HFP - Customer Service Advisor in London

Role OverviewThis placement supports the front‐line customer service team at Wood Green Library, helping residents access council services and navigate systems efficiently in a busy public‐facing environment.

Key Duties

Issue Qmatic tickets and book customer appointments

Shadow reception staff and assist with queue triage

Provide advice on common resident queries

Support residents with online applications and basic troubleshooting

Build confidence managing a busy reception area

Experience & Requirements

No previous experience required

Placement must align with the individual\’s future career goals

Commitment to the full placement duration

Willingness to learn, follow instructions, and work in a diverse cultural environment

Preferably aged 19+ due to the nature of the role

Personal Attributes

Confident and approachable with strong people skills

Calm and helpful under pressure

Strong verbal communication skills

Positive, can‐do attitude

Support & TrainingThe placement includes one‐to‐one guidance, an induction day, and full training. Training will cover:

Safeguarding

Unconscious Bias

Display Screen Equipment (DSE)

Stress Awareness

Cyber Security

GDPR & Data Protection

Fire Awareness

Health & Safety

Relevant IT systems and packages

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