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For Companies At a Glance
- Tasks: Manage key accounts, ensuring client satisfaction and driving growth through strategic engagement.
- Company: Vention is a dynamic tech company helping startups and enterprises achieve their goals with innovative solutions.
- Benefits: Enjoy a hybrid working model, 26 days holiday, gym allowance, and personalised career development.
- Why this job: Join a collaborative culture focused on growth, innovation, and making an impact in various tech domains.
- Qualifications: 5+ years in account management with strong relationship-building skills; experience in IT or software development preferred.
- Other info: Opportunity to work with diverse teams and access corporate training for skill enhancement.
The predicted salary is between 43200 - 72000 £ per year.
Ensuring client needs are met and trust is established and grown.
Demonstrated experience in growing a portfolio through upselling and cross-selling, including identifying opportunities.
Developing account-specific strategies and growth plans, integrating data and market insights, and identifying strategic expansions.
Proactive management of potential account risks and formulation and execution of mitigation strategies.
Creating and executing structured client engagement plans or Quarterly/Annual Reviews to further drive client satisfaction.
Collaborate with cross-functional teams, including sales, delivery, and marketing, to align client goals with company capabilities.
Monitor and report on account performance, client satisfaction, and other KPIs, providing strategic insights to leadership.
Ensure client retention through regular engagement, identifying and mitigating risks before they impact the partnership.
Drive continuous improvement initiatives within the account management team to optimize processes and client outcomes.
Stay up to date with industry trends and market developments to anticipate client needs and adapt services accordingly.
Qualifications
- Experience managing a portfolio of over $11m across 10-15 accounts.
- 5+ years of experience in account management, client services, or customer success at IT Service and Custom Software Development companies.
- Proven experience in developing and maintaining strong relationships with senior stakeholders within key accounts, ensuring long-term partnerships.
- Experience in setting a high bar in service and experience for clients.
- Strong relationship-building and communication skills, with a track record of managing key accounts.
- Demonstrated success in growing client relationships and driving revenue through upselling and cross-selling.
- Ability to work effectively in a fast-paced environment and manage multiple priorities.
- Experience in the software development or IT consulting industry is highly desirable.
- Strong negotiation and interpersonal skills.
- Strong analytical skills with the ability to leverage data to drive decisions.
- Full understanding and knowledge of software development processes and lifecycles.
Nice to have:
- Bachelor's degree in business, marketing, or a related field; an advanced degree is a plus.
- Technical experience in building or managing software development.
- Experience in verticalization of certain industries.
About us
At Vention, we assemble senior-level, dedicated teams of developers to help fast-growing startups and innovative enterprises drive impact and achieve their goals. We’ve delivered solutions across multiple domains, including fintech, proptech, adtech, healthtech, e-commerce, and more.
Our culture is rooted in the belief that ongoing growth benefits employees and the company alike. Because of that, we offer:
- Personalized career development: An individualized approach to career development, tailoring growth plans to every role.
- Cross-departmental collaboration: Work with diverse teams for a holistic understanding of the tech industry.
- Access to corporate soft skills development & training: Attend engaging webinars and courses to nurture your skills.
And that’s not all! We also offer:
- Hybrid working model, requiring you to be in the office for two days a week.
- 26 days holiday + extra during Christmas and New Year.
- Gym allowance up to £100/month.
- Statutory parental leave.
Contact Detail:
Vention Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager London
✨Tip Number 1
Network actively within the IT service and software development sectors. Attend industry events, webinars, and meetups to connect with professionals who can provide insights or referrals for the Key Account Manager role.
✨Tip Number 2
Familiarise yourself with the latest trends in account management and client engagement strategies. This knowledge will help you demonstrate your proactive approach during interviews and discussions with our team.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully upsold or cross-sold in previous roles. Highlighting measurable outcomes will showcase your ability to drive revenue and client satisfaction.
✨Tip Number 4
Research Vention's projects and clients to understand our business model and values. Tailoring your conversation to align with our goals will show your genuine interest in the role and the company.
We think you need these skills to ace Key Account Manager London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly in IT services and software development. Emphasise your success in upselling and cross-selling, as well as your ability to manage a portfolio of significant value.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific strategies you have used in the past to grow client relationships and how you can apply those at Vention.
Highlight Key Achievements: In your application, include quantifiable achievements that demonstrate your ability to drive revenue and client satisfaction. Use metrics to illustrate your success in managing key accounts and improving client engagement.
Showcase Industry Knowledge: Demonstrate your understanding of current industry trends and how they relate to the role. Mention any relevant experiences or insights that could help Vention anticipate client needs and adapt services accordingly.
How to prepare for a job interview at Vention
✨Know Your Numbers
As a Key Account Manager, you'll need to demonstrate your ability to manage significant portfolios. Be prepared to discuss specific figures from your past experiences, such as revenue growth percentages and the number of accounts you've successfully managed.
✨Showcase Relationship-Building Skills
Highlight your experience in developing strong relationships with senior stakeholders. Prepare examples of how you've built trust and maintained long-term partnerships, as this is crucial for the role.
✨Demonstrate Strategic Thinking
Be ready to discuss how you've developed account-specific strategies in the past. Share insights on how you integrated data and market trends to identify opportunities for upselling and cross-selling.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding potential account risks. Think of examples where you've successfully mitigated risks and improved client satisfaction through proactive management.
