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For Companies At a Glance
- Tasks: Design and maintain cloud-based contact centre solutions using Amazon Connect.
- Company: Join Ventrica, a fast-growing customer management business with a passion for innovation.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Make a real impact by shaping the future of customer service technology.
- Qualifications: Experience with Amazon Connect and AWS services; strong problem-solving skills.
- Other info: Collaborative culture focused on exceeding customer expectations and building trust.
The predicted salary is between 36000 - 60000 £ per year.
As an AWS Connect Engineer you will play a key role within Ventrica as we continue to grow and expand our professional and technical services. You will contribute to a culture of collaboration, innovation, passion, and excellence within your team and across the business. We’re looking for someone with deep experience in AWS Connect to design, implement, and maintain our cloud-based contact centre solutions using Amazon Connect across our client base.
What will I do
- Solution Driven: Taking a bold approach to Build, Configure and Maintain complex contact centre solutions leveraging Amazon Connect and AWS Services.
- Collaborate with stakeholders: Understand business needs and implement solutions within Amazon Connect.
- Define technical project requirements: Collaborate with team members and stakeholders across the business.
- Preparation and Administering: Prepare, update, and manage technical and business documentation.
- Building Relationships: Establish and maintain professional trusting relationships with clients, while effectively managing technical project materials.
What will I bring
- Proven experience of Amazon Connect (Flows, Routing Profiles, Queues, Contact Profiles etc).
- Strong knowledge in AWS Services such as Lambda, S3, Lex and Cloudwatch.
- Identify and resolve problems related to Connect functionality and third-party integrations.
- Demonstrate a methodical approach to problem-solving and troubleshooting, with the ability to identify, analyse, and resolve technical issues efficiently and effectively.
- Ability to understand business processes and assist in translating business requirements into application functionality.
- Must be able to effectively communicate with non-technical collaborators.
- Strong personal workload management and organisational skills.
- Excellent communication skills, both verbally and in writing.
- Must be able to explain technical concepts to non-technical individuals.
Desirable
- Contact Centre Experience.
- AWS Certified Cloud Practitioner or Amazon Connect Communications Specialist certification.
- Proficiency in at least one programming language (Python, JavaScript, or Java preferred).
- Previous experience with Zendesk.
Who are Ventrica?
Ventrica is a forward-thinking, fast-growth customer management business that partners with blue-chip brands to provide exceptional outsourced customer service. We don’t just meet customer expectations—we exceed them. We’re a company fuelled by passion for technology and customer service, boldness in how we innovate, and trust in the relationships we build with clients and customers alike, with a reputation for delivering intelligent, customer-centric solutions. As we continue to grow, we are looking for passionate individuals who can help shape the future with bold ideas and a commitment to excellence.
AWS Connect Engineer employer: Ventrica
Contact Detail:
Ventrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AWS Connect Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at Ventrica on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the AWS Connect Engineer role. Personal connections can make a huge difference!
✨Tip Number 2
Show off your skills in action! If you’ve worked on AWS Connect projects, consider creating a portfolio or a case study that highlights your problem-solving abilities and technical expertise. This will give you an edge during interviews.
✨Tip Number 3
Prepare for the interview by brushing up on common AWS Connect scenarios. Think about how you would approach specific challenges and be ready to discuss your thought process. We want to see your methodical problem-solving skills in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Ventrica team!
We think you need these skills to ace AWS Connect Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the AWS Connect Engineer role. Highlight your experience with Amazon Connect and AWS services, and don’t forget to showcase any relevant projects or achievements that demonstrate your skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background aligns with Ventrica’s mission. Be sure to mention your problem-solving skills and ability to communicate technical concepts clearly.
Showcase Your Collaboration Skills: Since collaboration is key in this role, make sure to include examples of how you’ve worked with stakeholders in the past. Whether it’s through team projects or client interactions, we want to see how you build relationships and understand business needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Ventrica
✨Know Your AWS Connect Inside Out
Make sure you brush up on your knowledge of AWS Connect, especially the key components like Flows, Routing Profiles, and Queues. Be ready to discuss how you've used these features in past projects and how they can be applied to Ventrica's needs.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues related to Amazon Connect or third-party integrations. Highlight your methodical approach to troubleshooting and how you effectively resolved those challenges.
✨Communicate Like a Pro
Since you'll need to explain technical concepts to non-technical stakeholders, practice simplifying complex ideas. Use relatable analogies or examples to demonstrate your ability to bridge the gap between tech and business.
✨Build Rapport with Your Interviewers
Ventrica values relationships, so make an effort to connect with your interviewers. Ask insightful questions about their experiences and the company culture, showing that you're genuinely interested in being part of their team.
