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- Tasks: Lead investigations into student complaints and disciplinary cases while ensuring compliance with university policies.
- Company: A prestigious London-based university committed to student welfare and support.
- Benefits: Competitive hourly rate, flexible hours, and a chance to make a difference in students' lives.
- Why this job: Join a dynamic team and help shape the future of student support and dispute resolution.
- Qualifications: Experience in formal investigations and understanding of higher education processes required.
- Other info: Temporary contract with potential for impactful work in a vibrant university setting.
Job Description
A London based University are looking for an Investigations Officer to join their team on an interim contract. You will provide expert technical advice and support for formal and informal casework including investigations, hearings and appeals related to student complaints, appeals and disciplinary matters
Job duties:
- Manage and lead investigations into student complaints, university appeals, and disciplinary cases, including complex cases involving sexual violence.
- Coordinate and support Schools and Departments in progressing investigations efficiently by reviewing documentation, gathering evidence, and producing timelines.
- Ensure procedural compliance by aligning investigations with university policies and legal standards, and acting as a liaison between central and departmental teams.
- Maintain quality and consistency through reviewing response letters, developing templates, and ensuring timely resolution of cases.
- Provide expert guidance at formal hearings and appeals, coach managers on procedures, and serve as a panel member when needed.
- Monitor trends and improve practice by delivering training, updating policies based on case law and sector developments, and producing reports for senior governance bodies.
Candidate profile:
- Formal investigation training
- Experience of working in a UK higher education institution demonstrating an understanding of the needs of students
- An understanding of dispute resolution processes (complaints, appeals) as they apply in higher education
- Proven experience of managing formal casework at all stages of complaint, appeal and disciplinary procedures
- Up to date knowledge of law as it applied to casework and University procedures.
- Experience of delivering and developing training
Job information:
- Hourly rate: £25.53 (£28.61 inclusive of holiday pay)
- Hours per week: 35
- Contract: 3 -6 months temporary
- Location: London
This vacancy will be actively shortlisted so early applications are encouraged.
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.
Investigations Officer employer: Venn Group
Contact Detail:
Venn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Investigations Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the higher education sector, especially those who might know about the Investigations Officer role. A friendly chat can lead to insider info and even a referral!
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of university policies and dispute resolution processes. We want you to be the go-to expert in the room, so practice answering questions related to casework and investigations.
✨Tip Number 3
Showcase your experience! When you get the chance to speak with hiring managers, highlight your formal investigation training and any relevant casework you've managed. We need to see how you can bring value to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Investigations Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in investigations and dispute resolution. We want to see how your skills align with the role of Investigations Officer, so don’t hold back!
Showcase Relevant Experience: When detailing your past roles, focus on your formal investigation training and any experience you have in higher education. We’re keen to see how you’ve managed casework and supported students in similar situations.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your qualifications and achievements at a glance. Clarity is key!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role as soon as possible. Don’t miss out!
How to prepare for a job interview at Venn Group
✨Know Your Stuff
Make sure you brush up on the university's policies and procedures related to investigations, complaints, and appeals. Familiarise yourself with relevant laws and case studies in higher education, as this will show your understanding of the role and its complexities.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your experience in managing formal casework and handling sensitive situations. Be ready to discuss how you've navigated complex cases, especially those involving student complaints or disciplinary matters.
✨Practice Makes Perfect
Consider conducting mock interviews with a friend or mentor. Focus on articulating your approach to investigations and how you ensure procedural compliance. This will help you feel more confident and articulate during the actual interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the university's current challenges in investigations and how they measure success. This not only shows your interest in the role but also gives you insight into what will be expected of you if you get the job.
