Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the customer service team and help residents access vital council services.
- Company: Wood Green Library, a vibrant community hub.
- Benefits: Gain valuable experience, training, and one-on-one guidance.
- Why this job: Make a difference in your community while developing essential skills.
- Qualifications: No experience needed, just a willingness to learn and engage.
- Other info: Perfect for those aged 19+ looking to build confidence in a busy environment.
The predicted salary is between 1300 - 1800 £ per month.
This placement supports the front‑line customer service team at Wood Green Library, helping residents access council services and navigate systems efficiently in a busy public‑facing environment.
Key Duties
- Issue Qmatic tickets and book customer appointments
- Shadow reception staff and assist with queue triage
- Provide advice on common resident queries
- Support residents with online applications and basic troubleshooting
- Build confidence managing a busy reception area
Experience & Requirements
- No previous experience required
- Placement must align with the individual’s future career goals
- Commitment to the full placement duration
- willingness to learn, follow instructions, and work in a diverse cultural environment
- Preferably aged 19+ due to the nature of the role
Personal Attributes
- Confident and approachable with strong people skills
- Calm and helpful under pressure
- Strong verbal communication skills
- Positive, can‑do attitude
Support & Training
The placement includes one‑to‑one guidance, an induction day, and full training. Training will cover:
- Safeguarding
- Unconscious Bias
- Display Screen Equipment (DSE)
- Stress Awareness
- Cyber Security
- GDPR & Data Protection
- Fire Awareness
- Health & Safety
- Relevant IT systems and packages
HFP - Customer Service Advisor employer: VENOT Services Limited
Contact Detail:
VENOT Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HFP - Customer Service Advisor
✨Tip Number 1
Get to know the company and its values before your interview. This will help us understand how you can fit into the team at Wood Green Library and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping residents, being able to express yourself clearly and confidently will make a huge difference during your interview.
✨Tip Number 3
Be ready to share examples of how you've handled busy situations or helped others in the past. We want to see that you can stay calm under pressure and provide great customer service.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you're serious about joining our team.
We think you need these skills to ace HFP - Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Service Advisor. We want to see how you can help residents navigate services and manage a busy reception area.
Show Off Your People Skills: Since this role is all about interacting with the public, let us know about your strong people skills! Share examples of how you've been calm and helpful under pressure, as that’s exactly what we’re looking for.
Be Yourself: We love a positive, can-do attitude! Don’t be afraid to let your personality shine through in your application. We want to see the real you and how you can contribute to our diverse team.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at VENOT Services Limited
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Advisor does at Wood Green Library. Familiarise yourself with the key duties like issuing Qmatic tickets and assisting with resident queries. This will help you demonstrate your enthusiasm and readiness to jump in.
✨Show Off Your People Skills
Since this role is all about interacting with residents, be prepared to showcase your strong verbal communication skills. Think of examples where you've helped others or resolved issues, even if it’s from previous experiences in different settings. Confidence and approachability are key!
✨Demonstrate a Can-Do Attitude
Employers love a positive mindset! During the interview, express your willingness to learn and adapt. Share instances where you’ve tackled challenges head-on, especially in busy environments. This will show that you can stay calm and helpful under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or how the team supports each other in a diverse environment. This not only shows your interest but also helps you gauge if the placement aligns with your career goals.
