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- Tasks: Help customers with their orders and provide top-notch support via email, phone, and chat.
- Company: Join a supportive team at a dynamic organisation based in Ripon.
- Benefits: Earn £13.69 per hour, enjoy holiday pay, and work remotely after training.
- Why this job: Make a difference by ensuring customers have a seamless experience.
- Qualifications: Must have excellent customer service skills and a passion for helping others.
- Other info: 3-month contract with full-time hours and opportunities for growth.
The predicted salary is between 13 - 16 £ per hour.
Hourly Rate: £13.69 PAYE including holiday pay
Contact length: 3 month contract
Location: Remote – first week will be in the office for training
Hours: 40 hours per week
Main duties of the job:
- Processing customer orders generated by the customer website
- Providing customer support via email, phone calls or the online chat
- Dealing with customer complaints
- Responsible for providing assistance, resolving issues and addressing customer inquiries to ensure a seamless and satisfying customer experience
The successful candidate must have excellent customer service skills.
To apply for this role and for more information, please send your updated CV to Ella Richardson at erichardson@venngroup.com or Thomas Nicholas at tnicholas@venngroup.com. Alternatively please give us a call at 0161 830 1830.
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.
Customer Support Executive in Ripon employer: Venn Group
Contact Detail:
Venn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive in Ripon
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer support scenarios with a friend or family member. This will boost your confidence and help you articulate how you'd handle various customer inquiries and complaints.
✨Tip Number 3
Don’t forget to prepare questions for your interviewer! Asking insightful questions shows that you’re engaged and eager to learn more about the role and the company culture.
✨Tip Number 4
Apply through our website for a smoother process! We want to make it easy for you to land that Customer Support Executive role, so take advantage of our platform to submit your application and stay updated on your progress.
We think you need these skills to ace Customer Support Executive in Ripon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant experience. We want to see how you can bring your unique flair to the role!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about customer support and how you can contribute to our team. Keep it friendly and engaging!
Showcase Your Communication Skills: Since you'll be dealing with customers via various channels, it's essential to demonstrate your communication prowess in your application. Use clear and concise language to show us what you've got!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at Venn Group
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Practice Common Scenarios
As a Customer Support Executive, you'll likely face various customer scenarios. Prepare for common questions like how you would handle a difficult customer or resolve a complaint. Practising these responses can boost your confidence and demonstrate your problem-solving skills.
✨Showcase Your Communication Skills
Since this role involves interacting with customers via email, phone, and chat, it's crucial to showcase your communication skills during the interview. Be clear and concise in your answers, and don’t hesitate to ask for clarification if you don’t understand a question.
✨Ask Insightful Questions
At the end of the interview, make sure to ask thoughtful questions about the team, training process, or company culture. This shows your enthusiasm for the position and helps you determine if the company is the right fit for you.
