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For Companies At a Glance
- Tasks: Provide top-notch support to students and staff while managing enquiries and administrative tasks.
- Company: Join a leading London University with a vibrant community.
- Benefits: Competitive salary, benefits package, and potential for contract extension.
- Why this job: Make a difference in students' lives while gaining valuable experience in higher education.
- Qualifications: Experience in higher education administration and strong customer service skills required.
- Other info: Work in a dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 24000 - 33600 £ per year.
Exciting opportunity has arisen for a Student Course Administrator to join a leading London University. This crucial role will provide high-quality, front-line support to students, staff and visitors by delivering efficient customer service, accurate information and timely administrative assistance across the Organisation.
Key responsibilities
- To deal with a wide range of general enquiries by phone, email and in person, from students, prospective students, members of the public and visitors to the School, supplying information or referring the query on as appropriate.
- To deliver the highest level of customer service to all the School’s stakeholders.
- To act as the first point of contact for student enquiries.
- To be pro-active in handling enquiries and actively support students to ensure that customer needs are always met and that high service standards are adopted.
- To provide accurate, thorough and informative information to prospective, current and former students via face-to-face contact, email, letter and telephone within agreed timescales.
- To work with Course Officers and other School colleagues when dealing with complex student and prospective student enquiries ensuring a quick response within agreed timescales.
- To provide appropriate letters and documentation to students.
- To organise the collation and distribution of all course materials.
- Where appropriate to liaise with Course Officers to co-ordinate the creation and maintenance of student files and recording of data.
- To provide administrative support for the attendance monitoring process, including assisting students to reschedule classes.
- To support the course office team with data entry and updating module information on the student records system (SITS).
- To assist with the coordination and production of student handbooks.
- To assist with the coordination, formatting and printing of course materials and lecture notes.
- To provide administrative support for the collation and recording of student feedback.
Ideal Candidate
- Strong experience in a Higher Education administrative role.
- Extensive customer service experience.
- Excellent organisational skills, with the ability to manage competing priorities and work to tight deadlines.
- High attention to detail and accuracy in administrative processes.
- Ability to build strong working relationships with academics, professional services, and external partners.
- Proficient in Microsoft Office.
Location: Central London, 3 days per week on-site
Duration: 6 months FTC with chance to extend
Salary: £30,400 per annum + benefits
Working hours: 35 hours per week
This vacancy will be actively shortlisted so early applications are encouraged to avoid missing out.
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.
Student Course Administrator employer: Venn Group
Contact Detail:
Venn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Course Administrator
✨Tip Number 1
Get to know the university's culture and values. When you walk in for an interview, show that you understand what they stand for and how you can contribute. This will help you connect with the interviewers and make a lasting impression.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch support, think of examples from your past experiences where you’ve gone above and beyond for someone. Be ready to share these stories during your interview.
✨Tip Number 3
Don’t just sit back after applying; follow up! A quick email or call to express your enthusiasm can set you apart from other candidates. It shows you’re proactive and genuinely interested in the position.
✨Tip Number 4
Network like a pro! Reach out to current or former employees on LinkedIn to get insights about the role and the team. They might even give you tips that could help you ace the interview!
We think you need these skills to ace Student Course Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Student Course Administrator role. Highlight your experience in higher education and customer service, as these are key for us. Use specific examples that showcase your organisational skills and attention to detail.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your passion for supporting students and how you can contribute to our high service standards at the university.
Showcase Your Communication Skills: Since this role involves dealing with enquiries from various stakeholders, make sure to demonstrate your excellent communication skills in your application. Whether it's through your writing style or examples of past interactions, let us see how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Venn Group
✨Know Your Stuff
Make sure you’re familiar with the university's values and mission. Research the specific course offerings and any recent news about the institution. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Customer Service Focus
Since this role is all about providing top-notch customer service, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to discuss how you handle difficult situations and ensure that students feel supported.
✨Organisational Skills on Display
Prepare to talk about how you manage competing priorities and tight deadlines. You might want to share specific tools or methods you use to stay organised, as this will demonstrate your ability to handle the administrative aspects of the job effectively.
✨Build Rapport
During the interview, try to establish a connection with your interviewers. Ask them about their experiences at the university and share your enthusiasm for working collaboratively with staff and students. Building rapport can leave a lasting impression!
