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- Tasks: Join us as a Supporter Care Officer, handling inquiries and processing donations.
- Company: Be part of a leading health organization making a difference in people's lives.
- Benefits: Enjoy hybrid working, competitive pay, and a supportive team environment.
- Why this job: This role offers a chance to enhance supporter experiences and improve processes.
- Qualifications: Experience in supporter care and strong communication skills are essential.
- Other info: Apply early to secure your spot; we value diversity and inclusion!
An exciting opportunity has arisen for a Supporter Care Officer to join a leading health organisation. This is a full-time, interim role within the Fundraising directorate, responsible for delivering excellent supporter care and ensuring smooth donation processing.
Key responsibilities of the role:
• Handle supporter enquiries via phone and email, providing timely and professional responses
• Process donations accurately and ensure compliance with financial regulations
• Maintain accurate supporter records in CRM systems
• Ensure prompt and personalised thanking of donations
• Oversee fulfilment of materials and supporter orders via third-party providers
• Work with Finance to ensure accurate income reconciliation
• Identify opportunities for process improvements to enhance operational efficiency
• Manage complaints and complex enquiries to maintain high supporter care standards
• Support team KPIs and SLAs to ensure excellent service delivery
• Collaborate with internal teams to enhance supporter communications and fundraising efforts
Ideal candidate profile:
• Experience in supporter care and income processing within a non-profit environment
• Strong communication skills, both written and verbal
• Knowledge of CRM databases and data management best practices
• Understanding of charity legislation, including Gift Aid and Data Protection
• Ability to manage multiple tasks efficiently and work collaboratively across teams
• Solution-focused mindset with strong problem-solving abilities
• Commitment to the organisation’s values and enhancing supporter experiences
Location : Hybrid working (3 days on-site)
Salary : £17 – £19 per hour
Working hours : Full-time, 35 hours per week
Contract : 3-6 months
This vacancy will be actively shortlisted, so early applications are encouraged to avoid missing out! We are an equal opportunities organisation, welcoming applications from all backgrounds, including those with lived experience in our areas of focus.
Supporter Care Officer employer: Venn Group
Contact Detail:
Venn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Care Officer
✨Tip Number 1
Familiarize yourself with the key responsibilities of the Supporter Care Officer role. Make sure you can discuss how your past experiences align with handling supporter inquiries and processing donations, as these are crucial for the position.
✨Tip Number 2
Highlight your experience with CRM systems during your conversations. Being able to demonstrate your knowledge of data management best practices will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've improved processes in previous roles. The ability to identify opportunities for operational efficiency is a key aspect of this job, so be ready to share your insights.
✨Tip Number 4
Show your commitment to the organization's values by researching their mission and recent initiatives. This will help you connect with the interviewers and demonstrate that you're genuinely interested in enhancing supporter experiences.
We think you need these skills to ace Supporter Care Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Supporter Care Officer position. Make sure you understand the key responsibilities and the skills required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience you have in supporter care or income processing within a non-profit environment. Use specific examples to demonstrate your strong communication skills and problem-solving abilities.
Showcase Your Knowledge: Mention your familiarity with CRM databases and data management best practices. If you have knowledge of charity legislation, such as Gift Aid and Data Protection, be sure to include that as well.
Personalize Your Application: Make your application stand out by personalizing your cover letter. Address it to the hiring manager if possible, and express your enthusiasm for the role and the organization’s mission. Highlight how your values align with theirs.
How to prepare for a job interview at Venn Group
✨Showcase Your Supporter Care Experience
Be prepared to discuss your previous experience in supporter care, especially within a non-profit environment. Highlight specific examples where you successfully handled enquiries or processed donations, demonstrating your ability to provide excellent service.
✨Demonstrate Communication Skills
Since strong communication skills are essential for this role, practice articulating your thoughts clearly and professionally. Consider preparing answers to common questions about how you would handle difficult supporter interactions or complex enquiries.
✨Familiarize Yourself with CRM Systems
Knowledge of CRM databases is crucial. If you have experience with specific systems, be ready to discuss them. If not, research common CRM practices and be prepared to explain how you would manage supporter records effectively.
✨Understand Charity Legislation
Brush up on relevant charity legislation, including Gift Aid and Data Protection. Being able to discuss these topics will show your commitment to compliance and enhance your credibility as a candidate.
