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- Tasks: Manage customer orders and provide top-notch support via phone and email.
- Company: Join a dynamic team in a leading company with a hybrid work model.
- Benefits: Enjoy 33 days of holiday, free eye tests, and opportunities for career growth.
- Why this job: Be the voice of the company and make a difference for customers across EMEA.
- Qualifications: Fluent in Spanish and Italian, with experience in customer service or administration.
- Other info: Flexible working hours and a supportive environment for personal development.
The predicted salary is between 28000 - 30000 £ per year.
Permanent Vacancy - Customer Service Representative
Location: Watford, WD18 (Hybrid)
Duration: Permanent
Salary: From £28,000 to £30,000 per annum
Hours: Monday to Friday, 40 hours
Working hours are variable as this team work in shifts:
- 1 week: early shift 7:00‑16:00 (3 days in office/2 from home)
- 1 week: late shift 9:00‑18:00 (working from home)
The position is responsible for managing the order entry, cash process and delivery of products to a range of commercial customers across the EMEA region as well as dealing with calls and e-mails for technical emergencies and enquiries.
Responsibilities
- Answer customer enquiries (via phone or e‑mails) in a timely manner to provide our customers with an efficient, reliable service.
- Manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing, as well as sending and following up on quotations and pre‑payment documents.
- Open, update and manage tickets/cases in our system for each customer enquiry in line with customer expectations and within their contract terms and liaise with other departments.
- Respond effectively to queries relating to customer orders and deliveries, resolve customer complaints and queries as well as raise credits and debits to ensure any outstanding customer deductions are resolved and all information communicated in a timely manner.
Criteria
- Experience in customer service or administration.
- Fluent to a business proficiency, both written and spoken, in Italian.
- Fluent to a business proficiency, both written and spoken, in Spanish.
The company offers 33 days’ holiday including bank holidays, free eye tests, opportunities for internal progression and other additional benefits including hybrid working.
Venn Group is an equal opportunities employment business and employment agency and welcomes.
Customer Service Representative (Spanish and Italian speaking) in Watford employer: Venn Group
Contact Detail:
Venn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative (Spanish and Italian speaking) in Watford
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your language skills! Since this role requires fluency in Spanish and Italian, brush up on your conversational skills. You might even want to prepare some common customer service phrases to impress them.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and potentially a referral, which can be a game-changer.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Representative (Spanish and Italian speaking) in Watford
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone fluent in both Spanish and Italian, make sure to highlight your language proficiency right at the start. Use examples of how you've used these languages in customer service situations to really stand out!
Tailor Your Experience: When you're writing your application, focus on your previous customer service experience. We want to see how you've handled enquiries, managed orders, and resolved complaints. Be specific about your achievements and how they relate to the role.
Keep It Professional Yet Friendly: Your written application should reflect the friendly and efficient service we pride ourselves on. Use a professional tone but don’t be afraid to let your personality shine through. We love a bit of character!
Apply Through Our Website: To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Venn Group
✨Brush Up on Your Language Skills
Since the role requires fluency in both Spanish and Italian, make sure you’re comfortable conversing in both languages. Practice common customer service scenarios in these languages to demonstrate your proficiency during the interview.
✨Know the Company and Its Values
Research the company’s mission and values. Understanding their approach to customer service will help you align your answers with what they’re looking for. Be ready to discuss how your personal values match theirs.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer service situations. Think of examples from your past experience where you successfully resolved issues or improved customer satisfaction, and be ready to share them.
✨Familiarise Yourself with the Role's Responsibilities
Review the job description thoroughly and understand the key responsibilities. Be prepared to discuss how your previous experience relates to managing orders, handling complaints, and using ticketing systems, as these are crucial for the role.
