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- Tasks: Coordinate service plans and ensure compliance in a dynamic environment.
- Company: Join a proactive team focused on continuous improvement in service delivery.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing operational efficiency and customer satisfaction.
- Qualifications: Experience in customer service and strong organisational skills required.
- Other info: Exciting role with potential for career advancement and skill development.
The predicted salary is between 35093 - 49000 £ per year.
Salary: £35,093 per annum
Location: Hybrid – Office base at 101 London Road, Sevenoaks, Kent TN13 1AX
Contract Type: Permanent
Hours: 37 per week (Mon–Thu: 8:45–17:15, Fri: 8:45–16:45)
About the Role
We are seeking a proactive Service Delivery and Improvements Officer to join our team. In this role you will coordinate programmed works and manage service plans to ensure full regulatory and statutory compliance. You’ll play a key part in delivering operational support and driving continuous improvements across our repairs service.
Key Responsibilities
- Develop and manage service plans for compliance areas (gas heating, asbestos, fire safety, etc.)
- Monitor and track compliance ensuring timely inspections and remedial works
- Maintain accurate records and support effective auditing processes
- Plan and oversee heating installation programmes end-to-end
- Support operational processes and propose improvements to enhance efficiency
- Produce performance data and reports for senior management
- Collaborate with colleagues, contractors, and partners to deliver successful projects
- Handle challenging conversations and resolve issues effectively
- Ensure customer feedback informs service improvements
What We’re Looking For
- Experience in a customer-facing service environment
- Strong organisational skills and ability to manage competing priorities
- Excellent communication skills both written and verbal
- Confident using Microsoft Office and learning new systems
- Ability to remain solution-focused when dealing with challenges
- Experience with project plans and process development
- A project management qualification is desirable but not essential
Estates Officer employer: Venn Group
Contact Detail:
Venn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estates Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your skills align with their needs. This will help you stand out and show that you're genuinely interested in the position.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will boost your confidence and help you articulate your experiences effectively.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can leave a lasting impression and keep you on their radar. Plus, it shows your enthusiasm for the role!
We think you need these skills to ace Estates Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service delivery and compliance. We want to see how your skills match the key responsibilities of the Estates Officer role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you the perfect fit. We love seeing enthusiasm and a personal touch, so let your personality come through.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Keep your language clear and concise, and double-check for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Venn Group
✨Know Your Compliance Inside Out
Make sure you brush up on the key compliance areas mentioned in the job description, like gas heating and fire safety. Being able to discuss these topics confidently will show that you're proactive and knowledgeable about the role.
✨Show Off Your Organisational Skills
Prepare examples of how you've managed competing priorities in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, and highlight your ability to keep everything on track, especially in a customer-facing environment.
✨Communicate Clearly and Confidently
Practice your verbal and written communication skills before the interview. You might be asked to explain complex processes or handle challenging conversations, so being articulate and clear will set you apart from other candidates.
✨Bring Data to the Table
Since you'll be producing performance data and reports, think of specific instances where you've used data to drive improvements. Be ready to discuss how you can leverage data to enhance efficiency in the repairs service.
