At a Glance
- Tasks: Help clients solve tech issues and improve their experience with our systems.
- Company: Join Ventrata, a dynamic tech company with a collaborative spirit.
- Benefits: Remote work, competitive pay, 24 days vacation, and support for your setup.
- Other info: Enjoy team retreats, casual hangouts, and a vibrant international culture.
- Why this job: Be part of a fast-paced start-up and make a real impact on client success.
- Qualifications: Curiosity about tech, strong communication skills, and a problem-solving mindset.
The predicted salary is between 30000 - 40000 £ per year.
Ventrata is looking for a B2B Technical Support Specialist to help our clients with their issues. If you love problem-solving and are an excellent communicator, this is the role for you.
Responsibilities and Duties
- Actively improve the customer experience;
- Work with clients and their employees to identify problems and advise on the solution;
- Recreate, troubleshoot and independently investigate reported issues;
- Collaborate with development teams, identify errors and report bugs via internal helpdesk;
- Master the support channels: Ventrata Chat, Slack and Helpdesk;
- Help with client onboarding and uploading data to our systems;
- Supporting internal teams with tasks beyond the job description.
Qualifications
- You are looking for a huge challenge;
- You are interested in technology, curious about systems, software, and hardware, and you are a fast learner;
- You are an open-minded person always looking for feedback and ways to improve;
- You take pleasure and pride in your work;
- You want to grow with the company;
- You have excellent communication and interpersonal skills;
- B2 English mandatory;
- C1 Portuguese or Spanish mandatory;
- Italian is a huge plus;
- Analytical mind and problem-solving attitude;
- Ability to effectively describe and document issues;
- Attention to detail;
- Ability to work independently and as part of a team;
- Based in Europe.
Benefits
- You can work remotely or use our offices in Brno or Lisbon;
- Higher compensation rates for collaboration during national holidays;
- Lunch breaks, extra hours, or performance-based contributions can be reflected in your compensation – we appreciate going the extra mile;
- 24 days of paid vacation;
- Need gear? We'll contribute to your remote setup or help you get the hardware you need for your work;
- Enjoy a fast-paced start-up environment with lots of autonomy and space for creativity;
- Join occasional team retreats and workations – we've gathered in Spain, South Africa, Italy, Portugal, and France in the past;
- Prefer something casual? There’s always a spontaneous beer or a sports activity happening;
- We’re a group of motivated, curious, and international collaborators who enjoy what we do.
Apply by sending your CV in English.
Technical Support in London employer: Ventrata Ltd
Ventrata is an exceptional employer that fosters a dynamic and inclusive work culture, offering the flexibility to work remotely or from our vibrant offices in Brno or Lisbon. With a strong emphasis on employee growth, we provide opportunities for professional development, competitive compensation, and unique team-building experiences across Europe, ensuring that every team member feels valued and empowered to thrive in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about troubleshooting, try to recreate common technical issues and think through how you'd resolve them. This will help you shine during interviews.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when explaining your thought process. Remember, it's not just about solving problems but also about how you convey solutions to clients.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Technical Support in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Technical Support. Highlight your problem-solving skills and any relevant tech experience. We want to see how you can improve customer experiences!
Show Off Your Communication Skills:Since this role requires excellent communication, don’t shy away from showcasing your interpersonal skills in your application. Use clear and concise language to demonstrate your ability to explain complex issues simply.
Be Specific About Your Experience:When detailing your past roles, focus on specific examples where you’ve successfully troubleshot issues or collaborated with teams. We love seeing how you’ve made a difference in previous positions!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at Ventrata Ltd
✨Know Your Tech
Brush up on your technical knowledge related to software, systems, and hardware. Be ready to discuss how you've solved tech issues in the past, as this will show your problem-solving skills and curiosity about technology.
✨Master Communication
Since excellent communication is key for this role, practice explaining complex technical concepts in simple terms. You might even want to role-play with a friend to get comfortable with articulating your thoughts clearly.
✨Show Your Analytical Side
Prepare examples of how you've approached troubleshooting in previous roles. Think about specific instances where you identified problems, documented them, and worked towards solutions. This will highlight your analytical mind and attention to detail.
✨Embrace Feedback
Demonstrate your open-mindedness by discussing how you've received and acted on feedback in the past. Companies love candidates who are eager to learn and grow, so share any experiences that showcase your willingness to improve.
