At a Glance
- Tasks: Help clients solve tech issues and improve their experience with our systems.
- Company: Join Ventrata, a dynamic B2B tech company with a collaborative spirit.
- Benefits: Remote work, competitive pay, 24 days vacation, and support for your setup.
- Other info: Enjoy team retreats, casual hangouts, and a vibrant international culture.
- Why this job: Be part of a fast-paced start-up and make a real impact on client satisfaction.
- Qualifications: Curiosity about tech, strong communication skills, and a problem-solving mindset.
The predicted salary is between 30000 - 40000 £ per year.
Ventrata is looking for a B2B Technical Support Specialist to help our clients with their issues. If you love problem-solving and are an excellent communicator, this is the role for you.
Responsibilities and Duties
- Actively improve the customer experience;
- Work with clients and their employees to identify problems and advise on the solution;
- Recreate, troubleshoot and independently investigate reported issues;
- Collaborate with development teams, identify errors and report bugs via internal helpdesk;
- Master the support channels: Ventrata Chat, Slack and Helpdesk;
- Help with client onboarding and uploading data to our systems;
- Supporting internal teams with tasks beyond the job description.
Qualifications
- You are looking for a huge challenge;
- You are interested in technology, curious about systems, software, and hardware, and you are a fast learner;
- You are an open-minded person always looking for feedback and ways to improve;
- You take pleasure and pride in your work;
- You want to grow with the company;
- You have excellent communication and interpersonal skills;
- B2 English mandatory;
- C1 Portuguese or Spanish mandatory; Italian is a huge plus;
- Analytical mind and problem-solving attitude;
- Ability to effectively describe and document issues;
- Attention to detail;
- Ability to work independently and as part of a team;
- Based in Europe.
Benefits
- You can work remotely or use our offices in Brno or Lisbon;
- Higher compensation rates for collaboration during national holidays;
- Lunch breaks, extra hours, or performance-based contributions can be reflected in your compensation;
- 24 days of paid vacation;
- Need gear? We'll contribute to your remote setup or help you get the hardware you need for your work;
- Enjoy a fast-paced start-up environment with lots of autonomy and space for creativity;
- Join occasional team retreats and workations;
- We’re a group of motivated, curious, and international collaborators who enjoy what we do.
Apply by sending your CV in English.
Technical Support employer: Ventrata Ltd
Ventrata is an exceptional employer that fosters a dynamic and inclusive work culture, perfect for those seeking a challenging role in Technical Support. With the flexibility to work remotely or from our vibrant offices in Brno or Lisbon, employees enjoy generous benefits such as 24 days of paid vacation, higher compensation for holiday work, and opportunities for personal growth through team retreats and creative autonomy. Join a motivated and international team where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, or join online forums. You never know who might have a lead on your dream job!
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about troubleshooting, try to recreate common tech issues and think through how you'd resolve them. It’ll help you shine in interviews.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when explaining your thought process. Remember, it’s not just about solving problems but also about how you convey solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Technical Support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Technical Support. Highlight your problem-solving skills and any relevant tech experience. We want to see how you can improve customer experiences!
Show Off Your Communication Skills:Since this role requires excellent communication, don’t shy away from showcasing your interpersonal skills in your application. Use clear and concise language to demonstrate your ability to explain complex issues simply.
Be Detail-Oriented:Attention to detail is key in technical support. When describing your past experiences, focus on how you’ve effectively documented issues or improved processes. We love candidates who take pride in their work!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at Ventrata Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to software, systems, and hardware. Ventrata is looking for someone who can troubleshoot effectively, so be prepared to discuss your experience with similar technologies and how you've solved problems in the past.
✨Show Off Your Communication Skills
Since this role involves a lot of client interaction, practice explaining complex technical issues in simple terms. Think about examples where you've successfully communicated with clients or team members to resolve issues, and be ready to share those stories.
✨Demonstrate Your Problem-Solving Mindset
Prepare to showcase your analytical skills by thinking through potential scenarios you might face in the role. Consider how you would approach troubleshooting a reported issue and be ready to walk the interviewer through your thought process.
✨Emphasise Your Team Spirit
Ventrata values collaboration, so highlight your ability to work both independently and as part of a team. Share examples of how you've contributed to team projects or supported colleagues in the past, and express your enthusiasm for working in a dynamic environment.
