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- Tasks: Diagnose and resolve IT issues onsite, ensuring clients stay productive.
- Company: Join Venom IT, a fast-growing Managed Service Provider in Sale.
- Benefits: Competitive salary, private healthcare, gym membership, and your birthday off!
- Why this job: Enjoy variety and make a real impact while solving tech problems.
- Qualifications: Full UK driving licence, strong IT troubleshooting skills, and excellent communication.
- Other info: Great opportunities for personal development and regular social events.
The predicted salary is between 24000 - 36000 £ per year.
Venom IT is a fast-growing, industry-leading Managed Service Provider based in Sale, specialising in Cloud Services, DaaS, virtualisation, and managed infrastructure. Our team delivers enterprise-grade IT solutions to businesses nationwide through an extensive reseller network. We are growing rapidly and we are looking for an enthusiastic, hands-on technician who thrives on being out in the field, solving real problems, and delivering outstanding customer service.
The Role: Onsite IT Support Technician
You’ll be the face of Venom IT onsite diagnosing issues, installing kit, resolving faults, and ensuring our clients stay productive. No two days are ever the same. You’ll work independently, think on your feet, and get stuck in across a wide range of environments.
What You’ll Be Doing:
- Visiting client sites across the North West to diagnose and resolve IT issues
- Troubleshooting hardware, software, and connectivity faults
- Installing & configuring desktops, laptops, printers, and peripherals
- Handling networking issues: switches, routers, Wi-Fi, cabling
- Performing basic firewall diagnostics (FortiGate skills = big plus!)
- Completing structured cabling, patch panels, and terminations
- Supporting Windows OS & Windows Server environments (AD, Group Policy)
- Racking, stacking, and cabling network/server equipment
- Documenting all work clearly in the ticketing system
- Escalating complex issues to senior engineers when needed
What You Need to Succeed:
- Full UK driving licence + your own vehicle (mileage paid)
- Proven ability to diagnose IT hardware/software faults
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
- Basic firewall & network security understanding
- Experience with structured cabling & cable terminations
- Solid Windows 10/11 troubleshooting skills
- Familiar with Windows Server, AD & Group Policy
- Excellent communication & client-facing skills
- Highly self-motivated and able to work independently
- Strong organisational & time-management skills
Desirable Extras (Not Essential but Great to Have):
- MSP or multi-client support experience
- VMware / virtualisation knowledge
- FortiGate, SonicWall, or Sophos firewall experience
- M365 & Exchange administration
- Backup & disaster recovery experience
- RMM tools exposure
- CompTIA / Microsoft certifications
- Experience with IP CCTV or VoIP
Why Join Venom IT?
- Competitive salary approx. £30K DOE
- Mileage expenses paid
- Private healthcare (Aviva)
- Company pension
- Gym membership
- Optical & dental cashback
- Reward Gateway discounts
- Your birthday off!
- Holiday buy/sell (up to 3 days)
- Length of service awards
- Customer feedback rewards
- Onsite parking
- Regular social events + big Christmas party
- Genuine opportunities for personal development
Ready to Join a Team That Values Quality, Growth & Real Technical Skill? If you are a proactive, hands-on IT technician who loves solving problems and delivering exceptional service, we want to hear from you. Apply today and take your next step with Venom IT!
Onsite IT Support Technician in Manchester employer: Venom IT
Contact Detail:
Venom IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite IT Support Technician in Manchester
✨Tip Number 1
Get to know the company before your interview! Research Venom IT, their services, and their culture. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be diagnosing issues on-site, brush up on your technical knowledge and be ready to demonstrate your problem-solving abilities during the interview.
✨Tip Number 3
Show off your communication skills! As an Onsite IT Support Technician, you'll be the face of Venom IT. Be prepared to discuss how you handle client interactions and ensure they feel supported and valued.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our fast-growing team at Venom IT.
We think you need these skills to ace Onsite IT Support Technician in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Onsite IT Support Technician role. Highlight your troubleshooting abilities, client-facing experience, and any relevant technical knowledge to show us you’re the perfect fit!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about IT support and how your hands-on approach can benefit our clients. Keep it engaging and personal – we want to get to know the real you!
Show Off Your Problem-Solving Skills: In your application, don’t shy away from sharing specific examples of how you’ve tackled IT issues in the past. We love seeing how you think on your feet and resolve problems, so give us the juicy details!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Venom IT
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hardware, software, and networking fundamentals. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, especially with Windows OS and networking issues like TCP/IP and DHCP.
✨Show Off Your Customer Service Skills
Since you'll be the face of Venom IT, it's crucial to demonstrate your excellent communication and client-facing skills. Prepare examples of how you've successfully resolved client issues or improved their experience in previous roles.
✨Be Ready for Hands-On Challenges
Expect practical questions or even a hands-on test during the interview. Familiarise yourself with common installation and configuration tasks, such as setting up desktops, laptops, and printers, so you can showcase your technical prowess.
✨Highlight Your Independence and Organisation
Venom IT values self-motivated individuals who can work independently. Share examples of how you've managed your time effectively while juggling multiple tasks or projects, and emphasise your ability to document work clearly in ticketing systems.