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- Tasks: Lead and manage Wellbeing Centres, driving service transformation and ensuring top-notch delivery.
- Company: Join a council dedicated to enhancing community wellbeing through innovative leisure services.
- Benefits: Enjoy a hybrid work model with potential for contract extensions and competitive pay.
- Why this job: Make a real impact in local wellbeing services while fostering a customer-focused culture.
- Qualifications: Experience in leisure facility management and strong leadership skills are essential.
- Other info: This role offers a chance to shape the future of community health and leisure.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Wellbeing Operations Manager
Location: Hybrid – You will be required to go onsite, in and around Council-operated facilities
Contract: Full-time, initial 6-month contract with potential extensions up to 2 years
Rate: Negotiable, Inside IR35
Start Date: 1st April 2025
About the Role:
We are seeking an experienced and dynamic Wellbeing Operations Manager to lead the operational management of the Council’s Wellbeing Centres and Hubs. This role will focus on driving service transformation, modernisation, and continuous improvement while ensuring excellent service delivery across the remaining council-operated leisure facilities.
This role is part of a strategic initiative to transform and enhance the service offering while maintaining a focus on budget efficiency. You will work closely with the Head of Service, supporting the development of a forward-thinking approach to community wellbeing, sport, and leisure management.
Key Responsibilities:
- Lead the operational management of Wellbeing Centres and Hubs, ensuring high-performance service delivery
- Drive continuous improvement initiatives to achieve “best in class” standards
- Oversee and support facility managers in their day-to-day responsibilities
- Line manage staff, conducting regular performance discussions and annual appraisals
- Foster a customer-focused culture, implementing mechanisms to collect and respond to feedback effectively
- Manage the in-house Technical Services Team to ensure facilities are maintained to an acceptable standard, including statutory testing and inspections
- Support the delivery of key programmes in collaboration with the Programme Manager
- Work within budgetary constraints while identifying areas for service transformation and efficiency
Key Requirements:
- Operational experience in a leisure or wellbeing facility setting
- Local government experience
- Proven experience in operational facility management within the leisure industry
- Strong leadership skills with a track record of successfully leading and developing staff teams
- Experience in managing service transformation and modernisation
- Ability to work flexibly in a hybrid model, with site visits across multiple facilities
This is an exciting opportunity for an experienced leisure professional to make a significant impact in modernising and enhancing local wellbeing services. If you have the skills and experience required, we encourage you to apply.
Operations Manager employer: Venn Group
Contact Detail:
Venn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarize yourself with the latest trends in wellbeing and leisure management. Understanding current best practices will not only help you in interviews but also demonstrate your commitment to service transformation.
✨Tip Number 2
Network with professionals in the local government and leisure sectors. Attend relevant events or join online forums to connect with others who can provide insights or even referrals for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven service improvement in previous roles. Highlighting measurable outcomes will showcase your ability to lead operational management effectively.
✨Tip Number 4
Research the Council's current wellbeing initiatives and challenges. Being knowledgeable about their existing programs will allow you to propose innovative ideas during your interview, showing that you're proactive and engaged.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Wellbeing Operations Manager position. Understand the key responsibilities and requirements, and think about how your experience aligns with them.
Tailor Your CV: Customize your CV to highlight relevant operational management experience in leisure or wellbeing facilities. Emphasize your leadership skills and any experience you have with service transformation and budget management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community wellbeing and your vision for enhancing service delivery. Use specific examples from your past experiences to demonstrate your qualifications and fit for the role.
Highlight Key Achievements: In both your CV and cover letter, make sure to include quantifiable achievements that reflect your ability to drive continuous improvement and manage teams effectively. This could include successful projects, budget efficiencies, or enhanced customer satisfaction metrics.
How to prepare for a job interview at Venn Group
✨Showcase Your Leadership Skills
As a Wellbeing Operations Manager, strong leadership is key. Be prepared to discuss specific examples of how you've successfully led teams in the past, focusing on your approach to staff development and performance management.
✨Demonstrate Operational Expertise
Highlight your operational experience in leisure or wellbeing facilities. Discuss any relevant projects where you drove service transformation or modernisation, and be ready to explain how you achieved 'best in class' standards.
✨Emphasize Customer Focus
Fostering a customer-focused culture is crucial for this role. Prepare to share how you've implemented feedback mechanisms in previous positions and how you've used that feedback to improve service delivery.
✨Discuss Budget Management
Since budget efficiency is a priority, be ready to talk about your experience working within budgetary constraints. Share examples of how you've identified areas for service transformation while maintaining financial responsibility.
