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- Tasks: Provide expert technical support for life-saving systems in smoke ventilation and fire safety.
- Company: Join Vent Engineering, a UK leader in smoke control with over 35 years of experience.
- Benefits: Enjoy competitive salary, training opportunities, free parking, and a supportive team environment.
- Why this job: Make a real impact by solving problems and improving life safety systems that protect lives.
- Qualifications: Experience in technical support, strong IT skills, and electrical competence are essential.
- Other info: Candidates must have the legal right to live and work in the UK.
The predicted salary is between 28000 - 42000 £ per year.
Location: Poole, Dorset
Salary: Depending on experience
Job type: Full Time, Permanent
Reports To: Controls Manager
Ex-electrician? Time to hang up the tools and give your knees a break. Help the people who install and maintain systems that save lives.
This Role Is For You If:
- You're an electrically qualified professional ready to move beyond site work.
- You've supported systems in the field and now want to use your brain more than your knees.
- You take pride in solving problems fast, and explaining technical stuff clearly to non-technical people.
- You like knowing your work matters - especially when it's about life safety.
What You'll Do:
- Technical Support: Be the go-to expert for technical queries - phone, email, remote login and CRM.
- Troubleshoot hardware, controls, and systems - especially in smoke ventilation, BMS or fire safety installs.
- Translate complex issues into clear, practical guidance for installers and end-users.
- Support field engineers when they need backup, guidance, or verification.
Continuous Improvement:
- Spot recurring issues and flag them for engineering or product review. Your insight will directly influence product design and future features.
- Build internal knowledge bases and contribute to training and tools.
- Keep meticulous records of issues, fixes, and escalations.
What You Bring:
Essential:
- Proven experience in technical support, helpdesk or remote engineer roles.
- Strong IT, systems, and fault-finding knowledge (hardware/software).
- Confident communicator - calm under pressure, clear under stress.
- Familiarity with ticketing systems, remote access tools, and CRMs.
- Electrically competent - able to read wiring schematics and system layouts.
Preferred:
- NVQ Level 3 in Electrical Installation (or equivalent).
- 18th Edition Wiring Regulations.
- Experience with smoke control, HVAC, fire safety systems, or BMS.
- Background in install, commissioning, or service.
- Knowledge of PAT, RAMS, and compliance requirements.
Why Work With Us?
We're Vent Engineering, UK leaders in smoke control. Established over 35 years ago, we've protected lives in thousands of buildings across the UK. Landmark projects? We delivered the smoke ventilation systems for Castlepoint Shopping Centre and BH2 Bournemouth locally - two of the region's most high-profile developments.
You'll join a tight-knit, expert-led team where your input matters, your ideas are valued, and your experience shapes better outcomes. No fluff. Just life-saving systems that work.
What's In It For You:
- Competitive salary based on experience 35k
- Training & upskilling opportunities
- Free on-site parking, tools, and resources
- Supportive, expert-led technical environment
You've spent years building your electrical expertise, now use it to influence, improve, and protect. Apply now and shape systems that save lives.
Please Note: Candidates must have the legal right to live and work in the UK.
Candidates with the experience and relevant job titles of: Service Desk Engineer, Infrastructure Engineer, ICT Systems Engineer, IT Technician, Technical Support, Multi-skilled Electrical Technician, Electrical Fitter, Electrical Engineer, Electrical Technician may also be considered for this role.
Technical Support Specialist (Electrical Bias) employer: Vent
Contact Detail:
Vent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist (Electrical Bias)
✨Tip Number 1
Familiarise yourself with the specific systems and technologies mentioned in the job description, such as smoke ventilation and BMS. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare to discuss your previous experiences in technical support or similar roles. Think of specific examples where you successfully solved problems or provided exceptional support, as this will showcase your skills effectively.
✨Tip Number 3
Practice explaining complex technical concepts in simple terms. Since the role involves communicating with non-technical people, being able to convey information clearly will be a key asset during your interview.
✨Tip Number 4
Research Vent Engineering and their projects, especially those related to life safety systems. Understanding the company's mission and values will allow you to align your answers with what they are looking for in a candidate.
We think you need these skills to ace Technical Support Specialist (Electrical Bias)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in technical support and electrical systems. Emphasise your problem-solving skills and any specific projects that relate to smoke ventilation or fire safety.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about the role and how your background as an electrically qualified professional makes you a great fit. Mention your ability to communicate complex technical issues clearly to non-technical audiences.
Showcase Relevant Skills: Clearly list your skills related to IT systems, fault-finding, and any experience with ticketing systems or remote access tools. Highlight your familiarity with wiring schematics and compliance requirements, as these are crucial for the role.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Technical Support Specialist.
How to prepare for a job interview at Vent
✨Showcase Your Technical Knowledge
Be prepared to discuss your experience with electrical systems, troubleshooting, and technical support. Highlight specific examples where you've solved complex issues, especially in areas like smoke ventilation or fire safety.
✨Communicate Clearly
Since the role involves explaining technical concepts to non-technical people, practice simplifying complex information. Use clear, concise language during the interview to demonstrate your ability to communicate effectively under pressure.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you approach problem-solving. Share instances where you've identified recurring issues and contributed to solutions, as this shows your proactive mindset and commitment to continuous improvement.
✨Familiarise Yourself with the Company
Research Vent Engineering and their projects, particularly their work in smoke control systems. Understanding their mission and values will help you align your answers with what they are looking for in a candidate.
