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- Tasks: Deliver engaging training sessions on a new Microsoft Dynamics CRM system to employees.
- Company: Join a dynamic team focused on innovative IT solutions and training.
- Benefits: Flexible remote work, travel opportunities, and expense coverage.
- Why this job: Make a real difference by helping teams adapt to new technology with empathy and expertise.
- Qualifications: Strong delivery skills and experience engaging senior audiences required.
- Other info: 3-month contract with potential for extension and excellent networking opportunities.
Overview
CRM Systems Trainer (Bespoke) contract role for deploying a customised Microsoft Dynamics CRM for the client\’s teams. Trainers will deliver onsite and virtual sessions to teach current employees how to use the new system.
Job details
Job Title: CRM Systems Trainer (Bespoke)
Contract Length: 3 months subject to extension (Nov – March)
Location: combination of remote and travel UK wide
WFH: Yes with travel to other sites
The rollout may involve sessions at various locations across the UK. The client covers expenses and aims to minimise costs by assigning trainers to sites near their homes where possible.
Responsibilities
- You will need strong delivery skills; with the ability to pick up a script and deliver with confidence and interest
- The audience will be quite senior in role, so experienced trainers are required
- This phase of training is different to CRM. It’s training current employees on a new system for processes they already understand
- There may be resistance, as the new ways of working may not be seen as ‘better’; empathy will be needed here
Qualifications / Skills
- Strong delivery skills and ability to engage a senior audience
Job function / Industry
- Job function: Training
- Industries: IT System Training and Support
Application
Interested and meet 80% of the job description? Get in touch with Jacob at jrufus@venngroup.com
#J-18808-Ljbffr
Customer Trainer employer: Venn Group
Contact Detail:
Venn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Trainer
✨Tip Number 1
Get to know the company and its culture before your interview. This will help you tailor your responses and show that you're genuinely interested in being part of their team. Plus, it’ll give you a chance to ask insightful questions!
✨Tip Number 2
Practice your delivery skills! Since you'll be training senior employees, it's crucial to come across as confident and engaging. Try rehearsing with friends or family to get comfortable with the material and your presentation style.
✨Tip Number 3
Be ready to handle resistance. Some employees might not be thrilled about the new system. Show empathy and understanding during your sessions, and be prepared to address their concerns with patience and clarity.
✨Tip Number 4
Apply through our website! We want to see your application and help you land this role. Make sure to highlight your relevant experience and how you can make the training process smooth for everyone involved.
We think you need these skills to ace Customer Trainer
Some tips for your application 🫡
Show Off Your Delivery Skills: Make sure to highlight your strong delivery skills in your application. We want to see how you can engage an audience, especially when it comes to training senior staff. Share examples of past experiences where you've successfully delivered training sessions.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the CRM Systems Trainer role. Mention your experience with Microsoft Dynamics CRM or similar systems, and how you’ve handled resistance during training.
Empathy is Key: Since this role involves training on new processes, it’s important to show that you understand the challenges employees might face. In your application, share how you’ve used empathy in past training situations to help ease transitions and encourage acceptance of new systems.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Venn Group
✨Know Your Audience
Since you'll be training senior employees, it's crucial to understand their perspective. Research their roles and challenges they face with the current system. This will help you tailor your delivery and engage them effectively.
✨Master the Script
Familiarise yourself with the training script inside out. Practise delivering it in a way that feels natural and engaging. Remember, confidence is key when presenting to an experienced audience, so rehearse until you feel comfortable.
✨Empathy is Essential
Be prepared for some resistance to the new system. Show empathy towards their concerns and be ready to address them thoughtfully. Acknowledge their expertise and reassure them that the new processes are designed to enhance their existing knowledge.
✨Logistics Matter
Since this role involves travel, ensure you're organised with your schedule and locations. Familiarise yourself with the sites you'll be visiting and plan your travel accordingly. Being punctual and well-prepared will reflect positively on your professionalism.
