Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead research to capture tenant views and turn data into actionable insights.
- Company: Join a dynamic Housing Association focused on improving community services.
- Benefits: Enjoy a competitive salary, car allowance, and a supportive work environment.
- Why this job: Make a real impact by enhancing tenant satisfaction and shaping service improvements.
- Qualifications: Experience in Customer Engagement or Social Housing is essential; driving licence required.
- Other info: Permanent position with 37 hours per week and a friendly team atmosphere.
The predicted salary is between 36047 - 36047 £ per year.
Venn Group has been approached by a Housing Association and would like to introduce the following position available:
Location: Ashington
Salary: £36,047 including car allowance
Length: Permanent
Hours: 37 per week including 1 hour lunch break per day (2 days per home)
Key Responsibilities
- Deliver a programme of research that captures tenant views using a range of insight techniques
- Turn data into meaningful, actionable insights to support strategic planning and service improvement
- Oversee TSM and customer satisfaction survey delivery, ensuring compliance and quality
- Work closely with teams across the business to embed customer insight into decision-making
- Identify gaps in tenant understanding and lead targeted insight projects from start to finish
Essential Criteria
- Previous experience within a Customer Liaison/Customer Engagement position
- Experience within Social Housing preferred
- Driver required
To find out more about this role or to apply, please contact Simon, Adam, or Molly on 07441 916450 or reply to this email with your up-to-date CV.
Customer Engagement and Scrutiny Lead employer: Venn Group
Contact Detail:
Venn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement and Scrutiny Lead
✨Tip Number 1
Familiarise yourself with the latest trends in customer engagement and scrutiny within the social housing sector. This knowledge will not only help you understand the role better but also allow you to speak confidently about how you can contribute to the organisation's goals.
✨Tip Number 2
Network with professionals already working in customer engagement roles, especially within social housing. Attend relevant events or join online forums to gain insights and potentially get referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've turned data into actionable insights in previous roles. Being able to articulate your experience in this area will demonstrate your capability to fulfil one of the key responsibilities of the position.
✨Tip Number 4
Showcase your understanding of tenant needs and how you can bridge gaps in their understanding through targeted insight projects. This will highlight your proactive approach and commitment to enhancing customer engagement.
We think you need these skills to ace Customer Engagement and Scrutiny Lead
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and essential criteria. Tailor your application to highlight your relevant experience in customer engagement and social housing.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in customer liaison or engagement roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to turn data into actionable insights.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and explain how your skills align with the responsibilities outlined. Mention specific examples of past projects where you successfully captured tenant views or improved customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Venn Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the Customer Engagement and Scrutiny Lead. Familiarise yourself with tenant engagement techniques and how to turn data into actionable insights, as these will be key discussion points during your interview.
✨Showcase Relevant Experience
Prepare to discuss your previous experience in customer liaison or engagement roles, particularly within social housing. Be ready to provide specific examples of how you've successfully captured tenant views and improved services based on feedback.
✨Demonstrate Data Skills
Since the role involves turning data into meaningful insights, be prepared to talk about your experience with data analysis. Highlight any tools or methodologies you’ve used to gather and interpret customer satisfaction data.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewers about their current customer engagement strategies and challenges. This shows your genuine interest in the role and helps you assess if the company aligns with your values and career goals.
