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- Tasks: Manage customer orders and provide top-notch support via phone and email.
- Company: Dynamic company in Watford with a focus on customer satisfaction.
- Benefits: 33 days holiday, hybrid working, free eye tests, and career progression opportunities.
- Why this job: Join a vibrant team and make a difference in customer experiences across Europe.
- Qualifications: Fluent in French and another European language, with customer service experience.
- Other info: Flexible shifts and a supportive work environment for personal growth.
The predicted salary is between 28000 - 30000 £ per year.
Location: Watford, WD18 (Hybrid)
Duration: Permanent
Salary: From £28,000 to £30,000 per annum
Hours: Monday to Friday, 40 hours. Working hours are variable as this team works in shifts:
- 1 week: early shift 7:00-16:00 (3 days in office/2 from home)
- 1 week: late shift 9:00-18:00 (working from home)
The position is responsible for managing the order entry, cash process and delivery of products to a range of commercial customers across the EMEA region as well as dealing with calls and e-mails for technical emergencies and enquiries.
Responsibilities:
- Answer customer enquiries (via phone or e-mails) in a timely manner to provide our customers with an efficient, reliable service.
- Manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing, as well as sending and following up on quotations and pre-payment documents.
- Opening, updating and managing tickets/cases in our system for each customer enquiry in line with customer expectations and within their contract terms and liaising with other departments.
- Respond effectively to queries relating to customer orders and deliveries, resolving customer complaints and queries as well as raising credits and debits to ensure any outstanding customer deductions are resolved and all information communicated in a timely manner.
Criteria:
- Experience in customer service or administration.
- Fluent to a business proficiency, both written and spoken, in French.
- Fluent to a business proficiency, both written and spoken, in Dutch, German or Spanish.
The company offers 33 days’ holiday including bank holidays, free eye tests, opportunities for internal progression and other additional benefits including hybrid working.
Customer Service Representatives (French + another European language) in Watford employer: Venn Group
Contact Detail:
Venn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representatives (French + another European language) in Watford
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out from the crowd.
✨Tip Number 2
Practice your language skills! Since this role requires fluency in French and another European language, brush up on your conversational skills. Role-play common customer service scenarios with a friend to build confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining our team.
We think you need these skills to ace Customer Service Representatives (French + another European language) in Watford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and language skills. We want to see how your background fits with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining StudySmarter and how your skills can help us deliver top-notch service to our customers.
Show Off Your Language Skills: Since we’re looking for candidates fluent in French and another European language, make sure to mention your proficiency clearly. We love seeing how you can communicate effectively with our diverse customer base!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Venn Group
✨Brush Up on Your Language Skills
Since the role requires fluency in French and another European language, make sure you practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by discussing your previous experiences or handling customer queries in those languages.
✨Know the Company and Its Values
Research the company’s mission and values before the interview. Understanding their approach to customer service will help you align your answers with what they’re looking for. Be ready to share how your personal values match theirs and how you can contribute to their customer-centric culture.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in customer service situations. Think of specific examples from your past experience where you successfully managed customer complaints or technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Show Enthusiasm for Hybrid Working
With the role being hybrid, express your enthusiasm for this working model. Share any previous experiences you have with remote work and how you stay productive and engaged while working from home. This shows you’re adaptable and ready for the shift-based nature of the job.
