At a Glance
- Tasks: Diagnose and resolve IT issues onsite, ensuring clients stay productive.
- Company: Join Venom IT, a fast-growing Managed Service Provider in Sale.
- Benefits: Competitive salary, private healthcare, gym membership, and your birthday off!
- Other info: Genuine opportunities for personal development and regular social events.
- Why this job: Enjoy variety and make a real impact while solving tech problems.
- Qualifications: Full UK driving licence, strong IT troubleshooting skills, and excellent communication.
Venom IT is a fast-growing, industry-leading Managed Service Provider based in Sale, specialising in Cloud Services, DaaS, virtualisation, and managed infrastructure. Our team delivers enterprise-grade IT solutions to businesses nationwide through an extensive reseller network.
We're growing rapidly — and we're looking for an enthusiastic, hands-on technician who thrives on being out in the field, solving real problems, and delivering outstanding customer service. If you love variety, enjoy visiting different clients, and take pride in doing the job right first time… this is your perfect next step.
The Role:
You’ll be the face of Venom IT onsite — diagnosing issues, installing kit, resolving faults, and ensuring our clients stay productive. No two days are ever the same. You’ll work independently, think on your feet, and get stuck in across a wide range of environments.
What You’ll Be Doing:
- Visiting client sites across the North West to diagnose and resolve IT issues
- Troubleshooting hardware, software, and connectivity faults
- Installing & configuring desktops, laptops, printers, and peripherals
- Handling networking issues: switches, routers, Wi-Fi, cabling
- Performing basic firewall diagnostics (FortiGate skills = big plus!)
- Completing structured cabling, patch panels, and terminations
- Supporting Windows OS & Windows Server environments (AD, Group Policy)
- Racking, stacking, and cabling network/server equipment
- Documenting all work clearly in the ticketing system
- Escalating complex issues to senior engineers when needed
What You Need to Succeed:
- Full UK driving licence + your own vehicle (mileage paid)
- Proven ability to diagnose IT hardware/software faults
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
- Basic firewall & network security understanding
- Experience with structured cabling & cable terminations
- Solid Windows 10/11 troubleshooting skills
- Familiar with Windows Server, AD & Group Policy
- Excellent communication & client-facing skills
- Highly self-motivated and able to work independently
- Strong organisational & time-management skills
Desirable Extras (Not Essential but Great to Have):
- MSP or multi-client support experience
- VMware / virtualisation knowledge
- FortiGate, SonicWall, or Sophos firewall experience
- M365 & Exchange administration
- Backup & disaster recovery experience
- RMM tools exposure
- CompTIA / Microsoft certifications
- Experience with IP CCTV or VoIP
Why Join Venom IT?
- Competitive salary – approx. £30K DOE
- Mileage expenses paid
- Private healthcare (Aviva)
- Company pension
- Gym membership
- Optical & dental cashback
- Reward Gateway discounts
- Your birthday off!
- Holiday buy/sell (up to 3 days)
- Length of service awards
- Customer feedback rewards
- Onsite parking
- Regular social events + big Christmas party
- Genuine opportunities for personal development
Ready to Join a Team That Values Quality, Growth & Real Technical Skill? If you’re a proactive, hands-on IT technician who loves solving problems and delivering exceptional service, we want to hear from you. Apply today and take your next step with Venom IT!
Onsite IT Support Technician in Sale employer: Venom IT
Venom IT is an exceptional employer that prioritises employee growth and satisfaction, offering a competitive salary alongside a comprehensive benefits package including private healthcare, gym membership, and unique perks like your birthday off. With a vibrant work culture that encourages teamwork and personal development, our fast-growing Managed Service Provider based in Sale provides the perfect environment for IT professionals who thrive on variety and enjoy making a real impact at client sites across the North West.
StudySmarter Expert Advice🤫
We think this is how you could land Onsite IT Support Technician in Sale
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Venom IT. Understand their services and values so you can show how you fit into their culture and what you can bring to the table.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be diagnosing issues on-site, brush up on your technical knowledge and be ready to demonstrate your problem-solving abilities during the interview.
✨Tip Number 3
Show off your communication skills! As an Onsite IT Support Technician, you'll be the face of Venom IT. Be prepared to discuss how you handle client interactions and ensure they feel supported and valued.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Venom IT.
We think you need these skills to ace Onsite IT Support Technician in Sale
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Onsite IT Support Technician role. Highlight your troubleshooting abilities, client-facing experience, and any relevant technical knowledge to grab our attention!
Craft a Catchy Cover Letter:Your cover letter is your chance to show us your personality! Share why you’re excited about joining Venom IT and how your hands-on approach will benefit our clients. Keep it friendly and professional!
Show Off Your Technical Skills:Don’t hold back on showcasing your technical know-how! Mention specific tools and technologies you’ve worked with, especially those related to networking and Windows environments. We love seeing real-world examples!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Venom IT
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hardware, software, and networking fundamentals. Be ready to discuss your experience with troubleshooting and installations, especially in Windows environments. Venom IT values hands-on skills, so be prepared to share specific examples from your past work.
✨Show Off Your Customer Service Skills
As an Onsite IT Support Technician, you'll be the face of the company. Practice how you would handle various client scenarios, focusing on communication and problem-solving. Think about times you've gone above and beyond for a customer and be ready to share those stories.
✨Get Familiar with Their Tools
If you have experience with tools like FortiGate or any RMM tools, make sure to highlight that. Even if you don’t have direct experience, showing enthusiasm for learning these technologies can set you apart. Research Venom IT’s services and be ready to discuss how you can contribute to their success.
✨Prepare Questions That Matter
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and growth opportunities within Venom IT. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
