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- Tasks: Provide top-notch support to students and staff while managing enquiries and administrative tasks.
- Company: Join a leading London University with a vibrant community.
- Benefits: Competitive salary, benefits package, and potential for contract extension.
- Why this job: Make a real difference in students' lives while gaining valuable experience.
- Qualifications: Experience in higher education administration and excellent customer service skills.
- Other info: Dynamic role in a central London location with opportunities for growth.
The predicted salary is between 24000 - 36000 £ per year.
Exciting opportunity has arisen for a Student Course Administrator to join a leading London University. This crucial role will provide high-quality, front-line support to students, staff and visitors by delivering efficient customer service, accurate information and timely administrative assistance across the Organisation.
Key responsibilities:
- To deal with a wide range of general enquiries by phone, email and in person, from students, prospective students, members of the public and visitors to the School, supplying information or referring the query on as appropriate.
- To deliver the highest level of customer service to all the School’s stakeholders.
- To act as the first point of contact for student enquiries.
- To be pro-active in handling enquiries and actively support students to ensure that customer needs are always met and that high service standards are adopted.
- To provide accurate, thorough and informative information to prospective, current and former students via face-to-face contact, email, letter and telephone within agreed timescales.
- To work with Course Officers and other School colleagues when dealing with complex student and prospective student enquiries ensuring a quick response within agreed timescales.
- To provide appropriate letters and documentation to students.
- To organise the collation and distribution of all course materials.
- Where appropriate to liaise with Course Officers to co-ordinate the creation and maintenance of student files and recording of data.
- To provide administrative support for the attendance monitoring process, including assisting students to reschedule classes.
- To support the course office team with data entry and updating module information on the student records system (SITS).
- To assist with the coordination and production of student handbooks.
- To assist with the coordination, formatting and printing of course materials and lecture notes.
- To provide administrative support for the collation and recording of student feedback.
Ideal Candidate:
- Strong experience in a Higher Education administrative role.
- Extensive customer service experience.
- Excellent organisational skills, with the ability to manage competing priorities and work to tight deadlines.
- High attention to detail and accuracy in administrative processes.
- Ability to build strong working relationships with academics, professional services, and external partners.
- Proficient in Microsoft Office.
Location: Central London, 3 days per week on-site
Duration: 6 months FTC with chance to extend
Salary: £30,400 per annum + benefits
Working hours: 35 hours per week
This vacancy will be actively shortlisted so early applications are encouraged to avoid missing out.
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.
Student Course Administrator in London employer: Venn Group
Contact Detail:
Venn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Course Administrator in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the university through LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for that interview! Research common questions for administrative roles in higher education and practice your answers. We want to show off our customer service skills and organisational prowess!
✨Tip Number 3
Dress the part! First impressions matter, so let’s make sure we look professional and approachable when we walk into that interview. Confidence is key!
✨Tip Number 4
Follow up after the interview! A quick thank-you email can keep us fresh in their minds. Plus, it shows we’re genuinely interested in the role. Let’s make it happen!
We think you need these skills to ace Student Course Administrator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Student Course Administrator role. Highlight your customer service experience and any relevant administrative roles you've had in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting students and how your organisational skills will help you excel in this role. Keep it concise but impactful!
Showcase Your Attention to Detail: In your application, demonstrate your high attention to detail. Whether it's through examples of past work or how you approach tasks, make it clear that accuracy is one of your top priorities.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the quickest way for us to receive your application and get you on our radar!
How to prepare for a job interview at Venn Group
✨Know Your Stuff
Make sure you’re familiar with the university's courses and services. Research the specific programmes they offer and be ready to discuss how you can support students effectively. This shows your genuine interest in the role and helps you answer questions confidently.
✨Customer Service is Key
Since this role revolves around providing top-notch customer service, prepare examples from your past experiences where you’ve gone above and beyond for customers. Think about how you handled difficult situations and what you learned from them.
✨Organisational Skills Matter
Be ready to demonstrate your organisational skills. You might be asked how you prioritise tasks or manage competing deadlines. Have a few strategies in mind that you can share, like using digital tools or creating checklists to stay on top of your workload.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Show enthusiasm and engage with them by asking insightful questions about the team and their expectations. This not only makes a good impression but also helps you assess if the role is right for you.
