At a Glance
- Tasks: Build strong customer relationships and deliver exceptional service.
- Company: Venta, a supportive company with a positive culture.
- Benefits: 33 days holiday, free lunch, perks, and employee recognition.
- Other info: Enjoy a pleasant rural location with onsite parking.
- Why this job: Join a dynamic team and grow your skills in customer care.
- Qualifications: Friendly attitude and commitment to our core values.
The predicted salary is between 22000 - 26000 £ per year.
As a Customer Service Executive at Venta, you have the opportunity to forge long-lasting relationships with customers and have the autonomy to do what you need to do to deliver results. You will have the benefit of our supportive team around you and our positive company culture to help you succeed. This role also comes with the opportunity for progression and training, as we are continually looking to upskill and develop our staff.
About the Role
- Answering incoming calls promptly and in a friendly manner
- Responding to customer emails/enquiries within 1 hour
- Creating customer cases and following them through
- Looking after all customers assigned to the Customer Care Team, including before and after the point of order
- Processing customer orders and ensuring customers are kept up to date on order/delivery updates in a timely manner
Benefits
- 33 days holiday (including bank holidays)
- Daily free lunch and refreshments
- Real, freshly ground coffee!
- Access to Lifeworks perks and discount scheme
- Employee recognition and rewards
- Pleasant, rural location with onsite parking
- Additional holiday after 2 years of service
- Nest pension scheme
Requirements
We are ultimately looking for someone we can count on to embody our core values of Keep it Real, Make it Happen, Own It and Bring the Zing. This role is perfect for someone who is:
Customer Care Executive in Hampshire employer: Venta Global
At Venta, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters personal and professional growth. Our Customer Care Executives enjoy a supportive team environment, extensive training opportunities, and generous benefits such as 33 days of holiday and daily free lunches, all set in a pleasant rural location that enhances work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Executive in Hampshire
✨Tip Number 1
Get to know the company culture before your interview. Check out Venta's social media and website to see how they interact with customers and what values they promote. This will help you align your answers with their core values during the interview.
✨Tip Number 2
Practice your phone skills! Since you'll be answering calls as a Customer Care Executive, try role-playing with a friend or family member. This will help you sound friendly and professional when it counts.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're genuinely interested in the role and the company. Ask about training opportunities or how they support staff development – it’s a great way to show you’re keen on progression!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Care Executive in Hampshire
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style into your writing. Remember, we value authenticity and want to know how you embody our core values.
Tailor Your Application:Make sure to tailor your application specifically for the Customer Care Executive role. Highlight your relevant experience and skills that align with the job description. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at Venta Global
✨Know the Company Culture
Before your interview, take some time to research Venta's company culture. Understand their core values like 'Keep it Real' and 'Bring the Zing'. This will help you align your answers with what they value and show that you're a great fit for their team.
✨Showcase Your Communication Skills
As a Customer Care Executive, communication is key. During the interview, practice clear and friendly communication. Use examples from your past experiences where you successfully handled customer inquiries or resolved issues to demonstrate your skills.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Think of scenarios where you had to process orders or manage customer expectations. Prepare concise responses that highlight your problem-solving abilities and customer-centric approach.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities and progression paths within the company. This shows your interest in growth and commitment to developing your skills as part of their supportive team.
