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- Tasks: Lead a dynamic engineering team to deliver top-notch services for a UK Government client.
- Company: Join Venn Group, a leader in managed services with a focus on innovation.
- Benefits: Competitive daily rate, flexible contract options, and opportunities for professional growth.
- Why this job: Make a real difference in public service while enhancing your leadership skills.
- Qualifications: Experience in managed services and strong stakeholder management skills required.
- Other info: Work in a collaborative environment with a focus on continuous improvement.
The predicted salary is between 66000 - 78000 £ per year.
We are looking for a DV-cleared Service Manager to oversee the delivery of a Cross Domain Service for a UK Government client. Acting as the main on-site point of contact, you will lead a medium-sized engineering team while ensuring high service standards and driving continuous improvement.
Key Responsibilities
- Day-to-day leadership of a managed service and engineering team
- Ownership of incident, problem, and escalation management
- Engagement with key customer stakeholders and third-party suppliers
- Management of SLAs, KPIs, and customer satisfaction reporting
- Coordination and oversight of releases across test, reference, and production environments
- Driving service improvement, configuration management, and asset management
- Supporting commercial activities and identifying opportunities for service growth
Essential Skills & Experience
- Demonstrable experience delivering managed services within the public sector
- Strong stakeholder engagement and relationship management skills
- Solid understanding of ITSM frameworks (ITIL / ISO 20000)
- Experience working within a SIAM environment
- Active DV Clearance (essential)
Service Delivery manager - Outside IR35/ Permanent in England employer: Venn Group
Contact Detail:
Venn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery manager - Outside IR35/ Permanent in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience in managed services or public sector roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to service delivery and stakeholder management. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience and how it aligns with the job requirements.
✨Tip Number 3
Showcase your skills through real-life examples. When you get the chance to interview, be ready to share specific instances where you've successfully managed incidents or improved service delivery. This will help you stand out as a candidate who can deliver results.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills and experience. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Service Delivery manager - Outside IR35/ Permanent in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in managed services, especially within the public sector, and showcase your leadership skills. We want to see how you’ve driven service improvements and engaged with stakeholders.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your DV clearance and your understanding of ITSM frameworks like ITIL. Let us know how your past experiences align with the responsibilities listed in the job description.
Showcase Relevant Experience: When filling out your application, be sure to highlight specific examples of your work that relate to incident management, SLAs, and KPIs. We love seeing concrete achievements, so don’t hold back on the details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Venn Group
✨Know Your Stuff
Make sure you brush up on your knowledge of ITSM frameworks like ITIL and ISO 20000. Be ready to discuss how you've applied these in previous roles, especially in managed services within the public sector.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience leading teams and managing service delivery. Think about specific challenges you've faced and how you drove improvements while keeping your team motivated.
✨Engage with Stakeholders
Since stakeholder engagement is key, come prepared with examples of how you've successfully managed relationships with customers and third-party suppliers. This will show your ability to communicate effectively and drive satisfaction.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios related to incident and problem management. Practice articulating your thought process and decision-making skills, as this will demonstrate your capability to handle pressure.
