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- Tasks: Provide expert technical support for life-saving systems and troubleshoot issues.
- Company: Join Vent Engineering, a leader in smoke control with over 35 years of experience.
- Benefits: Enjoy competitive salary, training opportunities, and free on-site parking.
- Why this job: Make a real impact by solving problems that protect lives in high-profile projects.
- Qualifications: Experience in technical support and electrical competence required; NVQ Level 3 preferred.
- Other info: Be part of a supportive team where your ideas and expertise truly matter.
The predicted salary is between 28000 - 42000 £ per year.
Location: Poole, Dorset
Salary: Depending on experience
Job type: Full Time, Permanent
Reports To: Controls Manager
Ex-electrician? Time to hang up the tools and give your knees a break. Help the people who install and maintain systems that save lives.
This Role Is For You If:
- You’re an electrically qualified professional ready to move beyond site work.
- You’ve supported systems in the field and now want to use your brain more than your knees.
- You take pride in solving problems fast, and explaining technical stuff clearly to non-technical people.
- You like knowing your work matters - especially when it’s about life safety.
What You’ll Do:
Technical Support:- Be the go-to expert for technical queries - phone, email, remote login and CRM.
- Troubleshoot hardware, controls, and systems - especially in smoke ventilation, BMS or fire safety installs.
- Translate complex issues into clear, practical guidance for installers and end-users.
- Support field engineers when they need backup, guidance, or verification.
- Spot recurring issues and flag them for engineering or product review.
- Your insight will directly influence product design and future features.
- Build internal knowledge bases and contribute to training and tools.
- Keep meticulous records of issues, fixes, and escalations.
What You Bring:
Essential:- Proven experience in technical support, helpdesk or remote engineer roles.
- Strong IT, systems, and fault-finding knowledge (hardware/software).
- Confident communicator - calm under pressure, clear under stress.
- Familiarity with ticketing systems, remote access tools, and CRMs.
- Electrically competent - able to read wiring schematics and system layouts.
- NVQ Level 3 in Electrical Installation (or equivalent).
- 18th Edition Wiring Regulations.
- Experience with smoke control, HVAC, fire safety systems, or BMS.
- Background in install, commissioning, or service.
- Knowledge of PAT, RAMS, and compliance requirements.
Why Work With Us?
We’re Vent Engineering, UK leaders in smoke control. Established over 35 years ago, we’ve protected lives in thousands of buildings across the UK. Landmark projects? We delivered the smoke ventilation systems for Castlepoint Shopping Centre and BH2 Bournemouth locally, two of the region’s most high-profile developments.
You’ll join a tight-knit, expert-led team where your input matters, your ideas are valued, and your experience shapes better outcomes. No fluff. Just life-saving systems that work.
What’s In It For You:
- Competitive salary based on experience 35k
- Training & upskilling opportunities
- Free on-site parking, tools, and resources
- Supportive, expert-led technical environment
You’ve spent years building your electrical expertise, now use it to influence, improve, and protect. Apply now and shape systems that save lives.
Please Note: Candidates must have the legal right to live and work in the UK.
Please click the APPLY button to send your CV and Cover Letter for this role.
Technical Support Specialist (Electrical Bias) in Poole, Dorset employer: Vent
Contact Detail:
Vent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist (Electrical Bias) in Poole, Dorset
✨Tip Number 1
Familiarise yourself with the specific systems and technologies mentioned in the job description, such as smoke ventilation and BMS. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare to discuss your previous experiences in technical support roles, especially any instances where you successfully solved complex problems. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Tip Number 3
Practice explaining technical concepts in simple terms, as this is a key part of the role. You might want to role-play with a friend or family member who isn't familiar with electrical systems to refine your communication skills.
✨Tip Number 4
Research Vent Engineering and their projects, particularly those related to life safety systems. Being able to reference their work and values during your conversation will show that you're proactive and genuinely interested in joining their team.
We think you need these skills to ace Technical Support Specialist (Electrical Bias) in Poole, Dorset
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in technical support and electrical systems. Emphasise your problem-solving skills and any specific knowledge related to smoke control, HVAC, or fire safety systems.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about the role and how your background makes you a perfect fit. Mention your ability to communicate complex technical issues clearly and your experience in supporting field engineers.
Showcase Relevant Qualifications: If you have qualifications like NVQ Level 3 in Electrical Installation or the 18th Edition Wiring Regulations, make sure to highlight these in both your CV and cover letter. This will demonstrate your technical competence.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Technical Support Specialist.
How to prepare for a job interview at Vent
✨Showcase Your Technical Knowledge
Be prepared to discuss your experience with electrical systems, troubleshooting, and technical support. Highlight specific examples where you've solved complex issues, especially in smoke ventilation or fire safety systems.
✨Communicate Clearly
Since the role involves explaining technical concepts to non-technical people, practice simplifying complex information. Use clear, concise language and avoid jargon to demonstrate your ability to communicate effectively under pressure.
✨Demonstrate Problem-Solving Skills
Prepare to share instances where you've identified recurring issues and how you contributed to their resolution. This shows your proactive approach and ability to influence product design and improvements.
✨Familiarise Yourself with Tools
Make sure you understand the ticketing systems, remote access tools, and CRMs mentioned in the job description. Being knowledgeable about these tools will show that you're ready to hit the ground running.
