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- Tasks: Manage customer orders and inquiries in Spanish and Italian, ensuring efficient service.
- Company: Join a global brand based in Watford with a strong presence in the EMEA region.
- Benefits: Enjoy 33 days of holiday, hybrid working options, and free eye tests.
- Why this job: Be part of a dynamic team that values customer satisfaction and offers growth opportunities.
- Qualifications: Fluent in Spanish and Italian, with customer service experience preferred.
- Other info: Flexible working hours with a mix of in-office and remote shifts.
The predicted salary is between 28800 - 43200 £ per year.
Location: Watford, WD18 (Hybrid)
Duration: Permanent
Salary: From £28,000 to £30,000 per annum
Hours: Monday to Friday, 40 hours
The position is responsible for managing the order entry, cash process and delivery of products to a range of commercial customers across the EMEA region as well as dealing with calls and e-mails for technical emergencies and enquiries.
Responsibilities:
- Answer customer enquiries (via phone or e-mails) in a timely manner to provide our customers with an efficient, reliable service
- Manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing, as well as sending and following up on quotations and pre-payment documents
- Opening, updating and managing tickets/cases in our system for each customer enquiry in line with customer expectations and within their contract terms and liaising with other departments
- Respond effectively to queries relating to customer orders and deliveries, resolving customer complaints and queries as well as raising credits and debits to ensure any outstanding customer deductions are resolved and all information communicated in a timely manner
Working hours are variable as this team work in shifts:
- 1 week: early shift 7:00-16:00 (3 days in office/2 from home)
- 1 week: late shift 9:00-18:00 (working from home)
Criteria
- Fluent to a business proficiency, both written and spoken, in Spanish and Italian
- Experience in customer services
The company offers 33 days’ holiday including bank holidays, free eye tests, opportunities for internal progression and other additional benefits including hybrid working.
Venn Group is an equal opportunities employment business and employment agency and welcomes.
Customer Service Representative (Spanish and Italian) employer: Venn Group
Contact Detail:
Venn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative (Spanish and Italian)
✨Tip Number 1
Make sure to highlight your language skills in Spanish and Italian during the interview. Practice common customer service scenarios in both languages to demonstrate your fluency and ability to handle inquiries effectively.
✨Tip Number 2
Familiarize yourself with the company's products and services before the interview. This will help you answer questions confidently and show that you're genuinely interested in the role and the company.
✨Tip Number 3
Prepare examples from your previous customer service experience that showcase your problem-solving skills and ability to manage customer complaints. Be ready to discuss how you resolved issues and ensured customer satisfaction.
✨Tip Number 4
Since the role involves managing orders and technical inquiries, brush up on any relevant software or systems used in customer service. Being familiar with electronic order management can give you an edge during the interview.
We think you need these skills to ace Customer Service Representative (Spanish and Italian)
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasize your fluency in Spanish and Italian in both your CV and cover letter. Provide specific examples of how you've used these languages in customer service roles.
Showcase Customer Service Experience: Detail your previous experience in customer service, focusing on your ability to handle inquiries and resolve complaints. Use metrics or specific achievements to demonstrate your effectiveness.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Mention your familiarity with managing orders and handling technical queries, as well as your ability to work in a shift-based environment.
Professional Presentation: Ensure your CV is well-organized and free of errors. Use a professional format and clear language to make it easy for the hiring team to read and understand your qualifications.
How to prepare for a job interview at Venn Group
✨Showcase Your Language Skills
Since the role requires fluency in Spanish and Italian, be prepared to demonstrate your language proficiency during the interview. Practice common customer service scenarios in both languages to show your ability to communicate effectively.
✨Understand the Company and Its Products
Research the global brand and familiarize yourself with their products and services. This knowledge will help you answer questions confidently and show your genuine interest in the company.
✨Prepare for Customer Scenarios
Think of examples from your past experience where you successfully handled customer inquiries or resolved complaints. Be ready to discuss these situations and how you managed them, as this will highlight your customer service skills.
✨Emphasize Flexibility and Adaptability
The position involves variable working hours and a hybrid model. Highlight your ability to adapt to different schedules and work environments, showcasing your flexibility and commitment to meeting customer needs.
