Assistant Facilities Operations Manager – Central London – Competitive Salary
Venn Group's specialist Estates & Facilities recruitment team is recruiting for an Assistant Facilities Operations Manager on behalf of a leading higher education institution in Central London. This permanent opportunity offers the chance to lead diverse Soft FM services across a multi–site university estate and directly influence the experience of students, staff and visitors.
The role
You will be responsible for:
- Leading the day–to–day delivery of Soft FM services including Front of House, Cleaning, Portering, Waste Management, Grounds Maintenance and Catering
- Managing contractors and service providers, monitoring KPIs and SLAs to ensure high–quality service delivery
- Building strong relationships with stakeholders across the university and acting as a key point of contact for operational matters
- Supporting operational compliance, health and safety standards, and campus service excellence
- Deputising for the Facilities Operations Manager and participating in a Duty Manager rota
- Driving continuous improvement initiatives and identifying opportunities to enhance the campus experience
About you
- Experience managing Facilities Management or Soft FM services within a complex operational environment
- Proven people management experience, including team leadership, performance management and staff development
- Strong contract management and supplier performance monitoring experience
- Excellent stakeholder engagement, communication and relationship–building skills
- Budget management and operational planning experience
- Strong problem–solving skills with the ability to make sound decisions in a fast–paced environment
- Customer–focused approach with a commitment to delivering high–quality services
Key details
- Salary: Competitive
- Location: Central London
- Contract: Permanent
- Start: ASAP
Why consider this role?
- Opportunity to lead facilities operations across a prestigious London university estate
- Exposure to a diverse and complex multi–site environment with excellent career development opportunities
- Play a key role in enhancing the experience of students, staff and visitors while driving service improvements
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Assistant Facilities Manager in London employer: Venn Group
As a leading university in London, we pride ourselves on fostering a supportive and inclusive work environment that values collaboration and professional growth. Our Governance & Legal Services team is dedicated to service excellence, offering employees the chance to engage in meaningful work while benefiting from hybrid working options and continuous improvement initiatives. Join us to be part of a culture that prioritises accuracy, professionalism, and the development of your career in higher education.
