities, RFQs, proposals and client requirements.

• Analyse operational, financial and commercial data to establish appropriate pricing assumptions.
• Work with Commercial, Operations and Workforce Management to understand resource requirements, volumes, productivity, staffing and service requirements.
• Partner with Finance to ensure pricing models reflect accurate cost assumptions, margins and financial targets.
• Prepare pricing scenarios, sensitivity analysis and commercial options to support decision-making.
• Review and challenge assumptions to ensure pricing is accurate, competitive and commercially viable.
• Support the preparation of client proposals, RFQ/RFP/RFI responses and presentations.
• Maintain pricing models, templates, assumptions and supporting documentation.
• Assist with pricing reviews for existing clients, including contract changes, scope variations and commercial negotiations.
• Monitor pricing performance against actual operational and financial results and identify areas for improvement.
• Provide clear analysis and commentary for senior stakeholders.
• Ensure pricing outputs are accurate, consistent and delivered within agreed deadlines.
• Contribute to continuous improvement of Ventrica's pricing processes, tools and methodologies.

Commercial Reporting

• Own regular pipeline reporting and analysis
• Work closely with the commercial team to ensure pipeline information is accurate
• Assess the potential financial impact of pipeline movements and incorporate relevant information into forecasts.

What you will bring

We're looking for someone who is commercially minded, analytical and comfortable working with large amounts of data.You will ideally have:

• Experience in a pricing, commercial, financial analysis, bid or business analysis role.
• Strong Excel skills and confidence working with complex spreadsheets and financial models.
• Excellent numerical and analytical skills, with strong attention to detail.
• The ability to understand cost structures, margins and commercial drivers.
• Experience analysing data and translating it into meaningful commercial insight.
• Strong communication skills, with the ability to explain financial and pricing information to non-financial stakeholders.
• The ability to manage multiple priorities and work effectively to deadlines.
• A structured and methodical approach to problem solving.
• Confidence challenging assumptions and asking the right commercial questions.
• A collaborative approach and the ability to build strong relationships across different teams.
• Experience within BPO, customer experience, contact centre, outsourcing, managed services or a similar people-intensive service environment. Key Skills Commercial & Analytical
• Pricing and commercial modelling
• Cost and margin analysis
• Financial modelling
• Scenario and sensitivity analysis
• Data interpretation and insight
• Commercial decision support.

Technical

• Advanced Microsoft Excel
• Experience with financial, pricing or BI systems
• Strong data manipulation and reporting skills.

Personal

Highly organised and detail-focused

• Commercially curious
• Confident communicator
• Collaborative and proactive
• Comfortable working in a fast-paced environment
• Able to challenge constructively and influence stakeholders.

What You'll Get From Us

At Ventrica, you'll have the opportunity to work in a fast-moving commercial environment where your analysis directly contributes to winning and retaining client business.You'll work alongside experienced commercial, finance and operational teams and have the opportunity to develop your understanding of pricing, commercial strategy and the wider customer experience industry.

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