Customer Research & Insight Manager

Job Title:Customer Research & Insight Manager

Job reference:J89141

Venn Group has been approached by a Housing Association to recruit for a Customer Research & Insight Manager on a permanent contract

As the successful candidate you will have experience working within Customer Research

The duties will include:

• Project based work around methods of research and understanding of customer pain points
• Working closely with senior leadership and external stakeholders to ensure actioning of research results
• Overhaul interaction systems including the design and creation of additional surveys relating to customer satisfaction
• Understand customer journey
• Carry out quantitative and qualitative research
• Managing an insight analyst

Essential Skills / Qualifications:

• Extensive Quantitative and Qualitative Research Methods
• Creating, updating and distributing of surveys to collect data
• Strong spoken, written and verbal communication skills to liaise with internal and external stakeholders

Benefits:

• 28 days annual leave (plus bank holidays) based on a full-time role
• Working from home up to 2 days a week
• Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more.
• Generous pension scheme with life insurance of 3 x salary

For further information on this excellent opportunity please contact Sam Hall on 0161 830 1830 or shall@venngroup.com

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.

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