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- Tasks: Manage key accounts, ensuring client satisfaction and driving growth through strategic planning.
- Company: Vention helps startups and enterprises achieve their goals with dedicated development teams.
- Benefits: Enjoy a hybrid working model, 26 days holiday, gym allowance, and personalised career development.
- Why this job: Join a culture of growth and collaboration, making a real impact in the tech industry.
- Qualifications: 5+ years in account management with strong relationship-building skills; IT experience preferred.
- Other info: Work with diverse teams and access training to enhance your skills.
The predicted salary is between 43200 - 72000 £ per year.
Ensuring client needs are met and trust is established and grown.
Demonstrated experience in growing a portfolio through upselling and cross-selling, including identifying opportunities.
Developing account-specific strategies and growth plans, integrating data and market insights, and identifying strategic expansions.
Proactive management of potential account risks and formulation and execution of mitigation strategies.
Creating and executing structured client engagement plans or Quarterly/Annual Reviews to further drive client satisfaction.
Collaborate with cross-functional teams, including sales, delivery, and marketing, to align client goals with company capabilities.
Monitor and report on account performance, client satisfaction, and other KPIs, providing strategic insights to leadership.
Ensure client retention through regular engagement, identifying and mitigating risks before they impact the partnership.
Drive continuous improvement initiatives within the account management team to optimize processes and client outcomes.
Stay up to date with industry trends and market developments to anticipate client needs and adapt services accordingly.
Qualifications
- Experience managing a portfolio of over $11m across 10-15 accounts.
- 5+ years of experience in account management, client services, or customer success at IT Service and Custom Software Development companies.
- Proven experience in developing and maintaining strong relationships with senior stakeholders within key accounts, ensuring long-term partnerships.
- Experience in setting a high bar in service and experience for clients.
- Strong relationship-building and communication skills, with a track record of managing key accounts.
- Demonstrated success in growing client relationships and driving revenue through upselling and cross-selling.
- Ability to work effectively in a fast-paced environment and manage multiple priorities.
- Experience in the software development or IT consulting industry is highly desirable.
- Strong negotiation and interpersonal skills.
- Strong analytical skills with the ability to leverage data to drive decisions.
- Full understanding and knowledge of software development processes and lifecycles.
Nice to have:
- Bachelor's degree in business, marketing, or a related field; an advanced degree is a plus.
- Technical experience in building or managing software development.
- Experience in verticalization of certain industries.
About us
At Vention, we assemble senior-level, dedicated teams of developers to help fast-growing startups and innovative enterprises drive impact and achieve their goals. We’ve delivered solutions across multiple domains, including fintech, proptech, adtech, healthtech, e-commerce, and more.
Our culture is rooted in the belief that ongoing growth benefits employees and the company alike. Because of that, we offer:
- Personalized career development: An individualized approach to career development, tailoring growth plans to every role.
- Cross-departmental collaboration: Work with diverse teams for a holistic understanding of the tech industry.
- Access to corporate soft skills development & training: Attend engaging webinars and courses to nurture your skills.
And that’s not all! We also offer:
- Hybrid working model, requiring you to be in the office for two days a week.
- 26 days holiday + extra during Christmas and New Year.
- Gym allowance up to £100/month.
- Statutory parental leave.
Key Account Manager London employer: Vention
Contact Detail:
Vention Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager London
✨Tip Number 1
Network actively within the IT service and software development sectors. Attend industry events, webinars, and meetups to connect with professionals who can provide insights or referrals for the Key Account Manager role.
✨Tip Number 2
Familiarise yourself with Vention's services and recent projects. Understanding our approach and success stories will help you tailor your conversations and demonstrate how you can contribute to our goals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed key accounts in the past. Highlight your experience in upselling and cross-selling, as well as any strategies you've implemented to enhance client satisfaction.
✨Tip Number 4
Stay updated on industry trends and market developments relevant to our clients. This knowledge will not only help you in interviews but also show your proactive approach to anticipating client needs.
We think you need these skills to ace Key Account Manager London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly with portfolios over $11m. Emphasise your success in upselling and cross-selling, as well as your ability to build strong relationships with senior stakeholders.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your understanding of the role and how your skills align with the company's needs. Mention specific examples of how you've developed account-specific strategies and driven client satisfaction in previous roles.
Showcase Analytical Skills: Highlight your analytical skills by providing examples of how you've used data to drive decisions in account management. This could include monitoring KPIs or adapting services based on market insights.
Research Vention: Familiarise yourself with Vention's culture and values. Understanding their approach to career development and cross-departmental collaboration will help you convey why you're a good fit for their team.
How to prepare for a job interview at Vention
✨Know Your Numbers
Be prepared to discuss your experience managing a portfolio of over $11m. Highlight specific examples of how you've successfully upsold and cross-sold to grow accounts, as this will demonstrate your ability to drive revenue.
✨Showcase Relationship-Building Skills
Prepare to share stories that illustrate your strong relationship-building skills with senior stakeholders. Discuss how you've maintained long-term partnerships and the strategies you used to ensure client satisfaction.
✨Demonstrate Analytical Thinking
Be ready to talk about how you've leveraged data to make informed decisions in your previous roles. Provide examples of how you've monitored account performance and used insights to improve client outcomes.
✨Understand the Company Culture
Research Vention's culture and values, especially their focus on ongoing growth and collaboration. Be prepared to discuss how you can contribute to their team dynamics and align with their approach to career development.
