Job ID: 27548Location: London, UKType: PermanentSalary: USD Negotiable per yearPosted: 2025-07-28Relationship Manager – London MarketRole PurposeTo provide best-in-class customer service through relationship management with both our existing and prospective customers.
Principle AccountabilitiesCore function: take a proactive and assertive role with customers in supporting/driving adoption and implementation of within their companyAlignment to and delivery of Client Engagement ModelAlignment to and delivery of C-Suite Engagement StrategyDelivery of Corporate, Departmental and Personal objectivesDemonstrations of their platform and initiativesWhere required, support delivery of pre-sales activity and growth initiativesSupport the transformation of our client's business through user adoption and create conditions for optimal renewalBuild out relationships across our clients organisation, including operations, IT, broking and/or underwritingIdentify and manage customer needsExceed customer satisfaction and ensure retentionManage regular customer meetings to share information and gather feedbackIndividual Account Reviews & PlanningEnsure all customers (Brokers, Carriers, MGAs) have a good understanding of who we are & what we do and promote a supportive view of market modernisation initiativesMeet with and guide prospective customers through the joining and onboardingEnsure our internal CRM system is up to date with standardised meeting notes/tasks/actions and information from the customers.
Maintain profiles (in CRM) on each allocated market firm and their people, using information captured in the activities above.
Proactively identify cross-selling and up-selling opportunities and share with Lead RM/CROAttend meetings with market associations e.g. LMA, IUA, LIIBA & Lloyd's where necessary.
Identify resistance and communication gaps from customers and/or firms and develop and deliver approaches by working in collaboration across the team to develop and implement corrective actionsProvide structured customer feedback to the Lead Relationship Manager, Head of Service Management & Client Relations, Product Owners and Head of Change on continuous improvement ideas for the platformProvide regular, structured feedback to Lead Relationship Manager. The principal form of this feedback will be via weekly updates, sometimes, both written and verbal.
Work closely with the broader Client services team and collaborate with your assigned client services advisor to ensure that collectively the support provided to our clients is cohesive.
Skills & CompetenciesExcellent presentation and communication skillsA business focused outlook with the ability to solve complex problemsStrong co-ordination and planning skills – needs to be able to pull the "many strands together"Strong skills in team working with the ability to deliver concise, influential and targeted messagingProactive approach and prepared to "tackle issues "and handle negative feedback appropriately and professionallyAbility to think "outside the box" as well as being able to focus on the detailAbility to work under own initiative and to respond to business needs with minimal supervisionEnthusiastic, personable and highly motivated to offer best in class customer serviceDriven to provide 1st class customer serviceFirst rate PowerPoint presentation creation /delivery skillsThe ability to explain complex information clearly and simplyGood influencingExcellent demonstration skillsA high level of drive, initiative andAbility to mentor and provide clear guidance to the Client services advisors enabling them to continuously build on their insurance / platform knowledge and increase the support we can provide to our clients.
ExperienceExperience within the London insurance market essentialExperience of direct Account management – client facing role and building relationshipsKnowledge of London Market placement process, from Quote to Firm Order and EndorsementKnowledge of LIIBA, IUA and LMA and their relationship to the marketBasic Knowledge of various classes of business within Lloyd's, and facilitiesExperience of Presentations and demonstrations, including use of PowerPointKnowledge of Future at Lloyd's initiativesStanding up and presenting to large and small audiencesCompetenciesWorking with PeopleDelivering results and meeting customer expectationsApplying expertise and technology appropriatelyAdapting and responsive to changeCreative and innovativePersistent and determinedSelf motivationConfidenceOwns tasks and problems through to resolutionVenquis is acting as an Employment Agency in relation to this vacancy.
Relationship Manager - London Market employer: Venquis
At Venquis, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to employee growth is evident through tailored development programmes and opportunities to influence key pricing strategies within the insurance sector. Located in the heart of the United Kingdom, we provide a supportive environment where your expertise can thrive, making a meaningful impact on our large consumer member base.
