Product Owner – End User Experience in City of London

Permanent Position: Product Owner Reporting to: Product Manager – EUX Type: Permanent Band: II

About the Team

Within Technology Services, our collective goal is to deliver and maintain best-in-class, innovative infrastructure solutions that are sustainable, resilient and inclusive. We do this by understanding the needs of our colleagues so that we can create and tailor the tools and services that enable them to deliver on their goals and increase competitive advantage in the market. We work within an Agile methodology to deliver the right solutions quickly and accurately. This approach gives us flexibility to pivot and adapt through iterative testing and continuous feedback. We communicate and collaborate effectively every day, ensuring clarity on objectives and shared accountability for delivering business value. We are driven to innovate through technology, valued for our expertise, and encouraged to develop and grow. We provide the environment to succeed – the rest is up to you.

The Product Owner Role

We’re looking for a Product Owner (PO) to join our Technology Services team, working within the EUX value stream to drive product development and continuous improvement. This is a varied role and will include (but is not limited to) the following responsibilities:

• Develop and execute the product roadmap, ensuring alignment with value stream OKRs.
• Conduct workshops and analysis to design and define delivery iterations – gathering requirements, assessing value, and ensuring prioritisation delivers maximum impact.
• Write clear user stories, acceptance criteria and product specifications.
• Prioritise and manage the product backlog, ensuring it is refined and maintained.
• Work with Agile Delivery Leads (ADLs) to ensure a steady flow of roadmap-aligned work.
• Create and own dashboards to track metrics and use data to inform backlog prioritisation and reduce waste.
• Act as the first point of contact for product-related queries within the squad(s).
• Represent the voice of the customer to ensure business value is clearly understood.
• Coordinate and participate in Agile ceremonies (stand-ups, refinement, planning, retrospectives).
• Identify and manage risks, issues and blockers, escalating where appropriate.
• Report on actual vs. expected progress and roadmap impact.
• Manage stakeholder relationships and provide clear communication updates.
• Monitor product performance and drive continuous improvement through data-driven decision-making.
• Coordinate product launches and internal communications.
• Stay up to date with industry best practice in product management, technology and UX.
• Contribute to the wider Product Chapter, sharing best practice and mentoring Associate Product Owners.
• Participate in the broader product community to support alignment and continuous learning.

Required Skills & Experience

• Experience working with Technology Infrastructure tools, systems and platforms.
• Previous experience in a product-related role within Agile delivery teams.
• Experience managing and prioritising a product backlog to maximise business value.
• Customer-centric mindset with strong problem‑solving capability.
• Relevant certification (e.g. Certified Scrum Product Owner).
• Experience with Agile collaboration and product tools (e.g. Jira, Confluence).
• Ability to write clear business requirements for engineering implementation.
• Strong attention to detail and quality focus.
• Solid understanding of Agile methodologies (Kanban, Lean, Scrum) and product frameworks.
• Excellent written and verbal communication skills.
• Ability to work collaboratively in fast-paced environments and manage competing priorities.
• Strong analytical and data interpretation skills.
• Highly organised with strong prioritisation capability.

Desirable Experience

• Experience implementing and managing End User Experience technologies and tools.
• Demonstrated application of Lean principles to reduce waste and improve efficiency.