At a Glance
- Tasks: Lead complex investigations and manage student complaints with fairness and transparency.
- Company: Join a leading London university in Governance, Legal Services and Compliance.
- Benefits: Competitive hourly rate of £25-30, with opportunities for professional growth.
- Other info: Dynamic role with opportunities for training and continuous improvement.
- Why this job: Make a real impact on student experiences and promote best practices in investigations.
- Qualifications: Experience in UK Higher Education and managing complex investigations is essential.
The predicted salary is between 25 - 30 £ per hour.
An exciting opportunity has arisen for an experienced
Investigations Officer to join a leading London-based university within its Governance, Legal Services and Compliance function.
This role plays a key part in ensuring student complaints, appeals, disciplinary and Fitness to Practise matters are managed fairly, transparently and in accordance with university regulations.
You will act as a trusted adviser to stakeholders across the institution, leading complex investigations, providing expert guidance, and promoting best practice in investigation management.
This is a highly visible role, contributing to procedural fairness, continuous improvement and the effective resolution of sensitive and complex casework.
Role Information
Job title
Investigations Officer
Department
Governance, Legal Services and Compliance
Salary
Location
London (on site once per month)
Key Responsibilities
- Investigations & Case Management
- Independently manage a caseload of student complaints, appeals, disciplinary and Fitness to Practise investigations.
- Take end-to-end ownership of investigations, ensuring matters are handled impartially, thoroughly and within agreed timescales.
- Plan and scope investigations, identifying key issues, evidence requirements and relevant policies and procedures.
- Lead and advise on sensitive and complex investigations, providing expert guidance throughout the process.
- Evidence Gathering & Reporting
- Gather, review and critically assess evidence including records, correspondence, statements and supporting documentation.
- Analyse complex and, where necessary, conflicting evidence to reach balanced, evidence-based findings.
- Produce clear, accurate and high-quality investigation reports, recommendations and outcome correspondence.
- Maintain complete, secure and auditable case records in line with regulatory and institutional requirements.
- Stakeholder Management & Advisory Support
- Build strong working relationships with academic schools, professional services teams and senior stakeholders.
- Provide advice and guidance on university regulations, policies, procedures and good practice.
- Support formal hearings and appeals, providing guidance to panel members and managers where required.
- Ensure stakeholders are kept informed of case progress, outcomes and agreed actions.
- Training, Quality & Continuous Improvement
- Coach and support colleagues in conducting fair, robust and effective investigations.
- Deliver training, guidance and resources to improve investigation capability across the university.
- Monitor trends and recurring themes in casework, identifying opportunities for service and process improvement.
- Contribute to the development of investigation standards, policies, templates and reporting practices.
Candidate Profile
- Experience working within a UK Higher Education environment.
- Proven experience managing complex investigations, casework or dispute resolution processes.
- Strong understanding of complaints, appeals, disciplinary and/or Fitness to Practise procedures.
- Experience gathering and evaluating evidence and producing detailed investigation reports.
- Excellent analytical skills with the ability to make impartial, evidence-based decisions.
- Ability to build relationships and influence a wide range of stakeholders.
- Experience delivering training, guidance or coaching to support best practice.
- Strong organisational skills with the ability to manage competing priorities and deadlines.
- Formal investigation training is highly desirable.
This vacancy will be actively shortlisted, so early applications are encouraged to avoid missing out.
Venn Group is an equal opportunities employment agency and welcomes applications from all candidates.
Invesigations Officer employer: Venn Group
As a leading university in London, we pride ourselves on fostering a supportive and inclusive work environment that values collaboration and professional growth. Our Governance & Legal Services team is dedicated to service excellence, offering employees the chance to engage in meaningful work while benefiting from hybrid working options and continuous improvement initiatives. Join us to be part of a culture that prioritises accuracy, professionalism, and the development of your career in higher education.
StudySmarter Expert Advice🤫
We think this is how you could land Invesigations Officer
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Venn Group, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Venn Group and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Invesigations Officer
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Venn Group and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Venn Group
✨Get to Know Public Sector Values
Before your interview with Venn Group, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Venn Group.
