An exciting opportunity has arisen for a Finance Service Centre Officer to join a large Higher Education Institution on a temporary basis. You will play a key role in supporting the finance team with finance queries and will advise colleagues on the correct processes. This is a finance role with a large element of customer service attached.
Key Responsibilities
- Acting as the first point of contact for finance queries, providing professional and timely support to internal departments
- Delivering a measurable helpdesk service with a focus on customer service and first-time resolution
- Checking and processing expense documents, including multicurrency general expenses for casual workers, visiting lecturers, clinical trials, student claim and hardship funds
- Advising colleagues on the correct forms and processes to follow and ensuring submissions comply with finance regulations
- Identifying and rejecting non-compliant claims (e.g. missing receipts, incorrect forms, incomplete bank details)
- Verifying information in the finance system, including bank details and setting up new accounts when required
- Handling queries received via the helpdesk system, email, phone and MS Teams
- Assisting the finance team in other queries
- Assisting with reciliations and general finance admin
Ideal Candidate Profile
- Extensive customer service experience
- Experience working as part of a finance team
- Excellent organisational skills
- Previous experience working in a fast paced environment
- Good system skills including Excel
Location: Central London
Working Pattern: Hybrid (2 days pw on site)
Hourly Rate: £23.80 per hour PAYE
Hours: Full-time, 35 hours per week
Contract: 6-month initial contract, with potential extension
Reference: J96958
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Finance Service Centre Officer employer: Venn Group
As a leading university in London, we pride ourselves on fostering a supportive and inclusive work environment that values collaboration and professional growth. Our Governance & Legal Services team is dedicated to service excellence, offering employees the chance to engage in meaningful work while benefiting from hybrid working options and continuous improvement initiatives. Join us to be part of a culture that prioritises accuracy, professionalism, and the development of your career in higher education.
