At a Glance
- Tasks: Diagnose and resolve IT issues onsite, ensuring clients stay productive.
- Company: Join Venom IT, a fast-growing Managed Service Provider with a dynamic team.
- Benefits: Competitive salary, private healthcare, gym membership, and your birthday off!
- Other info: Opportunities for personal development and regular social events.
- Why this job: Enjoy variety in your work while making a real impact for clients.
- Qualifications: Full UK driving licence, strong IT troubleshooting skills, and excellent communication.
The predicted salary is between 30000 - 30000 £ per year.
Venom IT is a fast-growing, industry-leading Managed Service Provider based in Sale, specialising in Cloud Services, DaaS, virtualisation, and managed infrastructure. Our team delivers enterprise-grade IT solutions to businesses nationwide through an extensive reseller network. We're growing rapidly — and we're looking for an enthusiastic, hands-on technician who thrives on being out in the field, solving real problems, and delivering outstanding customer service.
If you love variety, enjoy visiting different clients, and take pride in doing the job right first time… this is your perfect next step.
The Role:
You'll be the face of Venom IT onsite — diagnosing issues, installing kit, resolving faults, and ensuring our clients stay productive. No two days are ever the same. You'll work independently, think on your feet, and get stuck in across a wide range of environments.
What You'll Be Doing:
- Visiting client sites across the North West to diagnose and resolve IT issues
- Troubleshooting hardware, software, and connectivity faults
- Installing & configuring desktops, laptops, printers, and peripherals
- Handling networking issues: switches, routers, Wi-Fi, cabling
- Performing basic firewall diagnostics (FortiGate skills = big plus!)
- Completing structured cabling, patch panels, and terminations
- Supporting Windows OS & Windows Server environments (AD, Group Policy)
- Racking, stacking, and cabling network/server equipment
- Documenting all work clearly in the ticketing system
- Escalating complex issues to senior engineers when needed
What You Need to Succeed:
- Full UK driving licence + your own vehicle (mileage paid)
- Proven ability to diagnose IT hardware/software faults
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
- Basic firewall & network security understanding
- Experience with structured cabling & cable terminations
- Solid Windows 10/11 troubleshooting skills
- Familiar with Windows Server, AD & Group Policy
- Excellent communication & client-facing skills
- Highly self-motivated and able to work independently
- Strong organisational & time-management skills
Desirable Extras (Not Essential but Great to Have):
- MSP or multi-client support experience
- VMware / virtualisation knowledge
- FortiGate, SonicWall, or Sophos firewall experience
- M365 & Exchange administration
- Backup & disaster recovery experience
- RMM tools exposure
- CompTIA / Microsoft certifications
- Experience with IP CCTV or VoIP
Why Join Venom IT?
- Competitive salary – approx. £30K DOE
- Mileage expenses paid
- Private healthcare (Aviva)
- Company pension
- Gym membership
- Optical & dental cashback
- Reward Gateway discounts
- Your birthday off!
- Holiday buy/sell (up to 3 days)
- Length of service awards
- Customer feedback rewards
- Onsite parking
- Regular social events + big Christmas party
- Genuine opportunities for personal development
If you're a proactive, hands-on IT technician who loves solving problems and delivering exceptional service, we want to hear from you. Apply today and take your next step with Venom IT!
Onsite IT Support Technician employer: Venom IT
Venom IT is an exceptional employer that prioritises employee growth and satisfaction, offering a competitive salary alongside a comprehensive benefits package including private healthcare, gym membership, and unique perks like your birthday off. With a vibrant work culture that encourages independence and problem-solving, our team thrives on delivering outstanding service across diverse client environments in the North West, making every day an exciting opportunity for personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Onsite IT Support Technician
✨Tip Number 1
Get to know the company inside out! Before your interview, do a bit of research on Venom IT. Understand their services, values, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be diagnosing issues on-site, brush up on your technical knowledge and problem-solving techniques. Maybe even set up a mini lab at home to simulate common IT problems. The more prepared you are, the more confident you'll feel during the interview.
✨Tip Number 3
Show off your people skills! As an Onsite IT Support Technician, you'll be the face of Venom IT. Make sure to highlight your communication skills and any previous customer service experience. Share examples of how you've turned a frustrated client into a happy one!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits we look for. Plus, it makes the process smoother for everyone involved!
We think you need these skills to ace Onsite IT Support Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience and skills that match the Onsite IT Support Technician role. We want to see how your background aligns with what we do at Venom IT, so don’t be shy about showcasing your troubleshooting and client-facing skills!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and why you’re a great fit for our team. We love seeing personality, so let us know what excites you about working in a fast-paced MSP environment like ours.
Show Off Your Technical Skills:When filling out your application, make sure to mention any specific technical skills or experiences that relate to the job description. Whether it's your knowledge of networking fundamentals or experience with Windows Server, we want to know what makes you stand out!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, it shows us you’re serious about joining the Venom IT team!
How to prepare for a job interview at Venom IT
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hardware, software, and networking fundamentals. Be ready to discuss your experience with troubleshooting and installations, especially in Windows environments. Venom IT will want to see that you can diagnose issues quickly and effectively.
✨Show Off Your Customer Service Skills
As an Onsite IT Support Technician, you'll be the face of the company. Prepare examples of how you've delivered outstanding customer service in the past. Think about times when you resolved a client's issue or went above and beyond to ensure their satisfaction.
✨Be Ready for Practical Scenarios
Expect some hands-on questions or scenarios during the interview. They might ask you to troubleshoot a common IT issue or explain how you'd approach installing new equipment. Practise explaining your thought process clearly and confidently.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the role and the company. This shows your genuine interest in Venom IT and helps you understand if it's the right fit for you. Ask about their approach to client support or how they handle complex technical challenges.
