Venn Group is recruiting a Complaints and Appeals Coordinator for a London-based university, within the Governance & Legal Services team. The role focuses on administering student complaints, academic appeals and related casework, maintaining case records and meeting deadlines.
You'll interact with students, academic departments and professional services, ensuring accuracy, confidentiality and compliant processes across high-volume casework, while supporting continuous improvement initiatives.
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Complaints & Appeals Coordinator (Hybrid, London) employer: Venn Group
As a leading university in London, we pride ourselves on fostering a supportive and inclusive work environment that values collaboration and professional growth. Our Governance & Legal Services team is dedicated to service excellence, offering employees the chance to engage in meaningful work while benefiting from hybrid working options and continuous improvement initiatives. Join us to be part of a culture that prioritises accuracy, professionalism, and the development of your career in higher education.
