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For Companies At a Glance
- Tasks: Help clients solve technical issues and enhance their experience with our platform.
- Company: Join Ventrata, a leading SaaS platform revolutionising the travel industry.
- Benefits: Work remotely, enjoy competitive pay, and receive support for your setup.
- Why this job: Be part of a passionate team shaping the future of travel and technology.
- Qualifications: Fluent in English and Italian, with strong problem-solving and communication skills.
- Other info: Enjoy team retreats, a fast-paced environment, and opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
Imagine standing at the top of the Empire State Building, taking in the breathtaking view. From the online booking to the seamless entry, every part of your ticketing experience was designed and supported by Ventrata. An industry-leading SaaS platform that helps attractions, tours, and activities to create memorable experiences. Backed by a passionate team, headquartered in London and with offices in Brno, Lisbon, and remote teams worldwide, we’re expanding rapidly across multiple markets and verticals. Our mission is to help businesses of all sizes scale and grow while preserving their unique identity and spirit.
Be a part of something extraordinary, where your ideas and contributions truly matter. Let’s shape the future of travel together.
Job Summary
Ventrata is looking for a B2B Technical Support Specialist to help our clients with their issues. If you love problem-solving and are an excellent communicator, this is the role for you.
Responsibilities and Duties
- Actively improve the customer experience;
- Work with clients and their employees to identify problems and advise on the solution;
- Recreate, troubleshoot and independently investigate reported issues;
- Collaborate with development teams, identify errors and report bugs via internal helpdesk;
- Master the support channels: Ventrata Chat, Slack and Helpdesk;
- Help with client onboarding and uploading data to our systems;
- Support internal teams with tasks beyond the job description.
You are looking for a huge challenge; you are interested in technology, you are curious about systems, software and hardware, and you are a fast learner; you are an open-minded person always looking for feedback and ways to improve; you take pleasure and pride in your work; you want to grow with the company; you have excellent communication and interpersonal skills; B2 English & Italian mandatory; analytical mind and problem-solving attitude; ability to effectively describe and document issues; attention to detail; ability to work independently and as a part of a team.
Work from anywhere – remotely or from our offices in Brno and Lisbon. Higher compensation rates for collaboration during national holidays. Lunch breaks, extra hours, or performance-based contributions can be reflected in your compensation – we appreciate going the extra mile. Need gear? We’ll contribute to your remote setup or help you get the hardware you need for your work. Enjoy a fast-paced start-up environment with lots of autonomy and space for creativity. Join our occasional team retreats and workations – we’ve gathered in Spain, South Africa, Italy, Portugal, and France in the past. Prefer something casual? There’s always a spontaneous beer or a sports activity happening. We’re a group of motivated, curious, and international collaborators who enjoy what we do.
Did we catch your eye or maybe also your heart and do you want to become part of the Ventrata family? Send us your CV in English and join us!
About Ventrata
Ventrata is an enterprise ticketing platform designed for high-volume attractions, museums, observatory towers, sightseeing tours, and activity operators. Our all-in-one solution powers online, in-person, and third-party sales, and provides robust functionality for resource management, hardware integrations, and 24/7 live support. Leading brands across diverse verticals trust Ventrata's solutions, and our focus on building long-term connections is key to mutual success. Since 2016, we have worked with many City Sightseeing operations and have teamed up with notable companies like Big Bus Tours and Historic Tours of America. Our recent partnerships, including those with English Heritage, Paradoxon, the Empire State Building, Thames Clippers, and many others established over the past two years, show strong potential to evolve into enduring, long-term relationships. These examples represent just a few of our many collaborations driving the innovation behind the 21 million tickets we sold in 2023 — a 60% increase from the previous year.
What truly sets us apart is our independence — we’ve been profitable since 2018, with no reliance on venture capital. This financial stability allows us to innovate and grow on our own terms. We value collaboration and freedom ensuring that every team member has the space to take ownership, be heard, and drive real impact.
Technical Support Specialist for B2B with Italian employer: Ventrata
Contact Detail:
Ventrata Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist for B2B with Italian
✨Tip Number 1
Network like a pro! Reach out to current employees at Ventrata on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Technical Support Specialist role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by practising common technical support scenarios. Think about how you would troubleshoot issues and communicate solutions effectively. We want to see your problem-solving skills in action, so be ready to showcase them!
✨Tip Number 3
Show off your passion for technology! During your interview, share examples of how you've engaged with tech in the past. Whether it's a personal project or a work experience, let us know how curious and proactive you are about learning new systems.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Ventrata family. Let’s shape the future of travel together!
We think you need these skills to ace Technical Support Specialist for B2B with Italian
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Support Specialist role. Highlight your problem-solving abilities and any relevant tech experience to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about joining Ventrata. Share your passion for technology and how you can contribute to improving customer experiences – we love hearing your story!
Show Off Your Communication Skills: Since this role involves a lot of client interaction, make sure your application showcases your excellent communication skills. Whether it’s through clear writing or examples of past interactions, let us see your talent shine!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Ventrata
✨Know Your Tech Inside Out
As a Technical Support Specialist, you'll need to demonstrate your understanding of software and hardware systems. Brush up on common issues that clients might face and be ready to discuss how you would troubleshoot them. Familiarise yourself with Ventrata's platform and think about how you can improve the customer experience.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice explaining technical concepts in simple terms. Prepare examples of how you've effectively communicated with clients or team members in the past. This will show that you can bridge the gap between technical jargon and user-friendly language.
✨Be Ready for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview where you'll need to demonstrate your analytical skills. Think through how you would approach troubleshooting a reported issue, and be prepared to walk the interviewer through your thought process step-by-step.
✨Emphasise Your Team Spirit
Ventrata values collaboration, so highlight your ability to work well in a team. Share experiences where you've successfully collaborated with others to solve problems or improve processes. This will show that you're not just a lone wolf but someone who thrives in a team environment.
