Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic engineering team to deliver top-notch services for a UK Government client.
- Company: Join Venn Group, a leader in managed services with a focus on innovation.
- Benefits: Competitive daily rate, flexible working options, and opportunities for professional growth.
- Why this job: Make a real difference in public service while enhancing your leadership skills.
- Qualifications: Experience in managed services and strong stakeholder management skills required.
- Other info: Exciting role with potential for permanent placement and career advancement.
The predicted salary is between 66000 - 78000 £ per year.
We are looking for a DV-cleared Service Manager to oversee the delivery of a Cross Domain Service for a UK Government client. Acting as the main on-site point of contact, you will lead a medium-sized engineering team while ensuring high service standards and driving continuous improvement.
Key Responsibilities
- Day-to-day leadership of a managed service and engineering team
- Ownership of incident, problem, and escalation management
- Engagement with key customer stakeholders and third-party suppliers
- Management of SLAs, KPIs, and customer satisfaction reporting
- Coordination and oversight of releases across test, reference, and production environments
- Driving service improvement, configuration management, and asset management
- Supporting commercial activities and identifying opportunities for service growth
Essential Skills & Experience
- Demonstrable experience delivering managed services within the public sector
- Strong stakeholder engagement and relationship management skills
- Solid understanding of ITSM frameworks (ITIL / ISO 20000)
- Experience working within a SIAM environment
- Active DV Clearance (essential)
Service Delivery manager - Outside IR35/ Permanent employer: Venn Group
Contact Detail:
Venn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery manager - Outside IR35/ Permanent
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in or have contacts within the public sector. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their service delivery models and be ready to discuss how your experience aligns with their needs. We want you to shine!
✨Tip Number 3
Showcase your leadership skills! Be ready to share examples of how you've led teams and improved service delivery in past roles. This is your chance to demonstrate your ability to manage and motivate a team effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for talented individuals like you to join our team.
We think you need these skills to ace Service Delivery manager - Outside IR35/ Permanent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in managing services within the public sector and any relevant ITSM frameworks you've worked with. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience with stakeholder engagement and how you’ve driven service improvements in past roles. Let us know why you’re excited about this opportunity!
Showcase Your Achievements: When detailing your experience, don’t just list your responsibilities. Instead, showcase your achievements! Use metrics where possible to demonstrate how you’ve managed SLAs, KPIs, and customer satisfaction. We love seeing concrete examples of your impact!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Venn Group
✨Know Your Stuff
Make sure you brush up on your knowledge of ITSM frameworks like ITIL and ISO 20000. Be ready to discuss how you've applied these in previous roles, especially in a managed service context.
✨Showcase Your Leadership Skills
As a Service Delivery Manager, you'll be leading a team. Prepare examples that highlight your leadership style and how you've successfully managed teams in the past, particularly in high-pressure environments.
✨Engage with Stakeholders
Demonstrate your strong stakeholder engagement skills by preparing to discuss how you've built relationships with key customers and third-party suppliers. Think of specific instances where your communication made a difference.
✨Focus on Continuous Improvement
Be ready to talk about how you've driven service improvements in your previous roles. Have concrete examples of how you've managed SLAs, KPIs, and customer satisfaction reporting to back up your claims.
